# Sailpoint Services account

**URL:** <https://developer.sailpoint.com/discuss/t/sailpoint-services-account/16712>\
**Category:** SHF Discussion and Questions\
**Tags:** identity-security-cloud\
**Created:** [August 25, 2023, 7:27am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-services-account/16712 "2023-08-25T07:27:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![chandramohans27](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@chandramohans27](https://developer.sailpoint.com/discuss/u/chandramohans27)\
**Post date:** [August 25, 2023, 7:27am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-services-account/16712/1 "2023-08-25T07:27:39Z")

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Hi Experts,

I see an Identity “Sailpoint Services” in my tenant, But when I tries creating a campaign for that Identity, It is not getting pulled in to the campaign. Is there any reason why we can’t pull this identity into campaign.

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**Author:** ![rajeshs](https://avatars.discourse-cdn.com/v4/letter/r/76d3ee/32.png) [@rajeshs](https://developer.sailpoint.com/discuss/u/rajeshs)\
**Post date:** [August 25, 2023, 9:21am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-services-account/16712/2 "2023-08-25T09:21:33Z")

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Hi @chandramohans27

What type of Campaign are you trying to create? If it specific to some source, please check if the identity is present in that source

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**Author:** ![chandramohans27](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@chandramohans27](https://developer.sailpoint.com/discuss/u/chandramohans27)\
**Post date:** [August 25, 2023, 1:07pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-services-account/16712/3 "2023-08-25T13:07:25Z")

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@rajeshs

I’m trying manager campaign. I’m thinking “sailpoint services” is an account used by Sailpoint support team, Is that a reason why this Identity not coming into our campaign.

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**Author:** ![RAKGDS](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rakgds/32/2795_2.png) [@RAKGDS](https://developer.sailpoint.com/discuss/u/RAKGDS)\
**Post date:** [August 25, 2023, 1:23pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-services-account/16712/4 "2023-08-25T13:23:01Z")

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Hi Chandra,  
As per the documentation Sailpoint Support is only used by Sailpoint team for troubleshooting the tenant.

 ![image](https://global.discourse-cdn.com/sailpoint/original/2X/1/1065ca66ab39eb9fdb8d8f71459ff34dba58cd54.png)

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [October 24, 2023, 1:23pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-services-account/16712/5 "2023-10-24T13:23:47Z")

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