I was able to get in touch with UKG’s API team and received the below response. Is there any plan on SailPoint’s side to update (or at least release a v2) of the connector?
Apparently it is still referencing one of their older APIs, which is the problem.
This API generates a table that can be queried, and the limit is how often that table gets updated. So you can query however often you want, but that data won’t be updated until 3 hours after the last generation. 10 years ago, when this API was created, the concern was that if this API was allowed to constantly regenerate that table, it would affect system performance.
Other APIs more recent (better hardware in our datacenters), or just query data directly from the database, so rapid querying does not affect performance.