# Trigger snapshots getting added in identity cube during reinstate

**URL:** <https://developer.sailpoint.com/discuss/t/trigger-snapshots-getting-added-in-identity-cube-during-reinstate/217064>\
**Category:** IIQ Discussion and Questions\
**Tags:** event-triggers, identityiq\
**Created:** [July 22, 2026, 2:33pm UTC](https://developer.sailpoint.com/discuss/t/trigger-snapshots-getting-added-in-identity-cube-during-reinstate/217064 "2026-07-22T14:33:05Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![DivyaSubha](https://avatars.discourse-cdn.com/v4/letter/d/2acd7d/32.png) [@DivyaSubha](https://developer.sailpoint.com/discuss/u/DivyaSubha)\
**Post date:** [July 22, 2026, 2:33pm UTC](https://developer.sailpoint.com/discuss/t/trigger-snapshots-getting-added-in-identity-cube-during-reinstate/217064/1 "2026-07-22T14:33:05Z")

</div>

Hi Team

After reinstating any user in SailPoint, we could see triggerSnapshot exist in the identity.

We expect that the triggerSnapshot should be removed after the event is processed successfully.

Have anyone faced this issue? Any inputs on what setting/configurations to be checked for the removal of trigger snapshot would be helpful.

Thanks

Divya M

---

<div class="post-metadata">

**Author:** ![punna0001](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/punna0001/32/42011_2.png) [@punna0001](https://developer.sailpoint.com/discuss/u/punna0001)\
**Post date:** [July 23, 2026, 9:26am UTC](https://developer.sailpoint.com/discuss/t/trigger-snapshots-getting-added-in-identity-cube-during-reinstate/217064/2 "2026-07-23T09:26:23Z")

</div>

Hello Divya. First, confirm whether the identity refresh task has **Process Events** enabled (`processTriggers=true`). Without that, the lifecycle event may not be processed and the snapshot can remain on the identity.

If it is already enabled, check the refresh and workflow logs for errors. Also check whether the triggered workflow saves or commits an identity object while the event is still being processed, or changes an attribute involved in the trigger, as that could retain or recreate `triggerSnapshots`.

Could you share the lifecycle event configuration and identity refresh task settings?

---

<div class="post-metadata">

**Author:** ![Puja\_IAM](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/puja_iam/32/38993_2.png) [@Puja\_IAM](https://developer.sailpoint.com/discuss/u/Puja_IAM)\
**Post date:** [July 25, 2026, 10:30am UTC](https://developer.sailpoint.com/discuss/t/trigger-snapshots-getting-added-in-identity-cube-during-reinstate/217064/3 "2026-07-25T10:30:59Z")

</div>

@DivyaSubha I haven’t run into this personally, but as far as I know, the `triggerSnapshot` attribute is typically used internally by ISC to process lifecycle events. Once the event completes successfully, it should normally be cleared automatically.

If it’s still present after the reinstatement has finished, I’d start by checking whether the lifecycle event or associated workflow completed successfully. It’s also worth reviewing the workflow execution logs for any errors or pending steps that might have prevented the cleanup.

If everything appears to have completed successfully and the `triggerSnapshot` is still not being removed, it could be worth opening a SailPoint Support case, as this may indicate an issue with the event processing rather than a configuration problem.

---

<div class="post-metadata">

**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\
**Post date:** [July 29, 2026, 1:20pm UTC](https://developer.sailpoint.com/discuss/t/trigger-snapshots-getting-added-in-identity-cube-during-reinstate/217064/4 "2026-07-29T13:20:10Z")

</div>

@DivyaSubha Similar Issue: [TriggerSnapshots not cleared after identity refresh causing repeated trigger execution - IdentityIQ (IIQ) / IIQ Discussion and Questions - SailPoint Developer Community](https://developer.sailpoint.com/discuss/t/triggersnapshots-not-cleared-after-identity-refresh-causing-repeated-trigger-execution/216988)

As per the post, it got resolved after removing Synchronize Attribute option.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [September 27, 2026, 1:20pm UTC](https://developer.sailpoint.com/discuss/t/trigger-snapshots-getting-added-in-identity-cube-during-reinstate/217064/5 "2026-09-27T13:20:36Z")

</div>

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.