# \#servicenow **URL:** https://developer.sailpoint.com/discuss/tag/servicenow/753.md [Latest](https://developer.sailpoint.com/discuss/latest.md) · [Categories](https://developer.sailpoint.com/discuss/categories.md) · [Tags](https://developer.sailpoint.com/discuss/tags.md) --- ## [Service Catalog ↔ Service Desk linking failing](https://developer.sailpoint.com/discuss/t/service-catalog-service-desk-linking-failing/216010)
**Author:** [@ravikiran\_ch](https://developer.sailpoint.com/discuss/u/ravikiran_ch)\ **Replies:** 8\ **Last updated:** [October 15, 2026, 7:13pm UTC](https://developer.sailpoint.com/discuss/t/service-catalog-service-desk-linking-failing/216010 "2026-10-15T19:13:07Z")
I’ve integrated Service Catalog with an existing Service Desk instance and I’m trying to link the two so that access requests correlate with the tickets created in Service Desk. I followed the documentation and filled i… --- ## [Single Service Desk Catalog Item - Multiple Sources](https://developer.sailpoint.com/discuss/t/single-service-desk-catalog-item-multiple-sources/225657)
**Author:** [@Greg\_Zajac](https://developer.sailpoint.com/discuss/u/Greg_Zajac)\ **Replies:** 3\ **Last updated:** [October 15, 2026, 4:27pm UTC](https://developer.sailpoint.com/discuss/t/single-service-desk-catalog-item-multiple-sources/225657 "2026-10-15T16:27:07Z")
Can the Service Desk Integration for ServiceNow share a single catalog item for multiple sources or must it be a unique catalog item per source within ISC? --- ## [Difference Flavors of SailPoint ISC - ServiceNow Integrations](https://developer.sailpoint.com/discuss/t/difference-flavors-of-sailpoint-isc-servicenow-integrations/224911)
**Author:** [@rohit\_wekhande](https://developer.sailpoint.com/discuss/u/rohit_wekhande)\ **Replies:** 0\ **Last updated:** [October 7, 2026, 1:10am UTC](https://developer.sailpoint.com/discuss/t/difference-flavors-of-sailpoint-isc-servicenow-integrations/224911 "2026-10-07T01:10:58Z")
Problem SailPoint Identity Security Cloud (ISC) can be integrated with ServiceNow in more than one way. The ServiceNow Identity Governance connector is the best-known option, but it only covers account lifecycle managem… --- ## [Service Now integration help](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540)
**Author:** [@niket345](https://developer.sailpoint.com/discuss/u/niket345)\ **Replies:** 5\ **Last updated:** [September 23, 2026, 9:42am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540 "2026-09-23T09:42:01Z")
Hello Experts, I need help on the below requirement. our requirement is End user will raise access request in ServiceNow and approval process will be done in ServiceNow itself. Once it done, it will go to ISC for provi… --- ## [Service Now integration with IdentityIQ](https://developer.sailpoint.com/discuss/t/service-now-integration-with-identityiq/221354)
**Author:** [@nagatopain](https://developer.sailpoint.com/discuss/u/nagatopain)\ **Replies:** 11\ **Last updated:** [September 13, 2026, 7:16pm UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-with-identityiq/221354 "2026-09-13T19:16:50Z")
Share all details about your problem, including any error messages you may have received. Hi all! Does anyone know how to integrate IIQ with ServiceNow to handle tickets raise? This wasn’t included in my training, so any… --- ## [ServiceNow Catalog Widgets - Approvals & Tracking](https://developer.sailpoint.com/discuss/t/servicenow-catalog-widgets-approvals-tracking/221875)
**Author:** [@Greg\_Zajac](https://developer.sailpoint.com/discuss/u/Greg_Zajac)\ **Replies:** 6\ **Last updated:** [September 10, 2026, 5:16pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-widgets-approvals-tracking/221875 "2026-09-10T17:16:06Z")
I have read over the documentation available for the ServiceNow Catalog widget and have been able to implement the OOTB framework for requesting access. My question is, does there exists widget(s) so that an approver ca… --- ## [ServiceNow governance connector – role and group provisioning suddenly failing (isGroupUpdateFailed / isRoleUpdateFailed true), aggregation still works](https://developer.sailpoint.com/discuss/t/servicenow-governance-connector-role-and-group-provisioning-suddenly-failing-isgroupupdatefailed-isroleupdatefailed-true-aggregation-still-works/220902)
**Author:** [@Juanisola](https://developer.sailpoint.com/discuss/u/Juanisola)\ **Replies:** 1\ **Last updated:** [August 28, 2026, 4:59pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-governance-connector-role-and-group-provisioning-suddenly-failing-isgroupupdatefailed-isroleupdatefailed-true-aggregation-still-works/220902 "2026-08-28T16:59:57Z")
Hi all, I’m facing a provisioning failure on the ServiceNow Identity Governance connector that started recently, after a period where everything worked correctly. I’d appreciate any pointers, especially on how to get th… --- ## [How to hide the "Remove access" tab in catalog v5.3](https://developer.sailpoint.com/discuss/t/how-to-hide-the-remove-access-tab-in-catalog-v5-3/220717)
**Author:** [@amithkumar1](https://developer.sailpoint.com/discuss/u/amithkumar1)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 7:33am UTC](https://developer.sailpoint.com/discuss/t/how-to-hide-the-remove-access-tab-in-catalog-v5-3/220717 "2026-08-27T07:33:57Z")
Hello, We are using the SailPoint ServiceNow service catalog integration v5.3 and would like to hide the remove Access tab from the request catalog. According to the documentation, ISC setup provides “Show remove acces… --- ## [ServiceNow Service Desk Integration – access\_denied on token generation, no Client Credentials grant type available](https://developer.sailpoint.com/discuss/t/servicenow-service-desk-integration-access-denied-on-token-generation-no-client-credentials-grant-type-available/219683)
**Author:** [@Juanisola](https://developer.sailpoint.com/discuss/u/Juanisola)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 3:39pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-service-desk-integration-access-denied-on-token-generation-no-client-credentials-grant-type-available/219683 "2026-08-19T15:39:45Z")
Hi all, I’m hitting an authentication issue with the ServiceNow Service Desk Integration (SDIM) in ISC and I’d appreciate any insight, particularly around the available OAuth grant types. Environment Identity Securit… --- ## [ISC Service Catalog Integration with ServiceNow - Approval Reassigned to Service Account and Denied](https://developer.sailpoint.com/discuss/t/isc-service-catalog-integration-with-servicenow-approval-reassigned-to-service-account-and-denied/219586)
**Author:** [@Himaghna\_Mukhopadhyay](https://developer.sailpoint.com/discuss/u/Himaghna_Mukhopadhyay)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 12:54pm UTC](https://developer.sailpoint.com/discuss/t/isc-service-catalog-integration-with-servicenow-approval-reassigned-to-service-account-and-denied/219586 "2026-08-19T12:54:09Z")
Hello everyone, We are integrating SailPoint ISC with ServiceNow Service Catalog (Manage Access and Record Producer). The integration works in lower environments, but we are seeing an issue in Production. Configuration… --- ## [Servicenow Joiner/Leaver/Mover process](https://developer.sailpoint.com/discuss/t/servicenow-joiner-leaver-mover-process/218809)
**Author:** [@eberteo](https://developer.sailpoint.com/discuss/u/eberteo)\ **Replies:** 7\ **Last updated:** [August 18, 2026, 8:14pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-joiner-leaver-mover-process/218809 "2026-08-18T20:14:37Z")
Folks! Is there any similar module in ServiceNow where I can handle my Joiner/Mover/Leaver process. We don’t have Sailpoint in my organization; however I’m looking to bring Sailpoint’s business logic in a customized envi… --- ## [ServiceNow Catalog using ISC Workflow approval shows Manager twice (Approved + Requested)](https://developer.sailpoint.com/discuss/t/servicenow-catalog-using-isc-workflow-approval-shows-manager-twice-approved-requested/218770)
**Author:** [@amithkumar1](https://developer.sailpoint.com/discuss/u/amithkumar1)\ **Replies:** 3\ **Last updated:** [August 14, 2026, 4:56pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-using-isc-workflow-approval-shows-manager-twice-approved-requested/218770 "2026-08-14T16:56:31Z")
Hello everyone, I am testing the SailPoint ServiceNow Service Catalog integration using the following configuration: ServiceNow Configuration Approval Flow = Configurable Approvals Generic Approval Definition Enabled… --- ## [ServiceNow Service Catalog - Approval configuration](https://developer.sailpoint.com/discuss/t/servicenow-service-catalog-approval-configuration/218204)
**Author:** [@amithkumar1](https://developer.sailpoint.com/discuss/u/amithkumar1)\ **Replies:** 6\ **Last updated:** [August 14, 2026, 12:49pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-service-catalog-approval-configuration/218204 "2026-08-14T12:49:24Z")
Hello everyone, We are currently implementing the ServiceNow Catalog integration with SailPoint ISC and testing approval configurations. Our initial use case is to expose a selected set of AD group entitlements as requ… --- ## [Two REQ for disconnected application in service now](https://developer.sailpoint.com/discuss/t/two-req-for-disconnected-application-in-service-now/218346)
**Author:** [@vemadeepak](https://developer.sailpoint.com/discuss/u/vemadeepak)\ **Replies:** 3\ **Last updated:** [August 7, 2026, 12:21am UTC](https://developer.sailpoint.com/discuss/t/two-req-for-disconnected-application-in-service-now/218346 "2026-08-07T00:21:11Z")
Hello, We have service catalogue to raise a request and service desk configured to create a request for disconnected application. I observed when user raise a request from catalogue in service now, it creates a REQ wit… --- ## [Can a custom ServicreNow catalog item trigger a custom workflow(Immediate termination) in SailPoint ISC?](https://developer.sailpoint.com/discuss/t/can-a-custom-servicrenow-catalog-item-trigger-a-custom-workflow-immediate-termination-in-sailpoint-isc/216501)
**Author:** [@amithkumar1](https://developer.sailpoint.com/discuss/u/amithkumar1)\ **Replies:** 2\ **Last updated:** [August 4, 2026, 9:23pm UTC](https://developer.sailpoint.com/discuss/t/can-a-custom-servicrenow-catalog-item-trigger-a-custom-workflow-immediate-termination-in-sailpoint-isc/216501 "2026-08-04T21:23:33Z")
Hi everyone, We are getting ready to use ServiceNow Service Catalog and would like to understand it for immediate termination and best approach to integrate with ISC. Our goal is for ServiceNow catalog request to trigg… --- ## [ServiceNow aggregation slowness](https://developer.sailpoint.com/discuss/t/servicenow-aggregation-slowness/216377)
**Author:** [@manjesh\_kumar](https://developer.sailpoint.com/discuss/u/manjesh_kumar)\ **Replies:** 8\ **Last updated:** [July 28, 2026, 7:10am UTC](https://developer.sailpoint.com/discuss/t/servicenow-aggregation-slowness/216377 "2026-07-28T07:10:34Z")
Which IIQ version are you inquiring about? 8.4P2 Due to compliance, we had to change our ServiceNow connector to use OAuth2 from basic authentication. After this change, aggregation was completing timely for some time b… --- ## ["Requested By" field always shows API creator instead of the actual requesting user — ServiceNow Service Catalog](https://developer.sailpoint.com/discuss/t/requested-by-field-always-shows-api-creator-instead-of-the-actual-requesting-user-servicenow-service-catalog/216877)
**Author:** [@ravikiran\_ch](https://developer.sailpoint.com/discuss/u/ravikiran_ch)\ **Replies:** 4\ **Last updated:** [July 22, 2026, 3:44am UTC](https://developer.sailpoint.com/discuss/t/requested-by-field-always-shows-api-creator-instead-of-the-actual-requesting-user-servicenow-service-catalog/216877 "2026-07-22T03:44:26Z")
I have Service Catalog integrated and had set up the User Account Configuration following this link (User Account Configuration). According to this, once configured, every user needs to authenticate before raising a req… --- ## [Reviewer's name Needs to be added to the Ticket from the SDIM](https://developer.sailpoint.com/discuss/t/reviewers-name-needs-to-be-added-to-the-ticket-from-the-sdim/216987)
**Author:** [@AnjanaAshok](https://developer.sailpoint.com/discuss/u/AnjanaAshok)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 6:30pm UTC](https://developer.sailpoint.com/discuss/t/reviewers-name-needs-to-be-added-to-the-ticket-from-the-sdim/216987 "2026-07-21T18:30:59Z")
Hi All, I am trying to pass the reviewers’ name as part of the ticket creation. We do have a custom field for that. Is it possible to pass the reviewer’s name in that case using $!{plan.arguments.certificationReviewer" … --- ## [Authorization error when integrating ServiceNow Service Catalog with SailPoint ISC](https://developer.sailpoint.com/discuss/t/authorization-error-when-integrating-servicenow-service-catalog-with-sailpoint-isc/216352)
**Author:** [@ravikiran\_ch](https://developer.sailpoint.com/discuss/u/ravikiran_ch)\ **Replies:** 6\ **Last updated:** [July 14, 2026, 9:38am UTC](https://developer.sailpoint.com/discuss/t/authorization-error-when-integrating-servicenow-service-catalog-with-sailpoint-isc/216352 "2026-07-14T09:38:57Z")
I’m setting up the OAuth authorization flow between ServiceNow Service Catalog and SailPoint ISC, following the official documentation: User Account Configuration Steps completed: Created an API Client in ISC (Authori… --- ## [Link Application with Service Catalog record Producer](https://developer.sailpoint.com/discuss/t/link-application-with-service-catalog-record-producer/215907)
**Author:** [@sajjan\_rashmi](https://developer.sailpoint.com/discuss/u/sajjan_rashmi)\ **Replies:** 5\ **Last updated:** [July 14, 2026, 9:14am UTC](https://developer.sailpoint.com/discuss/t/link-application-with-service-catalog-record-producer/215907 "2026-07-14T09:14:23Z")
We are integrating SailPoint ISC with ServiceNow Service Catalog and would like to create separate record producers for individual applications. The requirement is for each record producer to display only the requestable… --- ## [SNOW Catalog Integration: Revoke is stuck at Sailpoint verification](https://developer.sailpoint.com/discuss/t/snow-catalog-integration-revoke-is-stuck-at-sailpoint-verification/216153)
**Author:** [@onbir](https://developer.sailpoint.com/discuss/u/onbir)\ **Replies:** 4\ **Last updated:** [July 10, 2026, 5:09pm UTC](https://developer.sailpoint.com/discuss/t/snow-catalog-integration-revoke-is-stuck-at-sailpoint-verification/216153 "2026-07-10T17:09:43Z")
Hi, we are facing some synchronization issues with SNOW-\>ISC Catalog Integration. I have “Configurable Approvals” and Generic Approval Definition for Roles in SNOW. If I request a role, it will be approved by access i… --- ## [Customize Approvals for ServiceNow Catalog Integration](https://developer.sailpoint.com/discuss/t/customize-approvals-for-servicenow-catalog-integration/214828)
**Author:** [@sajjan\_rashmi](https://developer.sailpoint.com/discuss/u/sajjan_rashmi)\ **Replies:** 9\ **Last updated:** [July 9, 2026, 7:18pm UTC](https://developer.sailpoint.com/discuss/t/customize-approvals-for-servicenow-catalog-integration/214828 "2026-07-09T19:18:47Z")
Hi Everyone, We are trying to configure approvals for SNOW catalog requests where the approval scheme is defined at the access item level (manager, owner, governance group, etc.), but the approvals should be completed i… --- ## [Access requests are getting stuck partway through the process](https://developer.sailpoint.com/discuss/t/access-requests-are-getting-stuck-partway-through-the-process/210752)
**Author:** [@Shwetamongia01](https://developer.sailpoint.com/discuss/u/Shwetamongia01)\ **Replies:** 5\ **Last updated:** [July 2, 2026, 8:12am UTC](https://developer.sailpoint.com/discuss/t/access-requests-are-getting-stuck-partway-through-the-process/210752 "2026-07-02T08:12:16Z")
Hi Team, We are currently user Sailpoint ISC and our front end for submitting requests is ServiceNow. We are experiencing intermittent issues. Access request submitted from Servicenow are getting stuck partway through… --- ## [Lazy Initialization Exception Encountered During ServiceNow Account Creation After Upgrade to 8.5 P1](https://developer.sailpoint.com/discuss/t/lazy-initialization-exception-encountered-during-servicenow-account-creation-after-upgrade-to-8-5-p1/215102)
**Author:** [@ramireddy](https://developer.sailpoint.com/discuss/u/ramireddy)\ **Replies:** 7\ **Last updated:** [June 30, 2026, 12:52pm UTC](https://developer.sailpoint.com/discuss/t/lazy-initialization-exception-encountered-during-servicenow-account-creation-after-upgrade-to-8-5-p1/215102 "2026-06-30T12:52:35Z")
Hi All, We recently upgraded to IdentityIQ 8.5 P1. Following the upgrade, we are encountering an issue during account creation in ServiceNow (flow: IIQ → Cloud Gateway → ServiceNow), While the account provisioning comp… --- ## [REQ Number Not Visible in SailPoint Account Activity for SDIM](https://developer.sailpoint.com/discuss/t/req-number-not-visible-in-sailpoint-account-activity-for-sdim/214714)
**Author:** [@ravikiran\_ch](https://developer.sailpoint.com/discuss/u/ravikiran_ch)\ **Replies:** 4\ **Last updated:** [June 29, 2026, 12:00pm UTC](https://developer.sailpoint.com/discuss/t/req-number-not-visible-in-sailpoint-account-activity-for-sdim/214714 "2026-06-29T12:00:30Z")
We have SDIM integrated, and I noticed the following behavior: When I raise a request for a delimited application, I can see the REQ number in the Account Activity for that user if the operation is Create. However, whe… --- ## [Reuse ServiceNow Service Desk Integration to Create SCTASK](https://developer.sailpoint.com/discuss/t/reuse-servicenow-service-desk-integration-to-create-sctask/214568)
**Author:** [@nitinbibm](https://developer.sailpoint.com/discuss/u/nitinbibm)\ **Replies:** 7\ **Last updated:** [June 26, 2026, 2:56pm UTC](https://developer.sailpoint.com/discuss/t/reuse-servicenow-service-desk-integration-to-create-sctask/214568 "2026-06-26T14:56:00Z")
Hi, We have SailPoint IdentityIQ integrated with ServiceNow Service Desk using the standard Service Desk integration. Currently, we use this integration for disconnected applications, where an access request creates a S… --- ## [Automatically Assigning ServiceNow Catalog "x\_sap\_intidn.user" Role for New Users](https://developer.sailpoint.com/discuss/t/automatically-assigning-servicenow-catalog-x-sap-intidn-user-role-for-new-users/214056)
**Author:** [@ravikiran\_ch](https://developer.sailpoint.com/discuss/u/ravikiran_ch)\ **Replies:** 7\ **Last updated:** [June 24, 2026, 3:55pm UTC](https://developer.sailpoint.com/discuss/t/automatically-assigning-servicenow-catalog-x-sap-intidn-user-role-for-new-users/214056 "2026-06-24T15:55:48Z")
We are integrating SailPoint ISC with ServiceNow Catalog. As per the documentation, users need to have the ServiceNow role x\_sap\_intidn.user assigned in order to submit access requests through the catalog. The documenta… --- ## [ServiceNow Service Catalog Integration](https://developer.sailpoint.com/discuss/t/servicenow-service-catalog-integration/212188)
**Author:** [@BalajiChandrasekaran](https://developer.sailpoint.com/discuss/u/BalajiChandrasekaran)\ **Replies:** 5\ **Last updated:** [June 18, 2026, 6:17am UTC](https://developer.sailpoint.com/discuss/t/servicenow-service-catalog-integration/212188 "2026-06-18T06:17:46Z")
Hello, I have a requirement and I wanted to check the feasibility of the requirement and how it can be done. My client X currently has a manual process for provisioning access. Manager submits a Service Now form menti… --- ## [ISC/ServiceNow Service Catalog - create multiple tickets for manual administration](https://developer.sailpoint.com/discuss/t/isc-servicenow-service-catalog-create-multiple-tickets-for-manual-administration/212334)
**Author:** [@Dianna\_Hutchcroft](https://developer.sailpoint.com/discuss/u/Dianna_Hutchcroft)\ **Replies:** 5\ **Last updated:** [June 12, 2026, 9:50pm UTC](https://developer.sailpoint.com/discuss/t/isc-servicenow-service-catalog-create-multiple-tickets-for-manual-administration/212334 "2026-06-12T21:50:30Z")
How to kick off multiple SNOW tickets per a single access request. We are utilizing the ServiceNow ServiceDesk/Catalog Integration tool for Access Requests. We are looking for ways to create a manual task in ServiceNow … --- ## [SailPoint & ServiceNow: Next-level automation and security with AI](https://developer.sailpoint.com/discuss/t/sailpoint-servicenow-next-level-automation-and-security-with-ai/212083)
**Author:** [@darylclaude\_medina](https://developer.sailpoint.com/discuss/u/darylclaude_medina)\ **Replies:** 0\ **Last updated:** [June 9, 2026, 5:23pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-servicenow-next-level-automation-and-security-with-ai/212083 "2026-06-09T17:23:01Z")
Are your IT teams spending too much time on manual access requests and security reviews within ServiceNow? This webinar will demonstrate how SailPoint’s deep integration automates these burdensome identity tasks, si… [Next page](https://developer.sailpoint.com/discuss/tag/servicenow/753.md?match_all_tags=true&page=1&tags%5B%5D=servicenow)