# Why I am getting 404 error? **URL:** \ **Category:** IIQ Discussion and Questions\ **Tags:** identityiq\ **Created:** [September 14, 2025, 4:47pm UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532 "2025-09-14T16:47:56Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sandy\_2025](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@sandy\_2025](https://developer.sailpoint.com/discuss/u/sandy_2025)\ **Post date:** [September 14, 2025, 4:47pm UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/1 "2025-09-14T16:47:56Z")
## Which IIQ version are you inquiring about? _[identityiq-8.4_] ## Please share any images or screenshots, if relevant. ![IIQ error2](https://global.discourse-cdn.com/sailpoint/original/3X/2/1/217e81d6aa0eadb2c018088941f26c3a6a28236d.png) ## Please share any other relevant files that may be required (for example, logs). [catalina.2025-09-14.log](https://developer.sailpoint.com/discuss/uploads/short-url/iMhx71LuqEhqEUKjZLlaNuhILuQ.log) (115.7 KB) [localhost.2025-09-14.log](https://developer.sailpoint.com/discuss/uploads/short-url/j33T9oy1geVdrilbrQK9SLu05SO.log) (5.6 KB) Share all details about your problem, including any error messages you may have received. only getting error like The requested resource [/identityiq] is not available Note: I am new to this space and am configuring it for the first time ---
**Author:** ![vinnysail](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/vinnysail/32/17001_2.png) [@vinnysail](https://developer.sailpoint.com/discuss/u/vinnysail)\ **Post date:** [September 14, 2025, 7:02pm UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/2 "2025-09-14T19:02:31Z")
Hi @sandy_2025 , have you recently upgraded the tomcat version ? can you downgrade to tomcat 9 version and see if it helps. refer the release notes for 8.4 - [8.4 IdentityIQ Release Notes - Compass](https://community.sailpoint.com/t5/IdentityIQ-Product-Guides/8-4-IdentityIQ-Release-Notes/ta-p/240947) check for supported platforms section to know more details. ---
**Author:** ![ganesh-atikes](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ganesh-atikes/32/30093_2.png) [@ganesh-atikes](https://developer.sailpoint.com/discuss/u/ganesh-atikes)\ **Post date:** [September 15, 2025, 2:47pm UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/3 "2025-09-15T14:47:49Z")
Hi Sandeep, Definitely I agree with Vindo. Based on the logs, it appears that the IIQ application is running on Tomcat 10.x. However, IIQ 8.4 is only supported on Tomcat 9.x, so you should use Tomcat 9.x instead. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/7/2/72614c62aa8c76909cbd57cb1884b49669292d90.png) ---
**Author:** ![sandy\_2025](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@sandy\_2025](https://developer.sailpoint.com/discuss/u/sandy_2025)\ **Post date:** [September 16, 2025, 3:51am UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/4 "2025-09-16T03:51:05Z")
yes, I will try with tomcat 9. Thanks! ---
**Author:** ![sandy\_2025](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@sandy\_2025](https://developer.sailpoint.com/discuss/u/sandy_2025)\ **Post date:** [September 16, 2025, 3:55am UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/5 "2025-09-16T03:55:11Z")
I just reviewed the release notes. Should I use JDK 17? ![image](https://global.discourse-cdn.com/sailpoint/optimized/3X/f/c/fc1e85c5920273713e736b41db35d0f4381ae3dc_2_690x68.png) Currently using JDK 24 ---
**Author:** ![ganesh-atikes](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ganesh-atikes/32/30093_2.png) [@ganesh-atikes](https://developer.sailpoint.com/discuss/u/ganesh-atikes)\ **Post date:** [September 16, 2025, 4:06am UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/6 "2025-09-16T04:06:53Z")
yes, you need to use JDK 17. we have to follow based on the release notes (supported platforms) -Ganesh ---
**Author:** ![vinnysail](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/vinnysail/32/17001_2.png) [@vinnysail](https://developer.sailpoint.com/discuss/u/vinnysail)\ **Post date:** [September 17, 2025, 1:41pm UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/7 "2025-09-17T13:41:42Z")
Hi @sandy_2025 Whatever is in the supported platforms you have to use that. Please check the release notes. ---
**Author:** ![sandy\_2025](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@sandy\_2025](https://developer.sailpoint.com/discuss/u/sandy_2025)\ **Post date:** [September 17, 2025, 5:11pm UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/8 "2025-09-17T17:11:05Z")
finally I did it with - **Java Platform** ```auto openjdk-11.0.17 ``` - **Database** ```auto MySQL 8.0 ``` - **Application server** ```auto Apache Tomcat 9.0 ``` ![image](https://global.discourse-cdn.com/sailpoint/original/3X/b/6/b6ad8dc1f4d2f1fb1e382ba9d5df586ce082128b.png) Thanks @ganesh-atikes @vinnysail for your inputs! ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [November 16, 2025, 5:11pm UTC](https://developer.sailpoint.com/discuss/t/why-i-am-getting-404-error/179532/9 "2025-11-16T17:11:17Z")
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