# Service Now integration help **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** servicenow, sailpoint-identity-security\ **Created:** [September 23, 2026, 3:13am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540 "2026-09-23T03:13:19Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![niket345](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@niket345](https://developer.sailpoint.com/discuss/u/niket345)\ **Post date:** [September 23, 2026, 3:13am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540/1 "2026-09-23T03:13:19Z")
Hello Experts, I need help on the below requirement. our requirement is End user will raise access request in ServiceNow and approval process will be done in ServiceNow itself. Once it done, it will go to ISC for provisioning to Target with creation of access request in ISC with ServiceNow ticket number. once the provisioning is completed, Access request will be completed and the ticket is opened into the ServiceNow that can be marked as closed/completed. Can someone help how to achieve this and what is required. Thanks ---
**Author:** ![ryan\_toornburg](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ryan_toornburg/32/21550_2.png) [@ryan\_toornburg](https://developer.sailpoint.com/discuss/u/ryan_toornburg)\ **Post date:** [September 23, 2026, 3:30am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540/2 "2026-09-23T03:30:42Z")
Hi @niket345 - take a look at the Service Catalog integration. THis should accomplish what you are looking for. > **[Getting Started with ServiceNow](https://documentation.sailpoint.com/connectors/identityiq/servicenow/service_catalog/help/common/snow/servicenow_apps_intro.html)** > > SailPoint Connectors Documentation ---
**Author:** ![sharvari](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@sharvari](https://developer.sailpoint.com/discuss/u/sharvari)\ **Post date:** [September 23, 2026, 5:03am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540/3 "2026-09-23T05:03:16Z")
Hi Niket, The most straight forward way to implement this would be to use the ServiceNow Catalog Integration with SailPoint. When an end user requests any access using this SailPoint catalog the request is created in SNoW and approvals can also be done in SNoW, once approved the fulfillment happens in SailPoint. Few things to note here: - This is a license application available in the Service Now store and has an annual cost. - The approval flow/rule/configurations must be setup in Service Now - You can only do minimal/low code configurations changes to the catalog UI Another approach could be to do a custom integration with Service Now. - Use your existing catalog - Customize the workflow for approvals if required - Within ServiceNow workflow you call SailPoint APIs to send data for access request so then the provisioning happens in SailPoint with no catalog tasks being created in ServiceNow. This option requires working closely with the ServiceNow team to make it work. Hope this help! ---
**Author:** ![niket345](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@niket345](https://developer.sailpoint.com/discuss/u/niket345)\ **Post date:** [September 23, 2026, 5:55am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540/4 "2026-09-23T05:55:07Z")
Great. Thanks for the suggestion. Quick thing, how i can get the SailPoint entitlements or target entitlements into the ServiceNow. also do you have any sample reference. Additionally Do we need ServiceNow Service Desk integration to update the ticket back once the ISC created access request/provisioning completed. Thnaks ---
**Author:** ![sharvari](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@sharvari](https://developer.sailpoint.com/discuss/u/sharvari)\ **Post date:** [September 23, 2026, 6:24am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540/5 "2026-09-23T06:24:29Z")
All the “requestable” roles, access profiles and entitlements will be directly visible in the SailPoint catalog in Manage Access Page or Record Producer view like below. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/e/4/e4d84fc9299165d2b5971c1acc052561e4a6c219.jpeg) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/5/3/539a2b00eaef94d6732c24b0d905deca1d52664f.png) > [@niket345](#): > > Additionally Do we need ServiceNow Service Desk integration to update the ticket back once the ISC created access request/provisioning completed. No, The ServiceDesk integration is not required for this. The ServiceNow catalog workflow automatically checks for access request fulfillment in SailPoint and updates the status back in Service Now and the request status is updated accordingly. ServiceNow Service Desk integration is another separate licensed plugin that can be used to create tickets into ServiceNow from SailPoint for all the manual tasks related to provisioning activities for disconnected applications. ---
**Author:** ![MattUribe](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/matturibe/32/20300_2.png) [@MattUribe](https://developer.sailpoint.com/discuss/u/MattUribe)\ **Post date:** [September 23, 2026, 9:42am UTC](https://developer.sailpoint.com/discuss/t/service-now-integration-help/223540/6 "2026-09-23T09:42:01Z")
I have found this video very helpful. There have been some minor changes since it was recorded (April 2025) but it’s still useful for configuration and for seeing what the integration looks like. > [@Demystifying SailPoint’s ServiceNow Catalog Connector](https://developer.sailpoint.com/discuss/t/demystifying-sailpoint-s-servicenow-catalog-connector/106935): > > Description Integrating different products together can be a lot like working in another country – everything looks similar, but you don’t understand the language. With SailPoint and ServiceNow that doesn’t need to be the case! Join our experts, @aptivatix and @gabrielle-comeau, in this live “Rosetta Stone” session to learn key understandings and use them to get fully integrated in an hour or less. Along the way we discuss best practices and considerations, so you will be equipped to get the mo… Matt