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SIM Integrations

Use this API to administer IdentityNow's Service Integration Module, or SIM integration with ServiceNow, so that it converts IdentityNow provisioning actions into tickets in ServiceNow.

ServiceNow is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.

You must have an IdentityNow ServiceNow ServiceDesk license to use this integration. Contact your Customer Success Manager for more information.

Service Desk integration for IdentityNow and in deprecation - not available for new implementation, as of July 21st, 2021. As per SailPoint’s support policy, all existing SailPoint IdentityNow customers using this legacy integration will be supported until July 2022.