# ServiceNow Integration Config Transport Error 403 Forbidden **URL:** \ **Category:** IIQ Discussion and Questions\ **Created:** [August 18, 2021, 2:31pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-integration-config-transport-error-403-forbidden/1284 "2021-08-18T14:31:02Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![chaitanya](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@chaitanya](https://developer.sailpoint.com/discuss/u/chaitanya)\ **Post date:** [August 18, 2021, 2:31pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-integration-config-transport-error-403-forbidden/1284/1 "2021-08-18T14:31:02Z")
Hello, We are receiving the below errors while ServiceNow ticketing is triggered **INFO https-jsse-nio-8443-exec-8 axis2.transport.http.HTTPSender:196 - Unable to sendViaPost to url[[https://abc.service-now.com/incident.do?SOAP](https://abc.service-now.com/incident.do?SOAP)]** **org.apache.axis2.AxisFault: Transport error: 403 Error: Forbidden** at org.apache.axis2.transport.http.HTTPSender.handleResponse(HTTPSender.java:310) at org.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:194) at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:75) at org.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:404) at org.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:231) We also have a custom rule build on axis2 libraries that generates tickets, we are receiving same error there. Please let me know if anyone has faced same issues. **IIQ Version 7.2 p2.** Thank you Chaitanya ---
**Author:** ![adam\_creaney](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/adam_creaney/32/8971_2.png) [@adam\_creaney](https://developer.sailpoint.com/discuss/u/adam_creaney)\ **Post date:** [August 23, 2021, 3:28pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-integration-config-transport-error-403-forbidden/1284/2 "2021-08-23T15:28:23Z")
Hi @chaitanya - welcome to the developer community! Usually the 403 errors are indicating that either your auth credentials are invalid, or the account/user you are authenticating to the ServiceNow API’s doesn’t have sufficient permissions to interact with that API. I believe for the service desk integration, the user IIQ connects with needs to have the ‘x\_sap\_sdim.admin’ role assigned in ServiceNow. Can you also confirm that the credentials specified in the ‘IdentityIQforServiceNowServiceDesk.xml’ file are correct? You can reference the ITSM module guide on compass for further details: [Sign In to Compass - Compass](https://community.sailpoint.com/t5/IdentityIQ-Connectors/8-2-IT-Service-Management-Infrastructure-Modules/ta-p/196547) ---
**Author:** ![colin\_mckibben](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/colin_mckibben/32/37182_2.png) [@colin\_mckibben](https://developer.sailpoint.com/discuss/u/colin_mckibben)\ **Post date:** [August 23, 2021, 7:43pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-integration-config-transport-error-403-forbidden/1284/3 "2021-08-23T19:43:31Z")
@chaitanya, thanks for posting in the community; it’s a delight to have you with us. Please let us know if the above helped to resolve your issue. We would love to hear an update! ---
**Author:** ![chaitanya](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@chaitanya](https://developer.sailpoint.com/discuss/u/chaitanya)\ **Post date:** [October 7, 2021, 5:50pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-integration-config-transport-error-403-forbidden/1284/4 "2021-10-07T17:50:13Z")
Hello, Apologies for checking in late, we had a proxy that is blocking the connection to ServiceNow from IIQ servers. After bypassing that proxy ServiceNow connection worked successfully. Thanks, Chaitanya ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [July 19, 2023, 2:25pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-integration-config-transport-error-403-forbidden/1284/5 "2023-07-19T14:25:13Z")
Closed on July 19, 2023, 2:25pm UTC