Service Desk integration template by scriptName

GET 
/service-desk-integrations/templates/:scriptName

This API endpoint returns an existing Service Desk integration template by scriptName.

Request

Path Parameters

scriptName stringrequired

The scriptName value of the Service Desk integration template to get

Responses

200

Responds with the ServiceDeskIntegrationTemplateDto with the specified scriptName.

application/json

Schema

Schema

id string

System-generated unique ID of the Object

name stringrequired

Name of the Object

created date-time

Creation date of the Object

modified date-time

Last modification date of the Object

type stringrequired

Default value: Web Service SDIM

The 'type' property specifies the type of the Service Desk integration template.

attributes

object

required

The 'attributes' property value is a map of attributes available for integrations using this Service Desk integration template.

property name* any

The 'attributes' property value is a map of attributes available for integrations using this Service Desk integration template.

provisioningConfig

object

required

The 'provisioningConfig' property specifies the configuration used to provision integrations using the template.

universalManager boolean

Specifies whether this configuration is used to manage provisioning requests for all sources from the org. If true, no managedResourceRefs are allowed.

managedResourceRefs

object[]

References to sources for the Service Desk integration template. May only be specified if universalManager is false.

Array [

type string

Possible values: [SOURCE]

The type of object being referenced

id string

ID of the source

name string

Human-readable display name of the source

]

planInitializerScript

object

This is a reference to a plan initializer script.

source string

This is a Rule that allows provisioning instruction changes.

noProvisioningRequests boolean

Name of an attribute that when true disables the saving of ProvisioningRequest objects whenever plans are sent through this integration.

provisioningRequestExpiration int32

When saving pending requests is enabled, this defines the number of hours the request is allowed to live before it is considered expired and no longer affects plan compilation.

Example (from schema)

{
  "id": "id12345",
  "name": "aName",
  "created": "2023-01-03T21:16:22.432Z",
  "modified": "2023-01-03T21:16:22.432Z",
  "type": "Web Service SDIM",
  "attributes": {},
  "provisioningConfig": {
    "universalManager": true,
    "managedResourceRefs": [
      {
        "type": "SOURCE",
        "id": "2c9180855d191c59015d291ceb051111",
        "name": "My Source 1"
      },
      {
        "type": "SOURCE",
        "id": "2c9180855d191c59015d291ceb052222",
        "name": "My Source 2"
      }
    ],
    "planInitializerScript": {
      "source": "<?xml version='1.0' encoding='UTF-8'?>\\r\\n<!DOCTYPE Rule PUBLIC \\\"sailpoint.dtd\\\" \\\"sailpoint.dtd\\\">\\r\\n<Rule name=\\\"Example Rule\\\" type=\\\"BeforeProvisioning\\\">\\r\\n  <Description>Before Provisioning Rule which changes disables and enables to a modify.</Description>\\r\\n  <Source><![CDATA[\\r\\nimport sailpoint.object.*;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest;\\r\\nimport sailpoint.object.ProvisioningPlan.AccountRequest.Operation;\\r\\nimport sailpoint.object.ProvisioningPlan.AttributeRequest;\\r\\nimport sailpoint.object.ProvisioningPlan;\\r\\nimport sailpoint.object.ProvisioningPlan.Operation;\\r\\n\\r\\nfor ( AccountRequest accountRequest : plan.getAccountRequests() ) {\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Disable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n  if ( accountRequest.getOp().equals( ProvisioningPlan.ObjectOperation.Enable ) ) {\\r\\n    accountRequest.setOp( ProvisioningPlan.ObjectOperation.Modify );\\r\\n  }\\r\\n}\\r\\n\\r\\n  ]]></Source>\n"
    },
    "noProvisioningRequests": true,
    "provisioningRequestExpiration": 7
  }
}

400

Client Error - Returned if the request body is invalid.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

401

Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.

application/json

Schema

Schema

error

A message describing the error

Example (from schema)

{
  "error": "JWT validation failed: JWT is expired"
}

403

Forbidden - Returned if the user you are running as, doesn't have access to this end-point.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

403

An example of a 403 response object

{
  "detailCode": "403 Forbidden",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server understood the request but refuses to authorize it."
    }
  ]
}

404

Not Found - returned if the request URL refers to a resource or object that does not exist

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

404

An example of a 404 response object

{
  "detailCode": "404 Not found",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The server did not find a current representation for the target resource."
    }
  ]
}

429

Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.

application/json

Schema

Schema

message

A message describing the error

Example (from schema)

{
  "message": " Rate Limit Exceeded "
}

500

Internal Server Error - Returned if there is an unexpected error.

application/json

Schema

Schema

detailCode string

Fine-grained error code providing more detail of the error.

trackingId string

Unique tracking id for the error.

messages

object[]

Generic localized reason for error

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

causes

object[]

Plain-text descriptive reasons to provide additional detail to the text provided in the messages field

Array [

locale stringnullable

The locale for the message text, a BCP 47 language tag.

localeOrigin LocaleOrigin (string)nullable

Possible values: [DEFAULT, REQUEST, null]

An indicator of how the locale was selected. DEFAULT means the locale is the system default. REQUEST means the locale was selected from the request context (i.e., best match based on the Accept-Language header). Additional values may be added in the future without notice.

text string

Actual text of the error message in the indicated locale.

]

Example (from schema)

{
  "detailCode": "400.1 Bad Request Content",
  "trackingId": "e7eab60924f64aa284175b9fa3309599",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ],
  "causes": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "The request was syntactically correct but its content is semantically invalid."
    }
  ]
}

500

An example of a 500 response object

{
  "detailCode": "500.0 Internal Fault",
  "trackingId": "b21b1f7ce4da4d639f2c62a57171b427",
  "messages": [
    {
      "locale": "en-US",
      "localeOrigin": "DEFAULT",
      "text": "An internal fault occurred."
    }
  ]
}

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