SAP GRC Auto approve

Hi All,

We are trying to set up auto approval for low/medium risk in GRC.
When the request has an approval in GRC for high/critical risk everything works fine. But for low/medium risk it is giving the below error: “The access request 1234 has incorrect status. Contact SAP GRC server administrator for more details’”
We checked the logs and looks like it is checking for curstage which is null.
But when we try to request directly in GRC it all works fine and it gets assigned properly.
We can see request status also being assigned as approved/finished.

One of the things told by SAP GRC admin is that they have not created any steps to approve that will make the request to be auto approved in the workflow. Please let us know if you have faced similar problem and what was solution for the same?