New Product: Harbor Pilot for ISC

Evan Anandappa
Tue, 08 Apr 2025 14:07:45 +0000
Product News

Description

Introducing Harbor Pilot: Identity Security Cloud’s fleet of AI agents, designed to maximize efficiency for your Identity Governance & Security team.

Today we are releasing SailPoint’s Harbor Pilot, our expanded identity workforce solution. According to ISACA 59% of cybersecurity leaders say that their teams are understaffed. At the same time, identity and access management remains the most sought-after skill set for IT teams. These identity teams need a way to quickly access information, and guidance on how to complete tasks efficiently and use AI insights to make better decisions - and they need to do this using simple natural language/conversational prompts.

Harbor Pilot introduces a suite of intelligent digital agents, leveraging advanced AI to revolutionize identity governance. These agents, akin to highly skilled digital assistants, go beyond traditional AI models by actively observing and interacting with their environment. Unlike static calculators, they utilize Large Language Models (LLMs) and other AI models to interpret data, learn from experience, and autonomously execute tasks. This provides identity teams with comprehensive insights and contextual support, dramatically improving decision-making, information discovery, and task completion. By automating routine processes and enhancing expertise, Harbor Pilot’s agents drive increased productivity and resilience, ultimately strengthening overall security.

At SailPoint, we prioritize innovation while ensuring safety and security, and Harbor Pilot exemplifies this commitment. For our initial launch, we have focused on building a strong foundational offering. Starting today, specific Harbor Pilot agents will be available to all customers of the Identity Security Cloud. This launch allows us to learn from our users and the broader ecosystem, enabling us to refine and improve our offerings continuously. Our plan is to expand Harbor Pilot’s fleet of agents and make them available to our customer base in various ways.

How Harbor Pilot Works

Harbor Pilot is powered by Atlas and harnesses the power of cutting-edge AI tech. It acts as an orchestration layer that commands a fleet of AI agents that can perform various tasks for you in Identity Security Cloud. Harbor Pilot calls the various agents to execute an action based off user inputs.

Here are the first use cases we are releasing in the initial version of Harbor Pilot.

Documentation Tool: Ask about SailPoint’s product documentation, and it will return an answer with sources.​

Workflows Generator: Create a draft Workflow based off a user’s natural language ask.

Admin Search Tool: Allows users to query the Identity Security Cloud Search data using natural language.

For more in-depth information on Harbor Pilot check out our documentation.

Ecosystem & Users

Harbor Pilot is designed to simplify and transform the way you implement and maintain your Identity Security Cloud environment. We are working closely with, you, our customers to ensure that Harbor Pilot effectively addresses real-world Identity Security challenges in innovative and secure ways. Customer feedback is crucial for us to enhance SailPoint’s Harbor Pilot moving forward.

“It gives us the information we need to know… Rather than having to open a case with SailPoint support and wait potentially two weeks for a routine ticket to be picked up and processed, I can get that answer literally in seconds. That’s amazing.”
—ISC Customer

By launching Harbor Pilot, we aim to learn quickly and refine its features based on real-world input, striking a balance between innovation, trust, and safety. This collaborative approach ensures that Harbor Pilot provides meaningful value to all organizations that utilize SailPoint’s Identity Security Cloud to effectively manage and secure their human, machine, and agent identities.

Safety & Privacy

Ensuring that Harbor Pilot is safe and secure is our top priority. At SailPoint, everything we do is guided by our four core values: Innovation, Integrity, Impact, and Individuals. Harbor Pilot embodies these values and includes multiple safeguards to prevent abuse while ensuring that users maintain control.

First, Harbor Pilot uses a user’s authentication token to securely access information.

Next, it utilizes SailPoint Atlas to execute requests and gather data, incorporating features such as timeouts and data privacy measures.

Finally, we have implemented guardrails around Harbor Pilot to ensure that its scope remains focused on Identity Security and Governance.

To find out more about how SailPoint thinks and implements the use of AI tools check out our trust center.

What’s next

In addition to quickly improving what we are delivering in this V1 launch we will continue to improve and add new agents and features to Harbor Pilot. These decisions will be made from your ideas and feedback on Harbor Pilot, but to give you a flavor of what is to come here are some examples:

Analytics Agent - Identity Insights: discover insights about your identity data and gain context from your entire identity ecosystem.

Harbor Pilot - Session History: save your session history within Harbor Pilot.

Harbor Pilot - Adaptive Insights: receive personalized insights and user experiences based on your interactions with Identity Security Cloud.

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