# Work Items for inactive user are automatically forwarded to supervisor?

**URL:** <https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375>\
**Category:** IIQ Discussion and Questions\
**Tags:** identityiq, work-items\
**Created:** [June 3, 2026, 4:39am UTC](https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375 "2026-06-03T04:39:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![shijingg](https://avatars.discourse-cdn.com/v4/letter/s/e9c0ed/32.png) [@shijingg](https://developer.sailpoint.com/discuss/u/shijingg)\
**Post date:** [June 3, 2026, 4:39am UTC](https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375/1 "2026-06-03T04:39:50Z")

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## Which IIQ version are you inquiring about?

8.5

## Share all details about your problem, including any error messages you may have received.

Hi all,

Would like to understand for existing work items which an inactive user has before leaving the organisation will they be automatically forwarded?

Is there any documentation on this?

Any help is appreciated!

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**Author:** ![sukarande](https://avatars.discourse-cdn.com/v4/letter/s/8edcca/32.png) [@sukarande](https://developer.sailpoint.com/discuss/u/sukarande)\
**Post date:** [June 3, 2026, 4:41am UTC](https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375/2 "2026-06-03T04:41:30Z")

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@shijingg

Please once check

> **[Configuring Work Item Behavior - SailPoint IdentityIQ](https://documentation.sailpoint.com/identityiq/help/work_items/config_work_item.html)**
>
> SailPoint IdentityIQ Documentation

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<div class="post-metadata">

**Author:** ![pradeep1602](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pradeep1602/32/30858_2.png) [@pradeep1602](https://developer.sailpoint.com/discuss/u/pradeep1602)\
**Post date:** [June 3, 2026, 5:11am UTC](https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375/3 "2026-06-03T05:11:40Z")

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If won’t happen automatically for existing work items. You need to write some code/configuration for the same.

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**Author:** ![mandarsane](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mandarsane/32/35650_2.png) [@mandarsane](https://developer.sailpoint.com/discuss/u/mandarsane)\
**Post date:** [June 3, 2026, 5:18am UTC](https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375/4 "2026-06-03T05:18:29Z")

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As per documentation, work items assigned to Inactive user should be automatically forwarded to Manager

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**Author:** ![Chathuryas](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@Chathuryas](https://developer.sailpoint.com/discuss/u/Chathuryas)\
**Post date:** [June 3, 2026, 5:42am UTC](https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375/5 "2026-06-03T05:42:43Z")

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> [@shijingg](#):
>
> Would like to understand for existing work items which an inactive user has before leaving the organisation will they be automatically forwarded?
> 
> Is there any documentation on this?
> 
> Any help is app

Hi @shijingg ,

The work items of an inactive user are automatically forwarded to the inactive user’s manager.

To modify this OOTB behaviour you can configure a rule.To configure a rule for forwarding work items to another user other than inactive user’s manager.

Go to **Global Settings → IdentityIQ Configuration → WorkItems → Work Item Rules**

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/7/e/7e0f94b4738ee25d4c5df95918cdf88f05de5039.png)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 2, 2026, 5:43am UTC](https://developer.sailpoint.com/discuss/t/work-items-for-inactive-user-are-automatically-forwarded-to-supervisor/211375/6 "2026-08-02T05:43:36Z")

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