# Timeout Error When Connecting SailPointNow to Active Directory **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** identity-security-cloud\ **Created:** [August 29, 2024, 9:32am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741 "2024-08-29T09:32:21Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![rohitmisal45](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rohitmisal45/32/34069_2.png) [@rohitmisal45](https://developer.sailpoint.com/discuss/u/rohitmisal45)\ **Post date:** [August 29, 2024, 9:32am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/1 "2024-08-29T09:32:21Z")
Hi Experts, I am encountering an issue while trying to establish a direct connection between SailPoint Now and Active Directory. Despite configuring all the necessary settings, I am consistently receiving a “ **Timeout waiting for response** ” error. ![image](https://global.discourse-cdn.com/sailpoint/original/2X/a/a450e642561794043d46cab686c1b82b9ddce3c3.png) Could anyone provide insights into what might be causing this timeout error? OR Are there any specific logs or settings I should review to resolve this issue? ---
**Author:** ![gourab](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gourab/32/18650_2.png) [@gourab](https://developer.sailpoint.com/discuss/u/gourab)\ **Post date:** [August 29, 2024, 9:46am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/2 "2024-08-29T09:46:15Z")
Hi @rohitmisal45 could you please try to increase timeout and see if that works. please check below link and see if it helps you to resolve problem: [Timeout Errors and Settings](https://documentation.sailpoint.com/connectors/active_directory/help/common/identitynow_topics/timeout_errors.html) ---
**Author:** ![rohitmisal45](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rohitmisal45/32/34069_2.png) [@rohitmisal45](https://developer.sailpoint.com/discuss/u/rohitmisal45)\ **Post date:** [August 29, 2024, 9:51am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/3 "2024-08-29T09:51:50Z")
Could you please provide more details on where I can increase the timeout setting? ---
**Author:** ![gourab](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gourab/32/18650_2.png) [@gourab](https://developer.sailpoint.com/discuss/u/gourab)\ **Post date:** [August 29, 2024, 9:54am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/4 "2024-08-29T09:54:25Z")
Hi @rohitmisal45 , You need to use the Partial Source Update ([https://developer.sailpoint.com/idn/api/v3/update-source](https://developer.sailpoint.com/idn/api/v3/update-source)) API to modify the timeout value. ---
**Author:** ![GOKUL\_ANANTH\_M](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gokul_ananth_m/32/14416_2.png) [@GOKUL\_ANANTH\_M](https://developer.sailpoint.com/discuss/u/GOKUL_ANANTH_M)\ **Post date:** [August 29, 2024, 10:06am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/5 "2024-08-29T10:06:10Z")
Hi @rohitmisal45 Check your VA is in connected state and the ccg version of VA is available in IDN. If yes, check the ccg log in VA. Else, try restarting the VA. Also, try increasing the timeout settings as @gourab said. Thanks!! ---
**Author:** ![rohitmisal45](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rohitmisal45/32/34069_2.png) [@rohitmisal45](https://developer.sailpoint.com/discuss/u/rohitmisal45)\ **Post date:** [August 29, 2024, 10:13am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/6 "2024-08-29T10:13:29Z")
@GOKUL_ANANTH_M I have check VA is in Connected state with CCG version. ![image](https://global.discourse-cdn.com/sailpoint/original/2X/a/a2be6809e5efb072972c0065102f45d24233b24c.png) ---
**Author:** ![rohitmisal45](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rohitmisal45/32/34069_2.png) [@rohitmisal45](https://developer.sailpoint.com/discuss/u/rohitmisal45)\ **Post date:** [August 29, 2024, 10:17am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/7 "2024-08-29T10:17:27Z")
![image](https://global.discourse-cdn.com/sailpoint/original/2X/2/21556afcb6df0e89ffdcf33c854548d9103cc3d8.png) Is this the correct way to increase timeout? If not, could you please suggest how to do it? ---
**Author:** ![GOKUL\_ANANTH\_M](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gokul_ananth_m/32/14416_2.png) [@GOKUL\_ANANTH\_M](https://developer.sailpoint.com/discuss/u/GOKUL_ANANTH_M)\ **Post date:** [August 29, 2024, 10:29am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/8 "2024-08-29T10:29:26Z")
Then you can check the logs, even if the same error shows after increasing the timeout too. ---
**Author:** ![rohitmisal45](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rohitmisal45/32/34069_2.png) [@rohitmisal45](https://developer.sailpoint.com/discuss/u/rohitmisal45)\ **Post date:** [August 29, 2024, 10:34am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/9 "2024-08-29T10:34:38Z")
After hit API the response is ![image](https://global.discourse-cdn.com/sailpoint/original/2X/e/e8651bd832c71ee4e4925791c115e1dabdb3f44c.png) ---
**Author:** ![GOKUL\_ANANTH\_M](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gokul_ananth_m/32/14416_2.png) [@GOKUL\_ANANTH\_M](https://developer.sailpoint.com/discuss/u/GOKUL_ANANTH_M)\ **Post date:** [August 29, 2024, 10:43am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/10 "2024-08-29T10:43:49Z")
Just verify that in endpoint headers, have you checked - Content-Type → application/json-patch+json ![Screenshot 2024-08-29 at 4.15.06 PM](https://global.discourse-cdn.com/sailpoint/original/2X/2/2ace0c626bef313e2c57bda69d89f1a025015ec8.png) ---
**Author:** ![poornasai](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/poornasai/32/13718_2.png) [@poornasai](https://developer.sailpoint.com/discuss/u/poornasai)\ **Post date:** [August 29, 2024, 11:47am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/11 "2024-08-29T11:47:50Z")
Hi @rohitmisal45 , 1. Do check your firewall settings to allow incoming requests. 2. Check if you’re able to ping your AD from the VA. 3. You can also keep the ccg.log file open to check if there is a request is going through to AD from VA. Thanks. ---
**Author:** ![rohitmisal45](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rohitmisal45/32/34069_2.png) [@rohitmisal45](https://developer.sailpoint.com/discuss/u/rohitmisal45)\ **Post date:** [August 29, 2024, 1:11pm UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/12 "2024-08-29T13:11:36Z")
Hello @poornasai 1. I’m not sure where to look for firewall-related settings. 2.Upon attempting to ping AD to VA, I received a connection by IP but a hostname failure (temporary failure in name resolution). 2. The log file is open. ---
**Author:** ![varshini303](https://avatars.discourse-cdn.com/v4/letter/v/9d8465/32.png) [@varshini303](https://developer.sailpoint.com/discuss/u/varshini303)\ **Post date:** [August 29, 2024, 6:08pm UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/13 "2024-08-29T18:08:51Z")
Hi @rohitmisal45, Use `nc` command from VA to check if there is communication between AD and VA on the specified port. This could determine if the port is blocked by a firewall. Thanks. ---
**Author:** ![rohitmisal45](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rohitmisal45/32/34069_2.png) [@rohitmisal45](https://developer.sailpoint.com/discuss/u/rohitmisal45)\ **Post date:** [August 30, 2024, 6:59am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/14 "2024-08-30T06:59:13Z")
**Hi Everyone,** Thank you all for your responses and help! I’m happy to report that adding the IP address of the AD server resolved the issue. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [October 29, 2024, 6:59am UTC](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741/15 "2024-10-29T06:59:53Z")
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