# Search UI broken? Occasional freeze while trying to open a row

**URL:** <https://developer.sailpoint.com/discuss/t/search-ui-broken-occasional-freeze-while-trying-to-open-a-row/86095>\
**Category:** SHF Discussion and Questions\
**Tags:** ui, search, identity-security-cloud\
**Created:** [October 18, 2024, 1:42pm UTC](https://developer.sailpoint.com/discuss/t/search-ui-broken-occasional-freeze-while-trying-to-open-a-row/86095 "2024-10-18T13:42:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![angelo\_mekenkamp](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/angelo_mekenkamp/32/3386_2.png) [@angelo\_mekenkamp](https://developer.sailpoint.com/discuss/u/angelo_mekenkamp)\
**Post date:** [October 18, 2024, 1:42pm UTC](https://developer.sailpoint.com/discuss/t/search-ui-broken-occasional-freeze-while-trying-to-open-a-row/86095/1 "2024-10-18T13:42:04Z")

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Hi all,

Anybody else recently noticing the search UI freezing occasionally when trying to click on a particular row? A colleague and I notice this annoying behavior for a couple of days now and we are trying to figure out if this is just us or if other customers experience the same behavior. We mostly saw it while looking at events and account activities, but the issue does not always occur.

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**Author:** ![BenNelson](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/bennelson/32/6002_2.png) [@BenNelson](https://developer.sailpoint.com/discuss/u/BenNelson)\
**Post date:** [October 18, 2024, 4:19pm UTC](https://developer.sailpoint.com/discuss/t/search-ui-broken-occasional-freeze-while-trying-to-open-a-row/86095/2 "2024-10-18T16:19:10Z")

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I just tested and it seems to be fine on our side.

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**Author:** ![enistriminsait](https://avatars.discourse-cdn.com/v4/letter/e/58f4c7/32.png) [@enistriminsait](https://developer.sailpoint.com/discuss/u/enistriminsait)\
**Post date:** [October 18, 2024, 8:29pm UTC](https://developer.sailpoint.com/discuss/t/search-ui-broken-occasional-freeze-while-trying-to-open-a-row/86095/3 "2024-10-18T20:29:10Z")

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Hi @angelo_mekenkamp,

reme,ber you are working in shared cloud and the causes starts from the network charge on you site\sailpoint side and ends on the work charge on sailpoint cloud.  
If is the problem continues, I suggest to you to open a ticket to the support

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [December 17, 2024, 8:29pm UTC](https://developer.sailpoint.com/discuss/t/search-ui-broken-occasional-freeze-while-trying-to-open-a-row/86095/4 "2024-12-17T20:29:59Z")

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