ServiceNow Catalog Integration: Duplicate Approval and Missing Account Activity Mapping

[sreeram (Sreeram N)]

Creating a separate post for the issue 2 as both have been identified to be unrelated.

ServiceNow Catalog Integration: Missing Account Activity Mapping

We have identified an unexpected behavior in access requests processed through the SailPoint IdentityNow for Service Catalog v3.2 integration. Intermittently, an access request initiated in ServiceNow successfully triggers the corresponding request flow in ISC, and the access is provisioned as expected. However, the account activity is not being mapped back to the original ServiceNow request [we have implemented multiple wait periods and multiple]. As a result, ServiceNow interprets the request…