# Timeout for the Active Directory Source Test Connection **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** identity-security-cloud, provisioning, connectors\ **Created:** [August 30, 2024, 11:00am UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849 "2024-08-30T11:00:46Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![MeKhalbi](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@MeKhalbi](https://developer.sailpoint.com/discuss/u/MeKhalbi)\ **Post date:** [August 30, 2024, 11:00am UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849/1 "2024-08-30T11:00:46Z")
Hi team, I am facing an issue with my Active Directory source. I have configured the source with IQService enabled and **it’s been working properly** since then. But lately, the test connection is timing out and hence failing. Here are all the necessary details I can think of : - We have a loadbalancer architecture for the IQService, I made sure the cert was created with all the required details. - Even though the test connection is failing but the aggregation is successful. - The test connection works fine when I remove the IQService configuration. - I tried increasing the timeout but it didn’t work. - By checking the netstat command output, I could see a lot of “Close\_Wait” connections - I have a SailPoint Support ticket open and they provided a special IQService version to install that should resolve the “Close\_wait” connections but that didn’t resolve the issue either. - By enabling debug logs on the IQService and running multiple test connection, I was able to see that the IQService is successfully connecting to the AD DC servers. Below screenshots for the errors: - Test Connection error : ![image](https://global.discourse-cdn.com/sailpoint/original/2X/e/eade0847eca132ad1dfcc975af5f07df9f747068.png) - IQService logs error ![image](https://global.discourse-cdn.com/sailpoint/original/2X/5/5ba3a6fbf67399e1d69f9fe5a7d1388922020778.jpeg) ---
**Author:** ![IAMpdu](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iampdu/32/2671_2.png) [@IAMpdu](https://developer.sailpoint.com/discuss/u/IAMpdu)\ **Post date:** [August 30, 2024, 5:40pm UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849/2 "2024-08-30T17:40:20Z")
Hello @MeKhalbi , Are you using IP address as IQService server configuration? Thanks !! ---
**Author:** ![MeKhalbi](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@MeKhalbi](https://developer.sailpoint.com/discuss/u/MeKhalbi)\ **Post date:** [September 2, 2024, 7:57am UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849/3 "2024-09-02T07:57:01Z")
Hi @IAMpdu I am using the loadbalancer domain name on the IQService config ---
**Author:** ![shaileeM](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/shaileem/32/15314_2.png) [@shaileeM](https://developer.sailpoint.com/discuss/u/shaileeM)\ **Post date:** [September 2, 2024, 12:42pm UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849/4 "2024-09-02T12:42:27Z")
Hi @MeKhalbi , Were there any recent changes to TLS settings on AD DC? You can verify that both IQ service AD DC are using the same TLS version. ---
**Author:** ![IAMpdu](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iampdu/32/2671_2.png) [@IAMpdu](https://developer.sailpoint.com/discuss/u/IAMpdu)\ **Post date:** [September 2, 2024, 1:25pm UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849/5 "2024-09-02T13:25:43Z")
Is it possible for you remove one IQService form LB and test it? so that you will get confirmation that from which IQService instance it is failing. ---
**Author:** ![MeKhalbi](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@MeKhalbi](https://developer.sailpoint.com/discuss/u/MeKhalbi)\ **Post date:** [September 8, 2024, 6:34pm UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849/6 "2024-09-08T18:34:01Z")
Thanks @shaileeM and @IAMpdu for your inputs. This issue was a known for SailPoint support and it’s common with customers using a Loadbalancer for the IQService. This was fixed by configuring a new IQService version provided by the support team that resolve the timeout and close\_wait issue. SailPoint support mentioned they will include this fix in the upcoming IQService version. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [November 7, 2024, 6:34pm UTC](https://developer.sailpoint.com/discuss/t/timeout-for-the-active-directory-source-test-connection/78849/7 "2024-11-07T18:34:32Z")
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