ServiceNow Catalog using ISC Workflow approval shows Manager twice (Approved + Requested)

SailPoint Human Fabric (SHF) SHF Discussion and Questions
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HI @amithkumar1
This is the known issue because of conflict of time between the servicenow workflow poling and the how the SailPoint approval state works.
Here are answer of your questions:

  1. No, its a loop defect.
  2. Yes, service now maps the plan from the SailPoint.
  3. yes you can go through these links - ServiceNow Catalogue Approval Issue
  4. it could be either one of them in the ISC search - we can check this with the “LCS success events” or “Access Request”.

To resolve this we can use the Auto Approval enabled in the service now and then increase the polling wait time, the threshold delay from the default 2min to 5 min at least.