# Velocity variables **URL:** \ **Category:** SHF Discussion and Questions\ **Created:** [November 4, 2021, 2:31pm UTC](https://developer.sailpoint.com/discuss/t/velocity-variables/1970 "2021-11-04T14:31:09Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![M\_rtenH](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/m_rtenh/32/429_2.png) [@M\_rtenH](https://developer.sailpoint.com/discuss/u/M_rtenH)\ **Post date:** [November 4, 2021, 2:31pm UTC](https://developer.sailpoint.com/discuss/t/velocity-variables/1970/1 "2021-11-04T14:31:09Z")
Hi experts, I’m setting up a Jira SDIM for manual provisioning tasks. We need to have some additional information visible on the tickets to make sure the tickets being actioned in Jira are valid. I’ve had a look at [Working with Velocity Template Language in ITSM Ticketing - Compass](https://community.sailpoint.com/t5/IdentityNow-Wiki/Working-with-Velocity-Template-Language-in-ITSM-Ticketing/ta-p/191157) which has been somewhat helpful, but are there any global variables, such as the ones used in email templates, accessible during the Jira ticket creation? More specifically, I’m interested in information such as: Requester comments Reviewer name (review timestamp would be a plus) Reviewer comments, if applicable Remove date, if applicable From what I can see now, it seems like only the variables pertaining to the specific operation(i.e create account) are available? ---
**Author:** ![anon81129079](https://avatars.discourse-cdn.com/v4/letter/a/ad7895/32.png) [@anon81129079](https://developer.sailpoint.com/discuss/u/anon81129079)\ **Post date:** [November 18, 2021, 6:38pm UTC](https://developer.sailpoint.com/discuss/t/velocity-variables/1970/2 "2021-11-18T18:38:02Z")
Hi Marten, The way I am understanding your question, you are looking to customize fields and potentially bring in /show additional information. I am including a link to a document that may help with this. [https://documentation.sailpoint.com/connectors/servicenow/service\_desk/help/integrating\_servicenow\_sdim/customizing.html](https://documentation.sailpoint.com/connectors/servicenow/service_desk/help/integrating_servicenow_sdim/customizing.html) Thanks, Jason ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [July 19, 2023, 2:22pm UTC](https://developer.sailpoint.com/discuss/t/velocity-variables/1970/3 "2023-07-19T14:22:14Z")