# SuccessFactors Account Aggregation failed with error

**URL:** <https://developer.sailpoint.com/discuss/t/successfactors-account-aggregation-failed-with-error/103085>\
**Category:** IIQ Discussion and Questions\
**Tags:** identityiq\
**Created:** [March 4, 2025, 3:38pm UTC](https://developer.sailpoint.com/discuss/t/successfactors-account-aggregation-failed-with-error/103085 "2025-03-04T15:38:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sunilasm](https://avatars.discourse-cdn.com/v4/letter/s/cab0a1/32.png) [@sunilasm](https://developer.sailpoint.com/discuss/u/sunilasm)\
**Post date:** [March 4, 2025, 3:38pm UTC](https://developer.sailpoint.com/discuss/t/successfactors-account-aggregation-failed-with-error/103085/1 "2025-03-04T15:38:37Z")

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Hello All,

We are facing an error when we run SuccessFactors Account Aggregation, which is our HR application. I am attaching the error screens hot also the error logs.

We are on IIQ 8.3p1

 ![SF's error](https://global.discourse-cdn.com/sailpoint/original/3X/4/1/41d18330a639c3f3eac3fb4aacfe21e86c5c1903.jpeg)

[sailpoint\_log.txt](https://developer.sailpoint.com/discuss/uploads/short-url/t1AdnQ8TUR40nvxwCDaAo5AbRl3.txt) (3.5 KB)

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**Author:** ![AdamVentum](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/adamventum/32/10508_2.png) [@AdamVentum](https://developer.sailpoint.com/discuss/u/AdamVentum)\
**Post date:** [March 4, 2025, 3:53pm UTC](https://developer.sailpoint.com/discuss/t/successfactors-account-aggregation-failed-with-error/103085/2 "2025-03-04T15:53:46Z")

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Hi and Hello,

What version of java do you have?

You may also need to add it to tomcat.

–add-exports=java.xml/com.sun.org.apache.xerces.internal.jaxp=ALL-UNNAMED

Regards,  
Adam

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<div class="post-metadata">

**Author:** ![sunilasm](https://avatars.discourse-cdn.com/v4/letter/s/cab0a1/32.png) [@sunilasm](https://developer.sailpoint.com/discuss/u/sunilasm)\
**Post date:** [March 4, 2025, 5:00pm UTC](https://developer.sailpoint.com/discuss/t/successfactors-account-aggregation-failed-with-error/103085/3 "2025-03-04T17:00:34Z")

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Thanks @AdamVentum

After adding this entry in the Java → apache-tomcat-9.0/bin/Tomcat9w  
i was able to resolve the issue

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [May 3, 2025, 5:00pm UTC](https://developer.sailpoint.com/discuss/t/successfactors-account-aggregation-failed-with-error/103085/4 "2025-05-03T17:00:57Z")

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