# ServiceNow Catalog Connector with ISC **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** identity-security-cloud, servicenow\ **Created:** [July 7, 2025, 2:33pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899 "2025-07-07T14:33:17Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Bhat1999](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@Bhat1999](https://developer.sailpoint.com/discuss/u/Bhat1999)\ **Post date:** [July 7, 2025, 2:33pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/1 "2025-07-07T14:33:17Z")
How do I hide the disabled access profiles in Sailpoint access request 2? As of now, I am seeing that users can request for disabled access profiles and the request in ServiceNow will get cancelled providing the error message as bad request. I want to make sure that it does not shows up in the form. ---
**Author:** ![RAKRHEEM](https://avatars.discourse-cdn.com/v4/letter/r/f05b48/32.png) [@RAKRHEEM](https://developer.sailpoint.com/discuss/u/RAKRHEEM)\ **Post date:** [July 7, 2025, 5:06pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/2 "2025-07-07T17:06:23Z")
On the setup page there should be a system property that says something like “additional search filter to include on results” . This should be added to the Access Profile Filters You just use SailPoint query language for that like ```auto AND (disabled:false) ``` ---
**Author:** ![LEOS](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/leos/32/27180_2.png) [@LEOS](https://developer.sailpoint.com/discuss/u/LEOS)\ **Post date:** [July 7, 2025, 5:06pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/3 "2025-07-07T17:06:56Z")
Hello @Bhat1999, In ServiceNow side, if you go to All \> SailPoint Identity Security Cloud \> Setup : ![image](https://global.discourse-cdn.com/sailpoint/original/3X/0/4/0405941b4cf54a9f479e08b29db385e693f22bda.png) Then, scroll down to “Additional query for fetching list of access profile” : ![image](https://global.discourse-cdn.com/sailpoint/original/3X/4/2/420df33041f52aa5ad0cdf7f936f62a9dd7def81.png) Based on the documentation, you should be able fetch data on the Second-level fields for objects. I hope my post will help you ! ---
**Author:** ![sup3rmark](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sup3rmark/32/36229_2.png) [@sup3rmark](https://developer.sailpoint.com/discuss/u/sup3rmark)\ **Post date:** [July 7, 2025, 7:55pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/4 "2025-07-07T19:55:52Z")
@RAKRHEEM when we’re resharing answers others have posted, let’s be sure to link to the original as well so that the person posting the query can follow the breadcrumbs for additional context and details 🙂 > [@serviceNow service catalog integration](https://developer.sailpoint.com/discuss/t/servicenow-service-catalog-integration/145771/2): > > On the setup page there should be a system property that says something like “additional search filter to include on results” You just use SailPoint query language for that like AND (source.name:"sourceA" OR source.name:"sourceB") I put a space before the word AND but I can’t remember if that’s required or not ---
**Author:** ![Bhat1999](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@Bhat1999](https://developer.sailpoint.com/discuss/u/Bhat1999)\ **Post date:** [July 7, 2025, 8:31pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/5 "2025-07-07T20:31:44Z")
Thank you all for sharing the information! ---
**Author:** ![Bhat1999](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@Bhat1999](https://developer.sailpoint.com/discuss/u/Bhat1999)\ **Post date:** [July 7, 2025, 8:58pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/6 "2025-07-07T20:58:48Z")
> [@RAKRHEEM](#): > > ` AND (disabled:false)` I see that it says manage access page only. Does this works for Sailpoint record producer 2? ---
**Author:** ![Bhat1999](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@Bhat1999](https://developer.sailpoint.com/discuss/u/Bhat1999)\ **Post date:** [July 7, 2025, 8:59pm UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/7 "2025-07-07T20:59:51Z")
This didn’t worked. I made changes to AND enabled:true and it worked. This worked for manage\_access page. I am using Record Producer 2. How I can achieve this? ---
**Author:** ![RAKRHEEM](https://avatars.discourse-cdn.com/v4/letter/r/f05b48/32.png) [@RAKRHEEM](https://developer.sailpoint.com/discuss/u/RAKRHEEM)\ **Post date:** [July 8, 2025, 4:28am UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/8 "2025-07-08T04:28:01Z")
Sorry for asking but what is Record Producer 2 ? ---
**Author:** ![Bhat1999](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@Bhat1999](https://developer.sailpoint.com/discuss/u/Bhat1999)\ **Post date:** [July 8, 2025, 10:41am UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/9 "2025-07-08T10:41:18Z")
> [@RAKRHEEM](#): > > orry for asking but what is Record Producer 2 ? Check this out - [SailPoint Record Producer](https://documentation.sailpoint.com/connectors/servicenow/service_catalog/help/integrating_service_catalog/sailpoint_record_producer.html) [Configuring the SailPoint Access Page](https://documentation.sailpoint.com/connectors/servicenow/service_catalog/help/integrating_service_catalog/config_access_page.html) ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [September 6, 2025, 10:41am UTC](https://developer.sailpoint.com/discuss/t/servicenow-catalog-connector-with-isc/152899/10 "2025-09-06T10:41:21Z")
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