A career customer ambassador with over 20 year’s experience, Hugo continues to help Customer Success organizations thrive by focusing on customers’ strategic objectives and having a thorough understanding of the Customer Success methodology and philosophy.
Hugo works directly with customers to ensure they achieve their objectives while using IT solutions.
Collaborates with customers to solve real-world problems, increase productivity and cost savings.
Hugo’s overriding objective is not only customer satisfaction and cost savings but also finding innovative ways to realize value from IT solutions.

Hugo is certified as a CSM by Cisco and has helped organizations build there first CS groups including at IBM where he worked for 20 years.