# "User does not have access.","status":"401"

**URL:** <https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031>\
**Category:** IIQ Discussion and Questions\
**Tags:** webservice-connector, provisioning, identityiq\
**Created:** [September 26, 2024, 4:15pm UTC](https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031 "2024-09-26T16:15:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![j1241](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@j1241](https://developer.sailpoint.com/discuss/u/j1241)\
**Post date:** [September 26, 2024, 4:15pm UTC](https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031/1 "2024-09-26T16:15:07Z")

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Hello Team,  
I have created a workflow in SailPoint that will be called from ServiceNow. But the request are not coming from ServiceNow and getting this error :

{“schemas”:[“urn:ietf:params:scim:api:messages:2.0:Error”],“detail”:“User does not have access.”,“status”:“401”}

Can anyone help me why this error?

Thank you

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**Author:** ![enistriminsait](https://avatars.discourse-cdn.com/v4/letter/e/58f4c7/32.png) [@enistriminsait](https://developer.sailpoint.com/discuss/u/enistriminsait)\
**Post date:** [September 26, 2024, 5:26pm UTC](https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031/2 "2024-09-26T17:26:58Z")

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Hi @j1241,

the user that use for launch the WF have the permisions?

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**Author:** ![j1241](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@j1241](https://developer.sailpoint.com/discuss/u/j1241)\
**Post date:** [September 26, 2024, 5:42pm UTC](https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031/3 "2024-09-26T17:42:03Z")

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Hello @enistriminsait Yes, the thing is same user is able to call the workflow in Dev but when it comes to Prod its throwing error.

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**Author:** ![enistriminsait](https://avatars.discourse-cdn.com/v4/letter/e/58f4c7/32.png) [@enistriminsait](https://developer.sailpoint.com/discuss/u/enistriminsait)\
**Post date:** [September 26, 2024, 5:56pm UTC](https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031/4 "2024-09-26T17:56:04Z")

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ok, is a good news. Now you must to find the diffeference between the user configuration in dev and pro.

Maybe you a have a difference in a role or in a capability

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**Author:** ![j1241](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@j1241](https://developer.sailpoint.com/discuss/u/j1241)\
**Post date:** [September 26, 2024, 7:16pm UTC](https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031/5 "2024-09-26T19:16:56Z")

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Hello @enistriminsait Found the issue the EndPOint used was wrong. The correction of EndPoint worked.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [November 25, 2024, 7:17pm UTC](https://developer.sailpoint.com/discuss/t/user-does-not-have-access-status-401/83031/6 "2024-11-25T19:17:06Z")

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Closed on November 25, 2024, 7:17pm UTC

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