# Workflow SNOW tickets

**URL:** <https://developer.sailpoint.com/discuss/t/workflow-snow-tickets/23645>\
**Category:** SHF Discussion and Questions\
**Tags:** workflows, sailpoint-identity-security\
**Created:** [January 3, 2024, 9:08pm UTC](https://developer.sailpoint.com/discuss/t/workflow-snow-tickets/23645 "2024-01-03T21:08:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ArefSadeghi](https://avatars.discourse-cdn.com/v4/letter/a/ce7236/32.png) [@ArefSadeghi](https://developer.sailpoint.com/discuss/u/ArefSadeghi)\
**Post date:** [January 3, 2024, 9:08pm UTC](https://developer.sailpoint.com/discuss/t/workflow-snow-tickets/23645/1 "2024-01-03T21:08:45Z")

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Hi all,  
We’re trying to generate SNOW tickets using a workflow when an employee is terminated. We have our workflow in order, but the ticket requires some additional fields that we’re adding. Our issue is that the in the additional fields box, there are some nested values. For example, the json should look like this:  
“key1”: “value1”,  
“key2”: “value2”,  
“key3”: {  
“nestedKey1”: “nestedValue1”,  
“nestedKey2”: “nestedValue2”  
}

We know that for the first two keys above, in the additional fields box, we can just type in:  
key1: value1  
key2 = value2  
but how do we include the other attributes? Has anyone worked on this type of ticketing before?

Thanks in advance!!!

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**Author:** ![RAKGDS](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rakgds/32/2795_2.png) [@RAKGDS](https://developer.sailpoint.com/discuss/u/RAKGDS)\
**Post date:** [February 26, 2024, 4:45pm UTC](https://developer.sailpoint.com/discuss/t/workflow-snow-tickets/23645/2 "2024-02-26T16:45:10Z")

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Hi Aref,  
I dont think this is supported while creating SNOW tickets from Workflow as of now.

Thanks  
Rakesh Bhati

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [April 26, 2024, 4:45pm UTC](https://developer.sailpoint.com/discuss/t/workflow-snow-tickets/23645/3 "2024-04-26T16:45:40Z")

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Closed on April 26, 2024, 4:45pm UTC

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