# Webservice connector retry question

**URL:** <https://developer.sailpoint.com/discuss/t/webservice-connector-retry-question/186596>\
**Category:** SHF Discussion and Questions\
**Tags:** webservice-connector, sailpoint-identity-security, aggregation, provisioning\
**Created:** [October 28, 2025, 3:20pm UTC](https://developer.sailpoint.com/discuss/t/webservice-connector-retry-question/186596 "2025-10-28T15:20:12Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![J\_Hauser](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@J\_Hauser](https://developer.sailpoint.com/discuss/u/J_Hauser)\
**Post date:** [October 28, 2025, 3:40pm UTC](https://developer.sailpoint.com/discuss/t/webservice-connector-retry-question/186596/2 "2025-10-28T15:40:59Z")

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Hi @jsr749,  
We had the same case and were advised that it does not have to be an exact match, but that a substring should be sufficient.

[Retry Configurations](https://documentation.sailpoint.com/connectors/webservices/help/integrating_webservices/retry_configurations.html#:~:text=Error%20messages%20containing%20very%20specific%20information%20about%20date/time%2C%20sequence%20ID%20and%20so%20on%20must%20be%20avoided.%20Error%20codes%20or%20error%20message%20substrings%20would%20be%20good%20candidates%20for%20inclusion).

We did not end up going with the retryable errors for other reasons, but substrings of the error messages are the recommended input for this.

Though these are technically not required, we were also advised that if you set the Retryable Errors, you should also set the below attributes (with example values, adjust as you need). RetryWaitTime is wait in minutes.

```
"maxRetryCount": 10,
"retryWaitTime": 90,

```

This article helped us a lot when we dove into it:

[How to Configure Retries for Connector Aggregations and Provisioning Actions - Identity Security Cloud (ISC) / ISC Community Knowledge Base - SailPoint Developer Community](https://developer.sailpoint.com/discuss/t/how-to-configure-retries-for-connector-aggregations-and-provisioning-actions/63485)

Good luck!

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