# Timeout Errors and Settings

**URL:** <https://developer.sailpoint.com/discuss/t/timeout-errors-and-settings/60007>\
**Category:** Connectivity Documentation Feedback\
**Tags:** iiq-con-docs\
**Created:** [June 2, 2024, 1:50am UTC](https://developer.sailpoint.com/discuss/t/timeout-errors-and-settings/60007 "2024-06-02T01:50:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DocsTeam](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@DocsTeam](https://developer.sailpoint.com/discuss/u/DocsTeam)\
**Post date:** [June 2, 2024, 1:50am UTC](https://developer.sailpoint.com/discuss/t/timeout-errors-and-settings/60007/1 "2024-06-02T01:50:41Z")

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Timeout errors may occur when SailPoint is waiting for a response from the Virtual Appliance (VA). These errors are applicable to all connectors and tend to occur during the setup of sources or when sources are down. This document is designed to give specific information that can be used to resolve these errors.

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This is the companion discussion topic for the documentation at [https://documentation.sailpoint.com/connectors/iqservice/help/common/identitynow\_topics/timeout\_errors.html](https://documentation.sailpoint.com/connectors/iqservice/help/common/identitynow_topics/timeout_errors.html)

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**Author:** ![Mike\_Trachta](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mike_trachta/32/4087_2.png) [@Mike\_Trachta](https://developer.sailpoint.com/discuss/u/Mike_Trachta)\
**Post date:** [September 25, 2024, 3:29pm UTC](https://developer.sailpoint.com/discuss/t/timeout-errors-and-settings/60007/2 "2024-09-25T15:29:08Z")

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Can SailPoint please add documentation for the `IQServiceResponseTimeout` setting as well? More context can be found here: [IQ Service Timeout Issue - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community](https://developer.sailpoint.com/discuss/t/iq-service-timeout-issue/79501)

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**Author:** ![vaishali\_thakur](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/vaishali_thakur/32/15864_2.png) [@vaishali\_thakur](https://developer.sailpoint.com/discuss/u/vaishali_thakur)\
**Post date:** [September 27, 2024, 5:39am UTC](https://developer.sailpoint.com/discuss/t/timeout-errors-and-settings/60007/5 "2024-09-27T05:39:32Z")

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Hey Mike! Thank you for your input. We’ve created a Jira issue to track the effort, and we’ll update the comment thread when it’s been addressed: CONDOCS-4696.

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**Author:** ![Sayalisaw](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@Sayalisaw](https://developer.sailpoint.com/discuss/u/Sayalisaw)\
**Post date:** [March 27, 2026, 9:42am UTC](https://developer.sailpoint.com/discuss/t/timeout-errors-and-settings/60007/6 "2026-03-27T09:42:29Z")

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Hi @Mike Trachta,At the time of fixing this issue Team has decided to not to document this entry. That is the reason it is absent in documentation.  
This is for internal use only.  
In case of below error:

_Timed out waiting for a response from IQService after [90] seconds. Request outcome is unknown.Configure IQServiceResponseTimeout or provisioningTimeout in the source to increase the timeout. Read timed out_

Check the application debug page or source config if _IQServiceResponseTimeout_ is configured. If yes then tweak its value.  
If the entry is not configured then there is no connection timeout limit between VA and IQService.