# Troubleshooting

**URL:** <https://developer.sailpoint.com/discuss/t/troubleshooting/59908>\
**Category:** Connectivity Documentation Feedback\
**Tags:** servicenow-con-docs, va-con-docs\
**Created:** [June 1, 2024, 9:21pm UTC](https://developer.sailpoint.com/discuss/t/troubleshooting/59908 "2024-06-01T21:21:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DocsTeam](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@DocsTeam](https://developer.sailpoint.com/discuss/u/DocsTeam)\
**Post date:** [June 1, 2024, 9:21pm UTC](https://developer.sailpoint.com/discuss/t/troubleshooting/59908/1 "2024-06-01T21:21:38Z")

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Ticket creation fails because Access Request comments contains special characters. The system produces the following error message:

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This is the companion discussion topic for the documentation at [https://documentation.sailpoint.com/connectors/servicenow/sdim/help/integrating\_servicenow\_sdim/troubleshooting.html](https://documentation.sailpoint.com/connectors/servicenow/sdim/help/integrating_servicenow_sdim/troubleshooting.html)

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**Author:** ![joshb488](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/joshb488/32/11416_2.png) [@joshb488](https://developer.sailpoint.com/discuss/u/joshb488)\
**Post date:** [August 7, 2024, 12:54pm UTC](https://developer.sailpoint.com/discuss/t/troubleshooting/59908/2 "2024-08-07T12:54:14Z")

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A post was split to a new topic: [ServiceNow Service Desk - Create new accounts in the source with only SailPoint tasks?](https://developer.sailpoint.com/discuss/t/servicenow-service-desk-create-new-accounts-in-the-source-with-only-sailpoint-tasks/75697)