# User Account sunsetting after re-enabling the account

**URL:** <https://developer.sailpoint.com/discuss/t/user-account-sunsetting-after-re-enabling-the-account/98352>\
**Category:** IIQ Discussion and Questions\
**Tags:** workflows, rules, identityiq, provisioning\
**Created:** [January 23, 2025, 1:55pm UTC](https://developer.sailpoint.com/discuss/t/user-account-sunsetting-after-re-enabling-the-account/98352 "2025-01-23T13:55:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![derrickthomasvdot](https://avatars.discourse-cdn.com/v4/letter/d/d78d45/32.png) [@derrickthomasvdot](https://developer.sailpoint.com/discuss/u/derrickthomasvdot)\
**Post date:** [January 23, 2025, 1:55pm UTC](https://developer.sailpoint.com/discuss/t/user-account-sunsetting-after-re-enabling-the-account/98352/1 "2025-01-23T13:55:48Z")

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## Which IIQ version are you inquiring about?

IIQ 8.3

## Please share any images or screenshots, if relevant.

![image](https://global.discourse-cdn.com/sailpoint/original/3X/8/8/88a10c47c08ade6db53007b961e4bbd6c276fd10.png)  
 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/0/c/0cd93be3f355eb5b015af50716bb6570d4d8087b.png)

## Please share any other relevant files that may be required (for example, logs).

## Share all details about your problem, including any error messages you may have received.

Our version of SailPoint in our testing environment utilizes a custom form to re-enable a user if that user is disabled due to their password expiring. But, when the form is completed and goes the the approval process, the birthright into the domain is not given completely. When I go in to see why using the debug under the request object field, there is a temporary error given which I am attaching now. Furthermore, we have a task that runs every hour to check to see if any users account and access need to be sunset. This task and rule always disables the account again. Please see attached screenshots for more information. I am also going to share the 2 workflows used. Let me know if you can help me resolved this issue.

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**Author:** ![Arpitha1](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/arpitha1/32/20512_2.png) [@Arpitha1](https://developer.sailpoint.com/discuss/u/Arpitha1)\
**Post date:** [January 23, 2025, 3:27pm UTC](https://developer.sailpoint.com/discuss/t/user-account-sunsetting-after-re-enabling-the-account/98352/2 "2025-01-23T15:27:41Z")

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Where is the error message ?

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [March 24, 2025, 3:27pm UTC](https://developer.sailpoint.com/discuss/t/user-account-sunsetting-after-re-enabling-the-account/98352/3 "2025-03-24T15:27:54Z")

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