# WEB Service Response mapping issue **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** webservice-connector, apis, entitlements, sailpoint-identity-security, aggregation\ **Created:** [October 9, 2025, 2:29pm UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980 "2025-10-09T14:29:49Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Abhi2451](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@Abhi2451](https://developer.sailpoint.com/discuss/u/Abhi2451)\ **Post date:** [October 9, 2025, 2:29pm UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980/1 "2025-10-09T14:29:50Z")
I am Working an Web Service based connector In ISC and facing an issue that getting an blank value when i am giving the root path as //Roles/Role and in response mapping providing the attribute , not getting the expected response , please help me get the attribute value mapped ![image](https://global.discourse-cdn.com/sailpoint/original/3X/2/7/27a45a9d14f0a4b384e809e1c67b69e7939b8922.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/a/8/a8da8790b471f2cad84efd35c46a8adf526f5bf9.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/c/e/ce6ec1df7dd0eb0bd1e0a5822455c5d98cd32d66.png) ---
**Author:** ![pkMishra](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pkmishra/32/30342_2.png) [@pkMishra](https://developer.sailpoint.com/discuss/u/pkMishra)\ **Post date:** [October 9, 2025, 3:04pm UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980/2 "2025-10-09T15:04:24Z")
Hi @Abhi2451 , Please try to keep root path as : /Roles/Role and keep schema attribute configuration accordingly. ---
**Author:** ![gmilunich](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gmilunich/32/8431_2.png) [@gmilunich](https://developer.sailpoint.com/discuss/u/gmilunich)\ **Post date:** [October 9, 2025, 3:44pm UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980/3 "2025-10-09T15:44:35Z")
Is this a SaaS or VA based WebService Connector? I see that you have set it up as the documentation states for the VA-based one. If you find the suggestion from the user above works, then please comment here so we can request that the documentation is updated. My suggestion would be to remove the leading / from all of your Attribute Paths, as this is not used in the documentation examples and test that. ---
**Author:** ![Abhi2451](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@Abhi2451](https://developer.sailpoint.com/discuss/u/Abhi2451)\ **Post date:** [October 17, 2025, 9:43am UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980/4 "2025-10-17T09:43:02Z")
Hi Geoff, I am tried the /Roles.Role also tried removing the / from all attributes but still not able to aggregate , i am wondering if this is because of pagination issue as the response have 6680 lines of data ---
**Author:** ![Abhi2451](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@Abhi2451](https://developer.sailpoint.com/discuss/u/Abhi2451)\ **Post date:** [October 17, 2025, 9:43am UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980/5 "2025-10-17T09:43:46Z")
Hi Prashant I have tried this but no luck yet ---
**Author:** ![gmilunich](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gmilunich/32/8431_2.png) [@gmilunich](https://developer.sailpoint.com/discuss/u/gmilunich)\ **Post date:** [October 17, 2025, 1:07pm UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980/6 "2025-10-17T13:07:12Z")
You mention the Pagination issue, are you having an issue with that? Or are you suggesting that since you are not currently using pagination, that it might be too many lines? It should not care about the number of lines, and if your endpoint supports pagination, even if you don’t have it configured, the first call should still return a set of valid values. When I am working with the WebService connector, I tend to start from the basics, then add on. So in your example, I would start with just the RoleName and RoleId until I got the syntax figured out and the data pulled in. I’ll also do this if I get stuck at a point like you are. Sometimes one of the other values is causing an issue, which is keeping it from aggregating. Based on your screenshot, I would remove SecuredAssets first, then try it with the non-multi-valued attributes only. Also, one other question, in your initial post you mention that you are not getting the expected response, but you never mention what it was that you WERE getting nor what you expected to get. Those may be helpful here. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [December 16, 2025, 1:07pm UTC](https://developer.sailpoint.com/discuss/t/web-service-response-mapping-issue/184980/7 "2025-12-16T13:07:47Z")
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