# Update subtask in RITM/INC ticket using Manage ServiceNow ticket in workflow

**URL:** <https://developer.sailpoint.com/discuss/t/update-subtask-in-ritm-inc-ticket-using-manage-servicenow-ticket-in-workflow/84499>\
**Category:** SHF Discussion and Questions\
**Tags:** workflows, servicenow, sailpoint-identity-security\
**Created:** [October 9, 2024, 5:23pm UTC](https://developer.sailpoint.com/discuss/t/update-subtask-in-ritm-inc-ticket-using-manage-servicenow-ticket-in-workflow/84499 "2024-10-09T17:23:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sganesan](https://avatars.discourse-cdn.com/v4/letter/s/8edcca/32.png) [@sganesan](https://developer.sailpoint.com/discuss/u/sganesan)\
**Post date:** [October 9, 2024, 5:23pm UTC](https://developer.sailpoint.com/discuss/t/update-subtask-in-ritm-inc-ticket-using-manage-servicenow-ticket-in-workflow/84499/1 "2024-10-09T17:23:22Z")

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Hello,

We have integrated ServiceNow using servicenow connector, and developed custom workflow to update ticket using Manage ServiceNow ticket.  
Based on workflow processing, we need to update specific task status which will be created under RITM ticket, is there way/approach to update those sub tasks which are created under RITM ticket in serviceNow?

please provide some insights, will be helpful…!

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**Author:** ![vkashat](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/vkashat/32/9721_2.png) [@vkashat](https://developer.sailpoint.com/discuss/u/vkashat)\
**Post date:** [October 9, 2024, 7:12pm UTC](https://developer.sailpoint.com/discuss/t/update-subtask-in-ritm-inc-ticket-using-manage-servicenow-ticket-in-workflow/84499/2 "2024-10-09T19:12:50Z")

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Hi @sganesan !

This might be something you need to use a HTTP Request step in your workflow to accomplish, assuming you can create an API call that can accomplish this in ServiceNow.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [December 8, 2024, 7:13pm UTC](https://developer.sailpoint.com/discuss/t/update-subtask-in-ritm-inc-ticket-using-manage-servicenow-ticket-in-workflow/84499/3 "2024-12-08T19:13:03Z")

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Closed on December 8, 2024, 7:13pm UTC

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