# \#virtual-appliance **URL:** https://developer.sailpoint.com/discuss/tag/virtual-appliance/572.md [Latest](https://developer.sailpoint.com/discuss/latest.md) · [Categories](https://developer.sailpoint.com/discuss/categories.md) · [Tags](https://developer.sailpoint.com/discuss/tags.md) --- ## [No keyboard input on VA VMWare within Azure](https://developer.sailpoint.com/discuss/t/no-keyboard-input-on-va-vmware-within-azure/224595)
**Author:** [@ArielM](https://developer.sailpoint.com/discuss/u/ArielM)\ **Replies:** 4\ **Last updated:** [October 3, 2026, 8:58am UTC](https://developer.sailpoint.com/discuss/t/no-keyboard-input-on-va-vmware-within-azure/224595 "2026-10-03T08:58:36Z")
Hi team. We are working with the client to deploy the VAs into production. When deploying the OVA to a VMware environment within Azure, the VA boots up correctly to the login screen, but i have no keyboard input to log … --- ## [Virtual Appliance Release Notes — Oct 15, 2026](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-oct-15-2026/224494)
**Author:** [@bwong1](https://developer.sailpoint.com/discuss/u/bwong1)\ **Replies:** 0\ **Last updated:** [October 1, 2026, 3:31pm UTC](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-oct-15-2026/224494 "2026-10-01T15:31:52Z")
Virtual Appliance (VA) release notes might contain references to SailPoint software and Flatcar operating system updates that SailPoint will automatically apply. SailPoint Software 2026.10.15 - Version 2.37, CCG 1320 N… --- ## [VA Cluster Unavailable](https://developer.sailpoint.com/discuss/t/va-cluster-unavailable/222973)
**Author:** [@narendrachintu](https://developer.sailpoint.com/discuss/u/narendrachintu)\ **Replies:** 6\ **Last updated:** [September 18, 2026, 12:51pm UTC](https://developer.sailpoint.com/discuss/t/va-cluster-unavailable/222973 "2026-09-18T12:51:35Z")
Hello everyone!! I am trying to Onboard JDBC source. My VA cluster is up and running, but “VA Cluster Unavailable” error is popping up. Please help me to resolve this error. This is my VA Cluster: This is My… --- ## [How to deploy VA in Mac ARM OS](https://developer.sailpoint.com/discuss/t/how-to-deploy-va-in-mac-arm-os/221589)
**Author:** [@narendrachintu](https://developer.sailpoint.com/discuss/u/narendrachintu)\ **Replies:** 1\ **Last updated:** [September 6, 2026, 8:47pm UTC](https://developer.sailpoint.com/discuss/t/how-to-deploy-va-in-mac-arm-os/221589 "2026-09-06T20:47:17Z")
Hi Friends! Is there any way to deploy the SailPoint VA on a Mac with an ARM processor? I understand that the VA officially supports only x86/x64 systems. However, I was wondering if there is any way, such as using a v… --- ## [Virtual Appliance Release Notes — Sept 3, 2026](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-sept-3-2026/221323)
**Author:** [@bwong1](https://developer.sailpoint.com/discuss/u/bwong1)\ **Replies:** 0\ **Last updated:** [September 2, 2026, 8:58pm UTC](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-sept-3-2026/221323 "2026-09-02T20:58:09Z")
Virtual Appliance (VA) release notes might contain references to SailPoint software and Flatcar operating system updates that SailPoint will automatically apply. SailPoint Software 2026.9.3 - Version 2.35, CCG 1312 En… --- ## [CCG not installed in VA](https://developer.sailpoint.com/discuss/t/ccg-not-installed-in-va/220986)
**Author:** [@rahulelango](https://developer.sailpoint.com/discuss/u/rahulelango)\ **Replies:** 5\ **Last updated:** [September 1, 2026, 7:54am UTC](https://developer.sailpoint.com/discuss/t/ccg-not-installed-in-va/220986 "2026-09-01T07:54:05Z")
Hi Everyone, I’m facing an issue with my SailPoint Virtual Appliance (VA) setup. The VA is currently allocated the CPU and memory specifications shown in the attached image, which are lower than the required specificati… --- ## [ISC Virtual Appliance Deployment in Virtual Box](https://developer.sailpoint.com/discuss/t/isc-virtual-appliance-deployment-in-virtual-box/214827)
**Author:** [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\ **Replies:** 2\ **Last updated:** [August 29, 2026, 6:58pm UTC](https://developer.sailpoint.com/discuss/t/isc-virtual-appliance-deployment-in-virtual-box/214827 "2026-08-29T18:58:33Z")
Problem Many users face challenges when installing the SailPoint ISC Virtual Appliance on virtualization platforms such as VMware or VirtualBox. The installation process can be difficult for users who are unfamiliar with… --- ## [VA Cluster related notifications](https://developer.sailpoint.com/discuss/t/va-cluster-related-notifications/220227)
**Author:** [@ShireeshaChepuri](https://developer.sailpoint.com/discuss/u/ShireeshaChepuri)\ **Replies:** 4\ **Last updated:** [August 24, 2026, 12:12pm UTC](https://developer.sailpoint.com/discuss/t/va-cluster-related-notifications/220227 "2026-08-24T12:12:55Z")
Hi All, I’m looking to configure proactive notifications for the following Virtual Appliance health conditions in SailPoint ISC: High CPU Utilization High Memory Utilization Low Disk Space Container/Service Restart I… --- ## [CCG Not Installed After Virtual Appliance Pairing: Deployment Behavior and Resolution](https://developer.sailpoint.com/discuss/t/ccg-not-installed-after-virtual-appliance-pairing-deployment-behavior-and-resolution/220052)
**Author:** [@Siddharth60](https://developer.sailpoint.com/discuss/u/Siddharth60)\ **Replies:** 2\ **Last updated:** [August 21, 2026, 7:22am UTC](https://developer.sailpoint.com/discuss/t/ccg-not-installed-after-virtual-appliance-pairing-deployment-behavior-and-resolution/220052 "2026-08-21T07:22:36Z")
Introduction The Cloud Connector Gateway (CCG) is the component responsible for processing source communication requests routed through the SailPoint Virtual Appliance (VA). If CCG is unavailable, source operations su… --- ## [Title: End-to-End Guide to Deploying SailPoint Virtual Appliances in Microsoft Azure](https://developer.sailpoint.com/discuss/t/title-end-to-end-guide-to-deploying-sailpoint-virtual-appliances-in-microsoft-azure/219005)
**Author:** [@schattopadhy](https://developer.sailpoint.com/discuss/u/schattopadhy)\ **Replies:** 0\ **Last updated:** [August 14, 2026, 8:58pm UTC](https://developer.sailpoint.com/discuss/t/title-end-to-end-guide-to-deploying-sailpoint-virtual-appliances-in-microsoft-azure/219005 "2026-08-14T20:58:00Z")
Title: End-to-End Guide to Deploying SailPoint Virtual Appliances in Microsoft Azure Overview SailPoint Virtual Appliances (VAs) are a core component for securely connecting Identity Security Cloud (ISC) to on-premises… --- ## [After DNS update in VA Getting error for all AD applications](https://developer.sailpoint.com/discuss/t/after-dns-update-in-va-getting-error-for-all-ad-applications/218287)
**Author:** [@Deepak\_Chaudhary](https://developer.sailpoint.com/discuss/u/Deepak_Chaudhary)\ **Replies:** 6\ **Last updated:** [August 7, 2026, 6:15am UTC](https://developer.sailpoint.com/discuss/t/after-dns-update-in-va-getting-error-for-all-ad-applications/218287 "2026-08-07T06:15:00Z")
Hi All , After the DNS update with the help of Network team in the virtual appliances for the better connectivity. Getting the error for all AD applications. can anyone suggest how can we rebuilt the connections. IQ se… --- ## [STUNT Script (VA Support Script)](https://developer.sailpoint.com/discuss/t/stunt-script-va-support-script/18337)
**Author:** [@roddy\_toomim](https://developer.sailpoint.com/discuss/u/roddy_toomim)\ **Replies:** 6\ **Last updated:** [June 10, 2026, 4:01pm UTC](https://developer.sailpoint.com/discuss/t/stunt-script-va-support-script/18337 "2026-06-10T16:01:17Z")
:spiral\_notepad: Description Script to assist with troubleshooting SailPoint virtual appliances :balance\_scale: Legal Agreement By using this CoLab item, you are agreeing to SailPoint’s Terms of Servi… --- ## [VA Canal service not starting, all other services are healthy](https://developer.sailpoint.com/discuss/t/va-canal-service-not-starting-all-other-services-are-healthy/209167)
**Author:** [@PriyankaPriya](https://developer.sailpoint.com/discuss/u/PriyankaPriya)\ **Replies:** 5\ **Last updated:** [June 5, 2026, 6:28am UTC](https://developer.sailpoint.com/discuss/t/va-canal-service-not-starting-all-other-services-are-healthy/209167 "2026-06-05T06:28:36Z")
:bangbang: Please be sure you’ve read the docs and API specs before asking for help. Also, please be sure you’ve searched the forum for your answer before you create a new topic. Error: canal service has restarted 57 … --- ## [Not able to setup new VA in developer tenant](https://developer.sailpoint.com/discuss/t/not-able-to-setup-new-va-in-developer-tenant/210494)
**Author:** [@Santhakumar](https://developer.sailpoint.com/discuss/u/Santhakumar)\ **Replies:** 38\ **Last updated:** [June 2, 2026, 11:40am UTC](https://developer.sailpoint.com/discuss/t/not-able-to-setup-new-va-in-developer-tenant/210494 "2026-06-02T11:40:49Z")
Hi All, Need you help with setting up the new VA in Developer tenant. I tried this 1 year back, but when i tried the same step now it not working for me. What have you tried? Note: For VA image, I have downloaded the… --- ## [Set up an IDN Virtual Appliance on Proxmox 7.4+](https://developer.sailpoint.com/discuss/t/set-up-an-idn-virtual-appliance-on-proxmox-7-4/15229)
**Author:** [@gmilunich](https://developer.sailpoint.com/discuss/u/gmilunich)\ **Replies:** 4\ **Last updated:** [June 1, 2026, 1:47pm UTC](https://developer.sailpoint.com/discuss/t/set-up-an-idn-virtual-appliance-on-proxmox-7-4/15229 "2026-06-01T13:47:13Z")
What is Proxmox? Proxmox is an Open Source Virtual Envrironment (VE), similar to VMWare’s ESXi/vSphere or Microsoft Hyper-V, that allows you to run Virtual Machines on a single system. The benefit is that it uses le… --- ## [VA Critical Error – vector container failing with "vector-env failed" on every restart](https://developer.sailpoint.com/discuss/t/va-critical-error-vector-container-failing-with-vector-env-failed-on-every-restart/210536)
**Author:** [@Jaey](https://developer.sailpoint.com/discuss/u/Jaey)\ **Replies:** 3\ **Last updated:** [June 1, 2026, 10:20am UTC](https://developer.sailpoint.com/discuss/t/va-critical-error-vector-container-failing-with-vector-env-failed-on-every-restart/210536 "2026-06-01T10:20:19Z")
Hi everyone, I’ve been dealing with a persistent Critical Error on one of my Virtual Appliances and would appreciate any insights. SETUP 1 VA cluster with 2 VAs VA 1: Connected (healthy, handling all workloads norma… --- ## [Forgot VA cluster passphrase while adding new VA in SailPoint ISC — what are the options?](https://developer.sailpoint.com/discuss/t/forgot-va-cluster-passphrase-while-adding-new-va-in-sailpoint-isc-what-are-the-options/204887)
**Author:** [@Gxurav713](https://developer.sailpoint.com/discuss/u/Gxurav713)\ **Replies:** 8\ **Last updated:** [April 21, 2026, 9:28am UTC](https://developer.sailpoint.com/discuss/t/forgot-va-cluster-passphrase-while-adding-new-va-in-sailpoint-isc-what-are-the-options/204887 "2026-04-21T09:28:38Z")
Hi everyone, We currently have 3 VA clusters connected with around 50+ sources in SailPoint ISC. We are trying to add a Fourth Virtual Appliance, but we’ve realized that the passphrase used for the existing VA clusters… --- ## [SailPoint VA Pairing Errors: "Certificate expired" & "/etc/ssl/certs isn't writable"](https://developer.sailpoint.com/discuss/t/sailpoint-va-pairing-errors-certificate-expired-etc-ssl-certs-isnt-writable/200609)
**Author:** [@rafaeldaibes](https://developer.sailpoint.com/discuss/u/rafaeldaibes)\ **Replies:** 5\ **Last updated:** [April 6, 2026, 7:14pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-va-pairing-errors-certificate-expired-etc-ssl-certs-isnt-writable/200609 "2026-04-06T19:14:37Z")
Hi everyone, I’m setting up a local lab on VirtualBox to test Identity Security Cloud (ISC) with a local PostgreSQL/Spring Boot authoritative source. However, I’m completely stuck during the VA pairing process due to c… --- ## [Configuring Sailpoint VA in Virtual Box](https://developer.sailpoint.com/discuss/t/configuring-sailpoint-va-in-virtual-box/101575)
**Author:** [@Boje1232](https://developer.sailpoint.com/discuss/u/Boje1232)\ **Replies:** 2\ **Last updated:** [March 23, 2026, 7:27am UTC](https://developer.sailpoint.com/discuss/t/configuring-sailpoint-va-in-virtual-box/101575 "2026-03-23T07:27:04Z")
What is VirtualBox? VirtualBox is an open-source virtualization platform developed by Oracle that allows you to run multiple operating systems (OS) simultaneously on a single machine. It is a versatile and lightweight a… --- ## [Getting error with Virtual appliance cluster as Pinned](https://developer.sailpoint.com/discuss/t/getting-error-with-virtual-appliance-cluster-as-pinned/197203)
**Author:** [@Deepak\_Chaudhary](https://developer.sailpoint.com/discuss/u/Deepak_Chaudhary)\ **Replies:** 3\ **Last updated:** [March 10, 2026, 1:08pm UTC](https://developer.sailpoint.com/discuss/t/getting-error-with-virtual-appliance-cluster-as-pinned/197203 "2026-03-10T13:08:17Z")
I have searched but did not find any resolution regarding the VA Cluster error showing as Pinned. Have anyone faced such issue and please provide the resolution or inputs if you have. --- ## [Partner VA issue again](https://developer.sailpoint.com/discuss/t/partner-va-issue-again/198463)
**Author:** [@aleksander\_jachowicz](https://developer.sailpoint.com/discuss/u/aleksander_jachowicz)\ **Replies:** 2\ **Last updated:** [March 6, 2026, 4:42am UTC](https://developer.sailpoint.com/discuss/t/partner-va-issue-again/198463 "2026-03-06T04:42:37Z")
This is me again with the same issue again,or simmilar to ( CCG in new VA not present - #19 by JackSparrow ). I’m trying to set up my partner VA and it connect to ISC and just sits there. when pairing I get 7:56PM ERR… --- ## [Choosing the Right Virtual Appliance (VA) Configuration: Standard vs. Tunnel](https://developer.sailpoint.com/discuss/t/choosing-the-right-virtual-appliance-va-configuration-standard-vs-tunnel/97520)
**Author:** [@Markharoll](https://developer.sailpoint.com/discuss/u/Markharoll)\ **Replies:** 1\ **Last updated:** [February 26, 2026, 9:05pm UTC](https://developer.sailpoint.com/discuss/t/choosing-the-right-virtual-appliance-va-configuration-standard-vs-tunnel/97520 "2026-02-26T21:05:34Z")
Hi SailPoint Community, We’re seeking guidance on selecting the most appropriate Virtual Appliance (VA) configuration for our environment. We’d like to gain a deeper understanding of the key factors influencing this dec… --- ## [New Relic Monitoring integration with ISC](https://developer.sailpoint.com/discuss/t/new-relic-monitoring-integration-with-isc/196326)
**Author:** [@officialamitguptaa](https://developer.sailpoint.com/discuss/u/officialamitguptaa)\ **Replies:** 0\ **Last updated:** [February 17, 2026, 11:22am UTC](https://developer.sailpoint.com/discuss/t/new-relic-monitoring-integration-with-isc/196326 "2026-02-17T11:22:25Z")
Hi All, I was trying to integrate New Relic for monitoring the VA. Followed the below instruction but no luck- Virtual Appliance Observability - SailPoint Identity Services Hitting below error everytime - 2026-02-17T… --- ## [TLS Enablement for IQ Service and VAs using Self Signed Certificate](https://developer.sailpoint.com/discuss/t/tls-enablement-for-iq-service-and-vas-using-self-signed-certificate/150820)
**Author:** [@rohit\_wekhande](https://developer.sailpoint.com/discuss/u/rohit_wekhande)\ **Replies:** 11\ **Last updated:** [December 22, 2025, 5:58pm UTC](https://developer.sailpoint.com/discuss/t/tls-enablement-for-iq-service-and-vas-using-self-signed-certificate/150820 "2025-12-22T17:58:06Z")
Problem In the latest release of IQService which is released on 1st July,2025, it has become mandatory for all partners which are using SailPoint ISC to provision the data in Active Directory to enable TLS so that AD Con… --- ## [Connection Cyberark Saas and ISC through VA?](https://developer.sailpoint.com/discuss/t/connection-cyberark-saas-and-isc-through-va/191113)
**Author:** [@zeross](https://developer.sailpoint.com/discuss/u/zeross)\ **Replies:** 5\ **Last updated:** [December 16, 2025, 2:20pm UTC](https://developer.sailpoint.com/discuss/t/connection-cyberark-saas-and-isc-through-va/191113 "2025-12-16T14:20:13Z")
I want to connect our cyberark Saas with ISC. But is it true that this connection goes through the VA? I want to use the out of the box connector, but I want the traffic to be Saas-Saas instead of Saas-VA-Saas --- ## [My cluster has 2 VA's one va become inactive state suddenly, VA update is in progress state. I did the curl and it's allowing but docker ps -a shows ccg exited yesterday and otel\_agent exited today. Need suggestions or thoughts asap will be more helpful](https://developer.sailpoint.com/discuss/t/my-cluster-has-2-vas-one-va-become-inactive-state-suddenly-va-update-is-in-progress-state-i-did-the-curl-and-its-allowing-but-docker-ps-a-shows-ccg-exited-yesterday-and-otel-agent-exited-today-need-suggestions-or-thoughts-asap-will-be-more-helpful/190686)
**Author:** [@IssakuChevuri25](https://developer.sailpoint.com/discuss/u/IssakuChevuri25)\ **Replies:** 1\ **Last updated:** [December 15, 2025, 1:37pm UTC](https://developer.sailpoint.com/discuss/t/my-cluster-has-2-vas-one-va-become-inactive-state-suddenly-va-update-is-in-progress-state-i-did-the-curl-and-its-allowing-but-docker-ps-a-shows-ccg-exited-yesterday-and-otel-agent-exited-today-need-suggestions-or-thoughts-asap-will-be-more-helpful/190686 "2025-12-15T13:37:04Z")
My cluster has 2 VA’s one va become inactive state suddenly, VA update is in progress state. I did the curl and it’s allowing but docker ps -a shows ccg exited yesterday and otel\_agent exited today. Need suggestions or t… --- ## [Virtual Appliance Release Notes — November 14, 2025](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-november-14-2025/219643)
**Author:** [@bwong1](https://developer.sailpoint.com/discuss/u/bwong1)\ **Replies:** 0\ **Last updated:** [November 14, 2025, 12:00pm UTC](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-november-14-2025/219643 "2025-11-14T12:00:00Z")
Virtual Appliance (VA) release notes might contain references to SailPoint software and Flatcar operating system updates that SailPoint will automatically apply. SailPoint Software 2025.11.14 - Version 2.16, CCG 1168 N… --- ## [CCG in new VA not present](https://developer.sailpoint.com/discuss/t/ccg-in-new-va-not-present/184836)
**Author:** [@aleksander\_jachowicz](https://developer.sailpoint.com/discuss/u/aleksander_jachowicz)\ **Replies:** 48\ **Last updated:** [November 13, 2025, 11:40am UTC](https://developer.sailpoint.com/discuss/t/ccg-in-new-va-not-present/184836 "2025-11-13T11:40:21Z")
I register my VA and it gets paired with wit my cluster. Once I start it it connect to ISC and I can see Status being in green connected but VA CCG Version is “Not Available” then after waiting a long time (over an … --- ## [Unit ccg.service could not be found](https://developer.sailpoint.com/discuss/t/unit-ccg-service-could-not-be-found/188059)
**Author:** [@TOPTYU](https://developer.sailpoint.com/discuss/u/TOPTYU)\ **Replies:** 4\ **Last updated:** [November 12, 2025, 1:06pm UTC](https://developer.sailpoint.com/discuss/t/unit-ccg-service-could-not-be-found/188059 "2025-11-12T13:06:27Z")
:bangbang: Please be sure you’ve read the docs and API specs before asking for help. Also, please be sure you’ve searched the forum for your answer before you create a new topic. Please consider addressing the followi… --- ## [Virtual Appliance Release Notes — October 30, 2025](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-october-30-2025/219641)
**Author:** [@bwong1](https://developer.sailpoint.com/discuss/u/bwong1)\ **Replies:** 0\ **Last updated:** [October 30, 2025, 12:00pm UTC](https://developer.sailpoint.com/discuss/t/virtual-appliance-release-notes-october-30-2025/219641 "2025-10-30T12:00:00Z")
Virtual Appliance (VA) release notes might contain references to SailPoint software and Flatcar operating system updates that SailPoint will automatically apply. SailPoint Software 2025.10.30 - Version 2.15, CCG 1164 N… [Next page](https://developer.sailpoint.com/discuss/tag/virtual-appliance/572.md?match_all_tags=true&page=1&tags%5B%5D=virtual-appliance)