Update a Service Desk integration

PUT 
/service-desk-integrations/:id

Update an existing Service Desk integration by ID.

Request

Path Parameters

id stringrequired

ID of the Service Desk integration to update

application/json

Body

required

The specifics of the integration to update

name stringrequired

Service Desk integration's name. The name must be unique.

description stringrequired

Service Desk integration's description.

type stringrequired
Default value: ServiceNowSDIM
Service Desk integration types:
• ServiceNowSDIM
• ServiceNow

ownerRef

object

Owner's identity.

type string

Possible values: [IDENTITY]

Owner's DTO type.

id string

Owner's identity ID.

name string

Owner's name.

clusterRef

object

Source cluster.

type string

Possible values: [CLUSTER]

Source cluster DTO type.

id string

Source cluster ID.

name string

Source cluster display name.

cluster stringdeprecated

Cluster ID for the Service Desk integration (replaced by clusterRef, retained for backward compatibility).

managedSources string[]deprecated

Source IDs for the Service Desk integration (replaced by provisioningConfig.managedSResourceRefs, but retained here for backward compatibility).

provisioningConfig

object

The 'provisioningConfig' property specifies the configuration used to provision integrations.

managedResourceRefs

object[]

References to sources for the Service Desk integration template. May only be specified if universalManager is false.

Array [

type string

Possible values: [SOURCE]

The type of object being referenced

id string

ID of the source

name string

Human-readable display name of the source

]

planInitializerScript

object

This is a reference to a plan initializer script.

source string

This is a Rule that allows provisioning instruction changes.

noProvisioningRequests boolean

Name of an attribute that when true disables the saving of ProvisioningRequest objects whenever plans are sent through this integration.

provisioningRequestExpiration int32

When saving pending requests is enabled, this defines the number of hours the request is allowed to live before it is considered expired and no longer affects plan compilation.

attributes

object

required

Service Desk integration's attributes. Validation constraints enforced by the implementation.

property name* any

Service Desk integration's attributes. Validation constraints enforced by the implementation.

beforeProvisioningRule

object

Before Provisioning Rule.

type string

Possible values: [RULE]

Before Provisioning Rule DTO type.

id string

Before Provisioning Rule ID.

name string

Rule display name.

Responses

200

ServiceDeskIntegrationDto as updated

application/json

Schema

Schema

name stringrequired

Service Desk integration's name. The name must be unique.

description stringrequired

Service Desk integration's description.

type stringrequired
Default value: ServiceNowSDIM
Service Desk integration types:
• ServiceNowSDIM
• ServiceNow

ownerRef

object

Owner's identity.

type string

Possible values: [IDENTITY]

Owner's DTO type.

id string

Owner's identity ID.

name string

Owner's name.

clusterRef

object

Source cluster.

type string

Possible values: [CLUSTER]

Source cluster DTO type.

id string

Source cluster ID.

name string

Source cluster display name.

cluster stringdeprecated

Cluster ID for the Service Desk integration (replaced by clusterRef, retained for backward compatibility).

managedSources string[]deprecated

Source IDs for the Service Desk integration (replaced by provisioningConfig.managedSResourceRefs, but retained here for backward compatibility).

provisioningConfig

object

The 'provisioningConfig' property specifies the configuration used to provision integrations.

universalManager boolean

Specifies whether this configuration is used to manage provisioning requests for all sources from the org. If true, no managedResourceRefs are allowed.

managedResourceRefs

object[]

References to sources for the Service Desk integration template. May only be specified if universalManager is false.

Array [

type string

Possible values: [SOURCE]

The type of object being referenced

id string

ID of the source

name string

Human-readable display name of the source

]

planInitializerScript

object

This is a reference to a plan initializer script.

source string

This is a Rule that allows provisioning instruction changes.

noProvisioningRequests boolean

Name of an attribute that when true disables the saving of ProvisioningRequest objects whenever plans are sent through this integration.

provisioningRequestExpiration int32

When saving pending requests is enabled, this defines the number of hours the request is allowed to live before it is considered expired and no longer affects plan compilation.

attributes

object

required

Service Desk integration's attributes. Validation constraints enforced by the implementation.

property name* any

Service Desk integration's attributes. Validation constraints enforced by the implementation.

beforeProvisioningRule

object

Before Provisioning Rule.

type string

Possible values: [RULE]

Before Provisioning Rule DTO type.

id string

Before Provisioning Rule ID.

name string

Rule display name.

Example (from schema)

{
  "name": "Service Desk Integration Name",
  "description": "A very nice Service Desk integration",
  "type": "ServiceNowSDIM",
  "ownerRef": {
    "type": "IDENTITY",
    "id": "2c9180a46faadee4016fb4e018c20639",
    "name": "Support"
  },
  "clusterRef": {
    "type": "CLUSTER",
    "id": "2c9180847a7fccdd017aa5896f9f4f6f",
    "name": "Training VA"
  },
  "provisioningConfig": {
    "universalManager": true,
    "managedResourceRefs": [
      {
        "type": "SOURCE",
        "id": "2c9180855d191c59015d291ceb051111",
        "name": "My Source 1"
      },
      {
        "type": "SOURCE",
        "id": "2c9180855d191c59015d291ceb052222",
        "name": "My Source 2"
      }
    ],
    "planInitializerScript": {
      "source": "<?xml version='1.0' encoding='UTF-8'?>\\r\\n<!DOCTYPE Rule PUBLIC \\\"sailpoint.dtd\\\" \\\"sailpoint.dtd\\\">\\r\\n<Rule name=\\\"Example Rule\\\" type=\\\"BeforeProvisioning\\\">\\r\\n  <Description>Before Provisioning Rule which changes disables and enables to a modify.</Description>\\r\\n  <Source><![CDATA[\\r\\nimport sailpoint.object.*;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest.Operation;\\r\\nimport sailpoint.object.ProvisioningPlan.AttributeRequest;\\r\\nimport sailpoint.object.ProvisioningPlan;\\r\\nimport sailpoint.object.ProvisioningPlan.Operation;\\r\\n\\r\\nfor ( AccountRequest accountRequest : plan.getAccountRequests() ) {\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Disable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Enable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n}\\r\\n\\r\\n  ]]></Source>\n"
    },
    "noProvisioningRequests": true,
    "provisioningRequestExpiration": 7
  },
  "attributes": {
    "property": "value",
    "key": "value"
  },
  "beforeProvisioningRule": {
    "type": "RULE",
    "id": "048eb3d55c5a4758bd07dccb87741c78",
    "name": "Before Provisioning Airtable Rule"
  }
}

400

Client Error - Returned if the request body is invalid.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

401

Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.

application/json

Schema

Schema

error

A message describing the error

Example (from schema)

{
  "error": "JWT validation failed: JWT is expired"
}

403

Forbidden - Returned if the user you are running as, doesn't have access to this end-point.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

403

An example of a 403 response object

{
  "detailCode": "403 Forbidden",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server understood the request but refuses to authorize it."
    }
  ]
}

404

Not Found - returned if the request URL refers to a resource or object that does not exist

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

404

An example of a 404 response object

{
  "detailCode": "404 Not found",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server did not find a current representation for the target resource."
    }
  ]
}

429

Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.

application/json

Schema

Schema

message

A message describing the error

Example (from schema)

{
  "message": " Rate Limit Exceeded "
}

500

Internal Server Error - Returned if there is an unexpected error.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

500

An example of a 500 response object

{
  "detailCode": "500.0 Internal Fault",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "An internal fault occurred."
    }
  ]
}

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