# Unable to Add access using Manage access Action in Workflow

**URL:** <https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837>\
**Category:** SHF Discussion and Questions\
**Tags:** access-requests, workflows, rules, transforms, saas-connector, roles, entitlements, provisioning, connectors, sailpoint-identity-security\
**Created:** [February 16, 2024, 3:57pm UTC](https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837 "2024-02-16T15:57:59Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![dboukercha](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dboukercha](https://developer.sailpoint.com/discuss/u/dboukercha)\
**Post date:** [February 16, 2024, 3:58pm UTC](https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837/1 "2024-02-16T15:58:00Z")

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Hi Guys ,

I am trying to provision a Role to a user in Sailpoint .

 ![workflow](https://global.discourse-cdn.com/sailpoint/original/2X/d/d33abd92c5838e0b7c7658e5c8016251f60b9568.png)

At the get access Action button I am getting this response

 ![get access output](https://global.discourse-cdn.com/sailpoint/original/2X/6/64ca90ca85fe02f65392bd5a82ae43191979829e.png)

but when I am trying to assign the same role to user . it is throwing this error.

 ![No Roles found](https://global.discourse-cdn.com/sailpoint/original/2X/f/f364306e28181d2f9b8b705f32589308cec63d8c.png)

Here is the configuration for Manage access

 ![Manage access configuration](https://global.discourse-cdn.com/sailpoint/original/2X/2/27aff73c7176d09a2223178a2c467ec6f5b59b8d.png)

and this is happening for every Role id

Best Regards  
Dalia

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**Author:** ![adunker](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/adunker/32/2664_2.png) [@adunker](https://developer.sailpoint.com/discuss/u/adunker)\
**Post date:** [February 16, 2024, 4:14pm UTC](https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837/2 "2024-02-16T16:14:01Z")

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Can you share the configuration of your Get Access call?

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**Author:** ![baoussounda](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/baoussounda/32/13095_2.png) [@baoussounda](https://developer.sailpoint.com/discuss/u/baoussounda)\
**Post date:** [February 17, 2024, 9:06am UTC](https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837/3 "2024-02-17T09:06:56Z")

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Is your roles are requestable ?

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**Author:** ![dboukercha](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dboukercha](https://developer.sailpoint.com/discuss/u/dboukercha)\
**Post date:** [February 17, 2024, 10:03pm UTC](https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837/4 "2024-02-17T22:03:19Z")

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Thanks @Alex , it is working now , Actually the role was not enabled

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**Author:** ![dboukercha](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dboukercha](https://developer.sailpoint.com/discuss/u/dboukercha)\
**Post date:** [February 17, 2024, 10:03pm UTC](https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837/5 "2024-02-17T22:03:39Z")

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The role was requestable but not enabled , it is working now

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [April 17, 2024, 10:04pm UTC](https://developer.sailpoint.com/discuss/t/unable-to-add-access-using-manage-access-action-in-workflow/30837/6 "2024-04-17T22:04:02Z")

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Closed on April 17, 2024, 10:04pm UTC

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