# \#servicenow-con-docs

**URL:** https://developer.sailpoint.com/discuss/tag/servicenow-con-docs/745.md

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## [Configuring Approval Flow](https://developer.sailpoint.com/discuss/t/configuring-approval-flow/59833)

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**Author:** [@DocsTeam](https://developer.sailpoint.com/discuss/u/DocsTeam)\
**Replies:** 4\
**Last updated:** [April 29, 2025, 11:45pm UTC](https://developer.sailpoint.com/discuss/t/configuring-approval-flow/59833 "2025-04-29T23:45:47Z")

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As an Admin, you may also be responsible for configuring approval flow for the requests generated via the ServiceNow Service Portal Integration for Identity Security Cloud. The way an approval is processed depends on it'…

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## [Troubleshooting](https://developer.sailpoint.com/discuss/t/troubleshooting/59908)

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**Author:** [@DocsTeam](https://developer.sailpoint.com/discuss/u/DocsTeam)\
**Replies:** 0\
**Last updated:** [June 1, 2024, 9:21pm UTC](https://developer.sailpoint.com/discuss/t/troubleshooting/59908 "2024-06-01T21:21:38Z")

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Ticket creation fails because Access Request comments contains special characters. The system produces the following error message: This is the companion discussion topic for the documentation at https://documentation.…