# ServiceNow ServiceDesk Connector for Incident Request

**URL:** <https://developer.sailpoint.com/discuss/t/servicenow-servicedesk-connector-for-incident-request/981>\
**Category:** IIQ Discussion and Questions\
**Created:** [July 20, 2021, 6:22am UTC](https://developer.sailpoint.com/discuss/t/servicenow-servicedesk-connector-for-incident-request/981 "2021-07-20T06:22:25Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![suresh\_duraisamy](https://avatars.discourse-cdn.com/v4/letter/s/d78d45/32.png) [@suresh\_duraisamy](https://developer.sailpoint.com/discuss/u/suresh_duraisamy)\
**Post date:** [July 22, 2021, 7:23am UTC](https://developer.sailpoint.com/discuss/t/servicenow-servicedesk-connector-for-incident-request/981/3 "2021-07-22T07:23:13Z")

</div>

Hi @anon25048095 ,

Thanks for your input, For one SDIM application we can generate only one type of request at a time, then Can we create another SIDM application with another ticket type?

Is it the correct understanding?

Can you explain how to configure the “incident request” here

```auto
<entry key="incident">
        <value>
          <Map>
            <entry key="provision">
              <value>
                <Map>
                  <entry key="resource" value="/api/now/import/x_sap_sdim_incident"/>
                  <entry key="responseElement" value="result[0].display_value"/>
                  <entry key="request">
                    <value>
                      <Map>
                        <entry key="u_description" value="#foreach($req in $plan.requests) #if($req.operation == 'Create') Create Account on application $req.resource #else For $req.id in application $req.resource #end #if($req.items) $newline #foreach($item in $req.items) #if ($item.name == '*disabled*' &amp;&amp; $item.value == 'true') Disable Account. $newline #elseif ($item.name == '*disabled*' &amp;&amp; $item.value == 'false') Enable Account. $newline #elseif ($item.name == '*locked*' &amp;&amp; $item.value == 'false') Unlock Account. $newline #else $!item.Operation $item.name: $item.value $newline #end #end #else $newline $!req.Operation Account #end #end" />
                        <entry key="u_short_description" value="IdentityIQ Access Request $!plan.arguments.identityRequestId" />
                        <entry key="u_opened_by" value="$!plan.arguments.opened_by" />
                        <entry key="u_caller_id" value="$!plan.arguments.requested_for" />
                        <entry key="u_impact" value="3" />
                        <entry key="u_urgency" value="3" />
                        <entry key="u_assignment_group" value="Service Desk" />
                        <entry key="u_contact_type" value="email" />
                      </Map>
                    </value>
                  </entry>
                </Map>
              </value>
            </entry>
            <entry key="checkStatus">
              <value>
                <Map>
                  <entry key="resource" value="/api/now/table/incident" />
                  <entry key="responseElement" value="$.result[0].incident_state"/>
                  <entry key="closureCodeResponseElement" value="$.result[0].close_code"/>
                  <entry key="checkStatusQueryParam">
                    <value>
                      <Map>
                        <entry key="sysparm_query" value="number=$ticketId" />
                        <entry key="sysparm_fields" value="incident_state,close_code" />
                      </Map>
                    </value>
                  </entry>
				</Map>
              </value>
            </entry>
          </Map>
        </value>
      </entry>

```

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_[View the full topic](https://developer.sailpoint.com/discuss/t/servicenow-servicedesk-connector-for-incident-request/981)._