Hi Murali,
We are currently using just the serviceRequest ticketType in the IdentityIQforServiceNowServiceDesk.xml file. But now, we have got a requirement to create incident automatically in ServiceNow.
So, I have a doubt regarding changing the ticketType from serviceRequest to incident. Should we include another entry key of ticketType for incident and include the dummy applications that use incident ticketType in the managedResources section.
And also, I have to include the managedResources section for serviceRequest ticketType as well right so that IIQ knows for which application which ticketType is used.
Is my understanding correct?
Thanks,
Uma