# Workflow for an access request is submitted **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** workflows, identity-security-cloud\ **Created:** [April 29, 2025, 7:37pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055 "2025-04-29T19:37:07Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 29, 2025, 7:37pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/1 "2025-04-29T19:37:07Z")
Workflow for an access request is submitted and where for an particular source or application is raised…we need to check for the requested for identities accounts have the source … if the source is doesn’t exist, we need to cancel the access request which is submitted ---
**Author:** ![chaithu979](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@chaithu979](https://developer.sailpoint.com/discuss/u/chaithu979)\ **Post date:** [April 30, 2025, 5:05am UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/2 "2025-04-30T05:05:10Z")
1. trigger : **Access Request Submitted** 2.Get Identity Info: **Get Identity** action to retrieve the identity’s details 3.use condition : Use a **Condition** block to verify whether the identity has an account on the relevant source (you can compare the `accounts.source.name` or similar attribute). 4.If Account Exists: end workflow 2. **If Account Does Not Exist:** - Use **Cancel Access Request** (or in practice, raise a **Manage Request** action with status = Canceled and an appropriate reason/note). ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 4:24pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/3 "2025-04-30T16:24:31Z")
how can we use trigger access request submitted ---
**Author:** ![chaithu979](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@chaithu979](https://developer.sailpoint.com/discuss/u/chaithu979)\ **Post date:** [April 30, 2025, 5:16pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/4 "2025-04-30T17:16:30Z")
accees req descision you have ? ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 5:21pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/5 "2025-04-30T17:21:20Z")
ok by using access req decision we can create it? ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 5:23pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/6 "2025-04-30T17:23:27Z")
When ever access request submit happen will it trigger? if we use access req decision ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 6:04pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/7 "2025-04-30T18:04:33Z")
it is not working whenever an access request is submitted ---
**Author:** ![Sivakrishna1993](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sivakrishna1993/32/25424_2.png) [@Sivakrishna1993](https://developer.sailpoint.com/discuss/u/Sivakrishna1993)\ **Post date:** [April 30, 2025, 6:20pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/8 "2025-04-30T18:20:46Z")
Hi You have to use the triggers for access request submit and call the external trigger from workflows triggers. Ref: [Request Response Trigger Workflow](https://developer.sailpoint.com/discuss/t/request-response-trigger-workflow/18657) ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 6:22pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/9 "2025-04-30T18:22:13Z")
Can i know how we can setup and use it ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 6:22pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/10 "2025-04-30T18:22:34Z")
?Can i know how we can setup and use it? ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 6:38pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/11 "2025-04-30T18:38:55Z")
i am getting Https URL error ---
**Author:** ![Sivakrishna1993](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sivakrishna1993/32/25424_2.png) [@Sivakrishna1993](https://developer.sailpoint.com/discuss/u/Sivakrishna1993)\ **Post date:** [April 30, 2025, 6:50pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/12 "2025-04-30T18:50:40Z")
[https://developer.sailpoint.com/discuss/t/sod-dynamic-approver-workflow/102537](https://developer.sailpoint.com/discuss/t/sod-dynamic-approver-workflow/102537) ---
**Author:** ![mrahulbb](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@mrahulbb](https://developer.sailpoint.com/discuss/u/mrahulbb)\ **Post date:** [April 30, 2025, 7:00pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/13 "2025-04-30T19:00:12Z")
Trace ID: 2aab86d092ca40428ec4ad67bcb2607c Details: An error occurred. If you are unable to continue your work, please contact SailPoint support. the input may be incorrect or malformed: invalid character ‘A’ in string escape code ---
**Author:** ![Sivakrishna1993](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sivakrishna1993/32/25424_2.png) [@Sivakrishna1993](https://developer.sailpoint.com/discuss/u/Sivakrishna1993)\ **Post date:** [May 1, 2025, 5:37pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/14 "2025-05-01T17:37:02Z")
Check your workflow configuration carefully. It is mentioned invalid char A ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [June 30, 2025, 5:37pm UTC](https://developer.sailpoint.com/discuss/t/workflow-for-an-access-request-is-submitted/123055/15 "2025-06-30T17:37:37Z")
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