# Sailpoint.log file is not being generated in the defined location

**URL:** <https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389>\
**Category:** IIQ Discussion and Questions\
**Tags:** identityiq\
**Created:** [April 24, 2026, 11:04am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389 "2026-04-24T11:04:40Z")\
**Posts on this page:** 12\
**Page:** 1

<div class="post-metadata">

**Author:** ![pmr542](https://avatars.discourse-cdn.com/v4/letter/p/ac8455/32.png) [@pmr542](https://developer.sailpoint.com/discuss/u/pmr542)\
**Post date:** [April 24, 2026, 11:04am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/1 "2026-04-24T11:04:41Z")

</div>

## SailPoint IIQ 8.4

The rolling log file path is correctly configured in the SailPoint IIQ log4j2.properties file; however, the sailpoint.log file is not being generated in the defined location. Please help resolve this issue.

appender.RollingFile.type=RollingFile  
appender.RollingFile.name=file  
appender.RollingFile.fileName=/app/tomcat9/logs/sailpoint.log  
appender.RollingFile.filePattern=/app/tomcat9/logs/sailpoint-%d{yyyy-MM-dd}-%i.log.gz  
appender.RollingFile.layout.type=PatternLayout  
appender.RollingFile.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n  
appender.RollingFile.policies.type=Policies  
appender.RollingFile.policies.size.type=SizeBasedTriggeringPolicy  
appender.RollingFile.policies.size.size=50MB  
appender.RollingFile.strategy.type=DefaultRolloverStrategy  
appender.RollingFile.strategy.max=5

---

<div class="post-metadata">

**Author:** ![santhirajumunganda](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/santhirajumunganda/32/42744_2.png) [@santhirajumunganda](https://developer.sailpoint.com/discuss/u/santhirajumunganda)\
**Post date:** [April 24, 2026, 11:58am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/2 "2026-04-24T11:58:14Z")

</div>

Hi @pmr542

Please provide the full file path in `appender.RollingFile.fileName`, for example:  
`C:/Users/Madhava/Downloads/Sailpoint/IIQ/Sources/Logs/Logs.log`.

Also, check whether the following line is uncommented:  
`rootLogger.appenderRef.file.ref=file`

---

<div class="post-metadata">

**Author:** ![sunny\_tsang](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sunny_tsang/32/4718_2.png) [@sunny\_tsang](https://developer.sailpoint.com/discuss/u/sunny_tsang)\
**Post date:** [April 24, 2026, 1:51pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/3 "2026-04-24T13:51:50Z")

</div>

Please make sure you have file permissions to that path for the account running Tomcat.

---

<div class="post-metadata">

**Author:** ![kannan\_sb85](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/kannan_sb85/32/35971_2.png) [@kannan\_sb85](https://developer.sailpoint.com/discuss/u/kannan_sb85)\
**Post date:** [April 24, 2026, 2:01pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/4 "2026-04-24T14:01:50Z")

</div>

> [@pmr542](#):
>
> The rolling log file path is correctly configured in the SailPoint IIQ log4j2.properties file; however, the sailpoint.log file is not being generated in the defined location. Please help resolve this issue.
> 
> appender.RollingFile.type=RollingFile  
> appender.RollingFile.name=file  
> appender.RollingFile.fileName=/app/tomcat9/logs/sailpoint.log  
> appender.RollingFile.filePattern=/app/tomcat9/logs/sailpoint-%d{yyyy-MM-dd}-%i.log.gz  
> appender.RollingFile.layout.type=PatternLayout  
> appender.RollingFile.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n  
> appender.RollingFile.policies.type=Policies  
> appender.RollingFile.policies.size.type=SizeBasedTriggeringPolicy  
> appender.RollingFile.policies.size.size=50MB  
> appender.RollingFile.strategy.type=DefaultRolloverStrategy  
> appender.RollingFile.strategy.max=5

The issue where the sailpoint.log file is not generated despite a correct log4j2.properties configuration is typically caused by one of three things:

1. missing root logger references
2. directory permission issues, or incorrect path separators.

`Missing Reference - Add rootLogger.appenderRef.file.ref=file`

I have added my properties file for your reference, it should helps for you to resolve your problem.

```ini
#
# (c) Copyright 2018 SailPoint Technologies, Inc., All Rights Reserved.
#
# NOTE: The syntax of this file is different than what it was for 
# IdentityIQ 7.3 and earlier. These syntax changes are due to 
# our upgrade to log4j version 2.
#
# See https://logging.apache.org/log4j/2.x/manual/configuration.html
# for description of the new syntax.
#

######################################
## Global log4j2 properties
######################################
name=identityiq_default
status=warn
monitorInterval=20
packages=sailpoint.api.logging

#######################################
## Appenders
#######################################

### direct log messages to stdout ###
appender.stdout.type=Console
appender.stdout.name=stdout
appender.stdout.target=SYSTEM_OUT
appender.stdout.layout.type=PatternLayout
appender.stdout.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n

# CRLF log injection can reduce the value of application logs. CRLF log injection can
# be neutralized by applying log4j2's replace conversion pattern to a log message. If
# log4j2 environment is set up to use the PatternLayout, then while in stdout or file
# write, an administrator can use the 'replace' conversion pattern to a log message to
# neutralize CRLF sequence to double underscore. In the example below, the inner replace
# pattern replaces a sequence of line feed (\n) and carriage return (\r) to two underscores
# respectively, whereas the outer replace pattern replaces the carriage return and line feed
# sequence of a log message to two underscores respectively. Adjust double underscore from
# both the places as per one's own choice of sequence.
#appender.stdout.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %replace{%replace{%m}{\n\r}{ __}}{\r\n}{__ }%n

### direct log messages to the db
appender.syslog.type=spsyslog
appender.syslog.name=spsyslog

# Below is an example of how to create a logger that writes to a file.
# Uncomment the following five lines, then uncomment the 
# rootLogger.appenderRef.file.ref definition below
#appender.file.type=File
#appender.file.name=file
#appender.file.fileName=C:/Windows/Temp/sailpoint.log
#appender.file.layout.type=PatternLayout
#appender.file.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n

#
# SailPoint metering is useful to help diagnose performance issues.
# Some critical sections of code will gather performance data
# metrics, and will log the data to the meter appender.
#
# Below is an example of how to create a csv of metered data.
# Uncomment the following 11 lines, as well as the logger.apiMeter lines
# near the end of this file
#
#appender.meter.type=RollingFile
#appender.meter.name=meter
#appender.meter.fileName=C:/Windows/Temp/meter.log
#appender.meter.filePattern=C:/Windows/Temp/meter-%d{yyyy-MM-dd}-%i.log.gz"
#appender.meter.layout.type=PatternLayout
#appender.meter.layout.pattern=%m%n
#appender.meter.policies.type=Policies
#appender.meter.policies.size.type=SizeBasedTriggeringPolicy
#appender.meter.policies.size.size=10MB
#appender.meter.strategy.type=DefaultRolloverStrategy
#appender.meter.strategy.max=5

## Default Appender ##
appender.rolling.type=RollingFile
appender.rolling.name=IIQRFile
appender.rolling.fileName=C:/SailPoint/IIQLogs/sailpoint.log
appender.rolling.filePattern=C:/SailPoint/IIQLogs/sailpoint-%d{yyyy-MM-dd}-%i.log.gz
appender.rolling.layout.type=PatternLayout
## OOTB pattern is '%d{ISO8601} %5p %t %c{4}:%L - %m%n' ##
appender.rolling.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.rolling.policies.type=Policies
appender.rolling.policies.size.type=SizeBasedTriggeringPolicy
appender.rolling.policies.size.size=50MB
appender.rolling.strategy.type=DefaultRolloverStrategy
appender.rolling.strategy.max=15

## Same as Default Appender, we will use this appender in case where we need the logs generated sperately from the default loggger appender IIQRFile ##
appender.specificFile.type=RollingFile
appender.specificFile.name=IIQSpecificFile
appender.specificFile.fileName=C:/SailPoint/IIQLogs/Specific/specific.log
appender.specificFile.filePattern=C:/SailPoint/IIQLogs/Specific/specific-%d{yyyy-MM-dd}-%i.log.gz
appender.specificFile.layout.type=PatternLayout
appender.specificFile.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.specificFile.policies.type=Policies
appender.specificFile.policies.size.type=SizeBasedTriggeringPolicy
appender.specificFile.policies.size.size=50MB
appender.specificFile.strategy.type=DefaultRolloverStrategy
appender.specificFile.strategy.max=15

## Sailpoint Console Appender same as default, this will be used to log console ##
appender.consoleFile.type=RollingFile
appender.consoleFile.name=IIQConsoleFile
appender.consoleFile.fileName=C:/SailPoint/IIQLogs/SailpointConsole/console.log.gz
appender.consoleFile.filePattern=C:/SailPoint/IIQLogs/SailpointConsole/console-%d{yyyy-MM-dd}-%i.log
appender.consoleFile.layout.type=PatternLayout
appender.consoleFile.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.consoleFile.policies.type=Policies
appender.consoleFile.policies.size.type=SizeBasedTriggeringPolicy
appender.consoleFile.policies.size.size=50MB
appender.consoleFile.strategy.type=DefaultRolloverStrategy
appender.consoleFile.strategy.max=15

## Error Only Appender ##
appender.error.type=RollingFile
appender.error.name=IIQErrorFile
appender.error.fileName=C:/SailPoint/IIQLogs/Error/error.log
appender.error.filePattern=C:/SailPoint/IIQLogs/Error/error-%d{yyyy-MM-dd}-%i.log
appender.error.layout.type=PatternLayout
appender.error.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.error.policies.type=Policies
appender.error.policies.size.type=SizeBasedTriggeringPolicy
appender.error.policies.size.size=50MB
appender.error.strategy.type=DefaultRolloverStrategy
appender.error.strategy.max=15
appender.error.filter.threshold.type=LevelRangeFilter
appender.error.filter.threshold.minLevel=error
appender.error.filter.threshold.maxLevel=error

#######################################
## rootLogger specify all appender rollings used by your log4j2
#######################################

rootLogger.level=warn
## Only appenderRef that has been used in log4j2, Here we are using all that are part of this example ##
rootLogger.appenderRefs=IIQRFile,IIQErrorFile,IIQSpecificFile,IIQConsoleFile
rootLogger.appenderRef.stdout.ref=stdout

## Specify the default appenderRef and error appenderRef to automate logging ##
rootLogger.appenderRef.rolling.ref=IIQRFile

## To log errors by default ##
rootLogger.appenderRef.error.ref=IIQErrorFile

#######################################
## SailPoint Console loggers iiq.bat console
#######################################
logger.spConsole.name=sailpoint.server.SailPointConsole
logger.spConsole.level=all
## remove the below 2 lines if you want to log in default IIQRFile appender ##
logger.spConsole.additivity=false
logger.spConsole.appenderRef.connector.ref=IIQConsoleFile

# log to your default appender IIQRFile
logger.orgSpringframework.name=org.springframework
logger.orgSpringframework.level=info

# log to your appender IIQSpecificFile in special cases
logger.ObjectConfig.name=sailpoint.object.ObjectConfig
logger.ObjectConfig.level=trace
logger.ObjectConfig.additivity=false
logger.ObjectConfig.appenderRef.connector.ref=IIQSpecificFile

## Disable Heartbeat logger ##
logger.heartbeat.name=sailpoint.server.HeartbeatService
logger.heartbeat.level=off

logger.statistical.name=org.hibernate.engine.internal.StatisticalLoggingSessionEventListener
logger.statistical.level=off

#######################################
## rootLogger
#######################################

### set default log levels and appenderRef
### valid log levels in increasing order of severity are: 
### trace, debug, info, warn, error, fatal, off
### trace is required to get method entry and exit logging

#rootLogger.level=warn
#rootLogger.appenderRef.stdout.ref=stdout

# Uncomment to also write to file appender by default.
# Also need to uncomment the file appender definition above.
#rootLogger.appenderRef.file.ref=file

#######################################
## 3rd-party loggers (recommended)
#######################################

# Suppress a warning about using a default configuration
logger.ehcache.name=net.sf.ehcache
logger.ehcache.level=error

# Suppress "narrowing proxy" hibernate warning.
logger.ohe_spc.name=org.hibernate.engine.StatefulPersistenceContext
logger.ohe_spc.level=error

# Suppress warnings about deprecated gadgets during import
logger.jasper_engine_xml.name=net.sf.jasperreports.engine.xml
logger.jasper_engine_xml.level=error

# Note: The following logging properties turn off warnings that result from our
# combination of technologies (Tomahawk/Faceletes/A4J, etc.).  
# Commenting them out will result in a slew of parser warnings.
# If you don't want to clutter your logs with a bunch of useless warning
# messages please leave these as they are.  

# Suppress warning message about Unparsable lastModified
logger.renderkit1.name=org.apache.myfaces.renderkit.html.util.MyFacesResourceLoader
logger.renderkit1.level=error
# Suppress warning message about response not having <head> or <body> tags
logger.renderkit2.name=org.apache.myfaces.renderkit.html.util.DefaultAddResource
logger.renderkit2.level=error
# Suppress warning message about invalid HTML inside javascript
# See http://www.mail-archive.com/users@myfaces.apache.org/msg50391.html
logger.renderkit3.name=org.apache.myfaces.renderkit.html.util.ReducedHTMLParser
logger.renderkit3.level=error

#######################################
## SailPoint loggers (required)
#######################################

# make sure the syslog code doesn't try to call itself if there's a problem.
# NOTE: The additivity flag is critical here!
logger.syslogAppender.name=sailpoint.api.logging.SyslogAppender
logger.syslogAppender.level=error
logger.syslogAppender.appenderRef.stdout.ref=stdout
logger.syslogAppender.additivity=false

logger.syslogEvent.name=sailpoint.object.SyslogEvent
logger.syslogEvent.level=error
logger.syslogEvent.appenderRef.stdout.ref=stdout
logger.syslogEvent.additivity=false

logger.sailpoint.name=sailpoint
logger.sailpoint.level=warn
logger.sailpoint.appenderRef.syslog.ref=spsyslog

# Hibernate logs a warn every time Criteria is used. Supress this until JPA migration is completed -rap
logger.hibernateDeprecation.name=org.hibernate.orm.deprecation
logger.hibernateDeprecation.level=error

#######################################
## SailPoint loggers (troubleshooting)
#######################################

#logger.orgHibernate.name=org.hibernate
#logger.orgHibernate.level=info
#logger.orgHibernate.level=debug
#logger.orgHibernate.level=trace

#logger.hibernateCache.name=org.hibernate.cache
#logger.hibernateCache.level=trace

#logger.orgSpringframework.name=org.springframework
#logger.orgSpringframework.level=info

#logger.orgQuartz.name=org.quartz
#logger.orgQuartz.level=info

# Uncomment to log all SQL and prepared statement parameter values.
#logger.hibernateSQL.name=org.hibernate.SQL
#logger.hibernateSQL.level=debug
#logger.hibernateType.name=org.hibernate.type
#logger.hibernateType.level=trace

# Uncomment this to log all SailPoint generated HQL queries and
# query parameters. 
#logger.persistenceHQL.name=sailpoint.persistence.hql
#logger.persistenceHQL.level=trace

# Uncomment to view JSF logging
#logger.phaseTracker.name=sailpoint.web.util.PhaseTracker
#logger.phaseTracker.level=trace
#logger.sunFaces.name=com.sun.faces
#logger.sunFaces.level=trace
#logger.javaxFaces.name=javax.faces
#logger.javaxFaces.level=trace

# Uncomment to enable logging of performance metering data
#logger.apiMeter.name=sailpoint.api.Meter
#logger.apiMeter.level=info
#logger.apiMeter.appenderRef.meter.ref=meter

# Uncomment to enable authentication related logging 
#logger.authFilter.name=sailpoint.web.PageAuthenticationFilter
#logger.authFilter.level=debug
#logger.authService.name=sailpoint.service.PageAuthenticationService
#logger.authService.level=debug
#logger.ssoValidator.name=sailpoint.web.sso.DefaultSSOValidator
#logger.ssoValidator.level=debug
#logger.ssoDefault.name=sailpoint.web.sso.DefaultSSOAuthenticator
#logger.ssoDefault.level=debug
#logger.ssoSAML.name=sailpoint.web.sso.SAMLSSOAuthenticator
#logger.ssoSAML.level=debug

# Uncomment to enable detailed multi-factor authentication logging
#logger.mfaFilter.name=sailpoint.web.MFAFilter
#logger.mfaFilter.level=debug
#logger.mfaLibrary.name=sailpoint.workflow.MFALibrary
#logger.mfaLibrary.level=info

# Uncomment to enable detailed statistics monitoring logging
#logger.monitoringService.name=sailpoint.server.MonitoringService
#logger.monitoringService.level=debug

#logger.aggregator.name=sailpoint.api.Aggregator
#logger.aggregator.level=trace

#logger.cacheTracker.name=sailpoint.api.CacheTracker
#logger.cacheTracker.level=trace

#logger.certificationer.name=sailpoint.api.Certificationer
#logger.certificationer.level=info

#logger.remediationManager.name=sailpoint.api.certification.RemediationManager
#logger.remediationManager.level=info

#logger.certificationPhaser.name=sailpoint.api.CertificationPhaser
#logger.certificationPhaser.level=info

#logger.correlationModel.name=sailpoint.api.CorrelationModel
#logger.correlationModel.level=info

#logger.lockTracer.name=sailpoint.api.LockTracker
#logger.lockTracer.level=trace

#logger.managedAttributer.name=sailpoint.api.ManagedAttributer
#logger.managedAttributer.level=info

#logger.provisioner.name=sailpoint.api.Provisioner
#logger.provisioner.level=info

#logger.oimClient.name=sailpoint.integration.oim.OIMClient
#logger.oimClient.level=info

#logger.objectConfig.name=sailpoint.object.ObjectConfig
#logger.objectConfig.level=info

#logger.dateType.name=sailpoint.persistence.DateType
#logger.dateType.level=info

#logger.debugInterceptor.name=sailpoint.persistence.DebugInterceptor
#logger.debugInterceptor.level=debug

#logger.hibernatePersistenceManager.name=sailpoint.persistence.HibernatePersistenceManager
#logger.hibernatePersistenceManager.level=trace
#logger.hibernatePersistenceManager.level=info

#logger.newXmlType.name=sailpoint.persistence.NewXmlType
#logger.newXmlType.level=info

#logger.sailPointInterceptor.name=sailpoint.persistence.SailPointInterceptor
#logger.sailPointInterceptor.level=info

#logger.xmlType.name=sailpoint.persistence.XmlType
#logger.xmlType.level=info

#logger.sailpointReporting.name=sailpoint.reporting
#logger.sailpointReporting.level=trace

#logger.bsfRuleRunner.name=sailpoint.server.BSFRuleRunner
#logger.bsfRuleRunner.level=trace

#logger.cacheService.name=sailpoint.server.CacheService
#logger.cacheService.level=info

#logger.serverEnvironment.name=sailpoint.server.Environment
#logger.serverEnvironment.level=trace

#logger.iiqRestService.name=sailpoint.service.IIQRestService
#logger.iiqRestService.level=info

#logger.idRefreshExecutor.name=sailpoint.task.IdentityRefreshExecutor
#logger.idRefreshExecutor.level=trace

#logger.roleSynchronizer.name=sailpoint.task.RoleSynchronizer
#logger.roleSynchronizer.level=info

#logger.timingFilter.name=sailpoint.web.util.TimingFilter
#logger.timingFilter.level=trace

#logger.heartbeat.name=sailpoint.server.HeartbeatService
#logger.heartbeat.level=trace

#logger.identityai.name=sailpoint.identityai
#logger.identityai.level=debug

#logger.connector_sm.name=sailpoint.connector.sm
#logger.connector_sm.level=debug

# ===================================================================
# The lines below have been dynamically added via the build script
# ===================================================================
        
#logger.comsailpointIIQDBPerformanceTest.name=com.sailpoint.IIQDBPerformanceTest
#logger.comsailpointIIQDBPerformanceTest.level=trace

#logger.comsailpointperformancesizingrule.name=com.sailpoint.performance.sizingrule
#logger.comsailpointperformancesizingrule.level=trace

#logger.sailpointperformancesizingrule.name=sailpoint.performance.sizingrule
#logger.sailpointperformancesizingrule.level=trace

#logger.sailpointruleDetect-OOTB-JDBC-Drivers.name=sailpoint.rule.Detect-OOTB-JDBC-Drivers
#logger.sailpointruleDetect-OOTB-JDBC-Drivers.level=trace

#logger.comsailpointservicesstandardSSThreadPoolTasksProcessor.name=com.sailpoint.services.standard.SSThreadPoolTasksProcessor
#logger.comsailpointservicesstandardSSThreadPoolTasksProcessor.level=trace

#logger.sailpointservicesstandardemailnotifierenhancedEnhancedNotifier.name=sailpoint.services.standard.emailnotifier.enhanced.EnhancedNotifier
#logger.sailpointservicesstandardemailnotifierenhancedEnhancedNotifier.level=trace

#logger.sailpointservicesstandardemailnotifierenhancedEnhancedSummaryProcessor.name=sailpoint.services.standard.emailnotifier.enhanced.EnhancedSummaryProcessor
#logger.sailpointservicesstandardemailnotifierenhancedEnhancedSummaryProcessor.level=trace

#logger.sailpointservicesstandardemailnotifierenhancedRedirectToFolderNotifier.name=sailpoint.services.standard.emailnotifier.enhanced.RedirectToFolderNotifier
#logger.sailpointservicesstandardemailnotifierenhancedRedirectToFolderNotifier.level=trace

#logger.sailpointservicesstandardemailnotifierenhancedTools.name=sailpoint.services.standard.emailnotifier.enhanced.Tools
#logger.sailpointservicesstandardemailnotifierenhancedTools.level=trace

#logger.sailpointservicesstandardemailnotifierenhancedVelocityEvaluator.name=sailpoint.services.standard.emailnotifier.enhanced.VelocityEvaluator
#logger.sailpointservicesstandardemailnotifierenhancedVelocityEvaluator.level=trace

#logger.sailpointservicesstandardmockintegrationexecutorMockIntegrationExecutor.name=sailpoint.services.standard.mockintegrationexecutor.MockIntegrationExecutor
#logger.sailpointservicesstandardmockintegrationexecutorMockIntegrationExecutor.level=trace

#logger.sailpointservicesstandardmockintegrationexecutorTicketSystemClient.name=sailpoint.services.standard.mockintegrationexecutor.TicketSystemClient
#logger.sailpointservicesstandardmockintegrationexecutorTicketSystemClient.level=trace

#logger.sailpointservicesstandardtaskCertificationCloser.name=sailpoint.services.standard.task.CertificationCloser
#logger.sailpointservicesstandardtaskCertificationCloser.level=trace

#logger.sailpointservicesstandardtaskManualCorrelationExporter.name=sailpoint.services.standard.task.ManualCorrelationExporter
#logger.sailpointservicesstandardtaskManualCorrelationExporter.level=trace

#logger.sailpointservicesstandardtaskManualCorrelationImporter.name=sailpoint.services.standard.task.ManualCorrelationImporter
#logger.sailpointservicesstandardtaskManualCorrelationImporter.level=trace

#logger.sailpointservicesstandardtaskReportExtractor.name=sailpoint.services.standard.task.ReportExtractor
#logger.sailpointservicesstandardtaskReportExtractor.level=trace

#logger.sailpointservicesstandardtaskReportExtractorSettings.name=sailpoint.services.standard.task.ReportExtractorSettings
#logger.sailpointservicesstandardtaskReportExtractorSettings.level=trace

#logger.sailpointservicesstandardtaskWorkgroupExporter.name=sailpoint.services.standard.task.WorkgroupExporter
#logger.sailpointservicesstandardtaskWorkgroupExporter.level=trace

#logger.sailpointservicesstandardtaskWorkgroupImporter.name=sailpoint.services.standard.task.WorkgroupImporter
#logger.sailpointservicesstandardtaskWorkgroupImporter.level=trace

#logger.sailpointservicesstandardtaskgenericImportAbstractGenericImport.name=sailpoint.services.standard.task.genericImport.AbstractGenericImport
#logger.sailpointservicesstandardtaskgenericImportAbstractGenericImport.level=trace

#logger.sailpointservicesstandardtaskgenericImportExcelSAXImport.name=sailpoint.services.standard.task.genericImport.ExcelSAXImport
#logger.sailpointservicesstandardtaskgenericImportExcelSAXImport.level=trace

#logger.sailpointservicesstandardtaskgenericImportGenericImport.name=sailpoint.services.standard.task.genericImport.GenericImport
#logger.sailpointservicesstandardtaskgenericImportGenericImport.level=trace

#logger.sailpointservicesstandardtaskgenericImportGenericImportController.name=sailpoint.services.standard.task.genericImport.GenericImportController
#logger.sailpointservicesstandardtaskgenericImportGenericImportController.level=trace

#logger.sailpointservicesstandardtaskgenericImportGenericImportTaskExecutor.name=sailpoint.services.standard.task.genericImport.GenericImportTaskExecutor
#logger.sailpointservicesstandardtaskgenericImportGenericImportTaskExecutor.level=trace

#logger.sailpointservicesstandardtaskgenericImportImporterUtil.name=sailpoint.services.standard.task.genericImport.ImporterUtil
#logger.sailpointservicesstandardtaskgenericImportImporterUtil.level=trace

#logger.sailpointservicesstandardtaskgenericImportJDBCImport.name=sailpoint.services.standard.task.genericImport.JDBCImport
#logger.sailpointservicesstandardtaskgenericImportJDBCImport.level=trace

#logger.sailpointservicesstandardtaskgenericImportParser.name=sailpoint.services.standard.task.genericImport.Parser
#logger.sailpointservicesstandardtaskgenericImportParser.level=trace

#logger.sailpointservicesstandardtaskgenericImportSchema.name=sailpoint.services.standard.task.genericImport.Schema
#logger.sailpointservicesstandardtaskgenericImportSchema.level=trace

#logger.sailpointservicesstandardtaskgenericImportTextFileImport.name=sailpoint.services.standard.task.genericImport.TextFileImport
#logger.sailpointservicesstandardtaskgenericImportTextFileImport.level=trace

#logger.sailpointservicesstandardtaskgenericImportTransmogrifier.name=sailpoint.services.standard.task.genericImport.Transmogrifier
#logger.sailpointservicesstandardtaskgenericImportTransmogrifier.level=trace

```

-- Kannan

---

<div class="post-metadata">

**Author:** ![naveenkumar3](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/naveenkumar3/32/39339_2.png) [@naveenkumar3](https://developer.sailpoint.com/discuss/u/naveenkumar3)\
**Post date:** [April 25, 2026, 6:23am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/5 "2026-04-25T06:23:41Z")

</div>

can you add the below 3 lines and check please??

rootLogger.level=INFO  
rootLogger.appenderRefs=file  
rootLogger.appenderRef.file.ref=file

---

<div class="post-metadata">

**Author:** ![pmr542](https://avatars.discourse-cdn.com/v4/letter/p/ac8455/32.png) [@pmr542](https://developer.sailpoint.com/discuss/u/pmr542)\
**Post date:** [April 25, 2026, 6:47pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/6 "2026-04-25T18:47:48Z")

</div>

## rootLogger

#######################################

### set default log levels and appenderRef

### valid log levels in increasing order of severity are:

### trace, debug, info, warn, error, fatal, off

### trace is required to get method entry and exit logging

rootLogger.level=warn  
rootLogger.appenderRef.stdout.ref=stdout  
rootLogger.appenderRefs=IIQRollingFile

# Uncomment to also write to file appender by default.

# Also need to uncomment the file appender definition above.

rootLogger.appenderRef.file.ref=file

---

<div class="post-metadata">

**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\
**Post date:** [April 26, 2026, 2:38pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/7 "2026-04-26T14:38:17Z")

</div>

@pmr542 If the issue still persists, you might want to share the complete log4j2.properties here for review.

---

<div class="post-metadata">

**Author:** ![pmr542](https://avatars.discourse-cdn.com/v4/letter/p/ac8455/32.png) [@pmr542](https://developer.sailpoint.com/discuss/u/pmr542)\
**Post date:** [April 26, 2026, 3:44pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/8 "2026-04-26T15:44:53Z")

</div>

# 

# (c) Copyright 2018 SailPoint Technologies, Inc., All Rights Reserved.

# 

# NOTE: The syntax of this file is different than what it was for

# IdentityIQ 7.3 and earlier. These syntax changes are due to

# our upgrade to log4j version 2.

# 

# See [Configuration file :: Apache Log4j](https://logging.apache.org/log4j/2.x/manual/configuration.html)

# for description of the new syntax.

# 

######################################

## Global log4j2 properties

######################################  
name=identityiq\_default  
status=warn  
monitorInterval=20  
packages=sailpoint.api.logging

######################################

## sailpoint properties

######################################  
property.logLocation=${sys:java.io.tmpdir}${sys:file.separator}  
property.discardsFilename=sailpointDiscardedMessages

#######################################

## Appenders

#######################################

### direct log messages to stdout

appender.stdout.type=Console  
appender.stdout.name=stdout  
appender.stdout.target=SYSTEM\_OUT  
appender.stdout.layout.type=PatternLayout  
appender.stdout.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n

# CRLF log injection can reduce the value of application logs. CRLF log injection can

# be neutralized by applying log4j2’s replace conversion pattern to a log message. If

# log4j2 environment is set up to use the PatternLayout, then while in stdout or file

# write, an administrator can use the ‘replace’ conversion pattern to a log message to

# neutralize CRLF sequence to double underscore. In the example below, the inner replace

# pattern replaces a sequence of line feed (\n) and carriage return (\r) to two underscores

# respectively, whereas the outer replace pattern replaces the carriage return and line feed

# sequence of a log message to two underscores respectively. Adjust double underscore from

# both the places as per one’s own choice of sequence.

#appender.stdout.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %replace{%replace{%m}{\n\r}{ **}}{\r\n}{** }%n

### direct log messages to the db

appender.syslog.type=spsyslog  
appender.syslog.name=spsyslog

# Below is an example of how to create a logger that writes to a file.

# Uncomment the following five lines, then uncomment the

# rootLogger.appenderRef.file.ref definition below

#appender.file.type=File  
#appender.file.name=file  
#appender.file.fileName=/app/tomcat9/logs/sailpoint.log  
#appender.file.filePattern=/app/tomcat9/logs/sailpoint-%d{yyyy-MM-dd}-%i.log.gz  
#appender.file.fileName=C:/Windows/Temp/sailpoint.log  
#appender.file.layout.type=PatternLayout  
#appender.file.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n

appender.RollingFile.type=RollingFile  
appender.RollingFile.name=file  
appender.RollingFile.fileName=/app/tomcat9/logs/sailpoint.log  
appender.RollingFile.filePattern=/app/tomcat9/logs/sailpoint-%d{yyyy-MM-dd}-%i.log.gz  
appender.RollingFile.layout.type=PatternLayout  
appender.RollingFile.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n  
appender.RollingFile.policies.type=Policies  
appender.RollingFile.policies.size.type=SizeBasedTriggeringPolicy  
appender.RollingFile.policies.size.size=50MB  
appender.RollingFile.strategy.type=DefaultRolloverStrategy  
appender.RollingFile.strategy.max=5

# used by queue processing to log messages that could not be processed

appender.discards.type=RollingFile  
appender.discards.name=discards  
appender.discards.fileName=${logLocation}${discardsFilename}.log  
appender.discards.filePattern=${discardsFilename}-%d{MM-dd-yyyy}-%i.log  
appender.discards.layout.type=PatternLayout  
appender.discards.layout.pattern=%m%n  
appender.discards.policies.type=Policies  
appender.discards.policies.size.type=SizeBasedTriggeringPolicy  
appender.discards.policies.size.size=100MB  
appender.discards.strategy.type=DefaultRolloverStrategy  
appender.discards.strategy.max=5

# 

# SailPoint metering is useful to help diagnose performance issues.

# Some critical sections of code will gather performance data

# metrics, and will log the data to the meter appender.

# 

# Below is an example of how to create a csv of metered data.

# Uncomment the following 11 lines, as well as the logger.apiMeter lines

# near the end of this file

# 

#appender.meter.type=RollingFile  
#appender.meter.name=meter  
#appender.meter.fileName=C:/Windows/Temp/meter.log  
#appender.meter.filePattern=C:/Windows/Temp/meter-%d{yyyy-MM-dd}-%i.log.gz"  
#appender.meter.layout.type=PatternLayout  
#appender.meter.layout.pattern=%m%n  
#appender.meter.policies.type=Policies  
#appender.meter.policies.size.type=SizeBasedTriggeringPolicy  
#appender.meter.policies.size.size=10MB  
#appender.meter.strategy.type=DefaultRolloverStrategy  
#appender.meter.strategy.max=5

#######################################

## rootLogger

#######################################

### set default log levels and appenderRef

### valid log levels in increasing order of severity are:

### trace, debug, info, warn, error, fatal, off

### trace is required to get method entry and exit logging

rootLogger.level=warn  
rootLogger.appenderRef.stdout.ref=stdout  
rootLogger.appenderRefs=IIQRollingFile

# Uncomment to also write to file appender by default.

# Also need to uncomment the file appender definition above.

rootLogger.appenderRef.file.ref=file

#######################################

## 3rd-party loggers (recommended)

#######################################

# Suppress a warning about using a default configuration

logger.ehcache.name=net.sf.ehcache  
logger.ehcache.level=error

# Suppress “narrowing proxy” hibernate warning.

logger.ohe\_spc.name=org.hibernate.engine.StatefulPersistenceContext  
logger.ohe\_spc.level=error

# Suppress warnings about deprecated gadgets during import

logger.jasper\_engine\_xml.name=net.sf.jasperreports.engine.xml  
logger.jasper\_engine\_xml.level=error

# Note: The following logging properties turn off warnings that result from our

# combination of technologies (Tomahawk/Faceletes/A4J, etc.).

# Commenting them out will result in a slew of parser warnings.

# If you don’t want to clutter your logs with a bunch of useless warning

# messages please leave these as they are.

# Suppress warning message about Unparsable lastModified

logger.renderkit1.name=org.apache.myfaces.renderkit.html.util.MyFacesResourceLoader  
logger.renderkit1.level=error

# Suppress warning message about response not having or tags

logger.renderkit2.name=org.apache.myfaces.renderkit.html.util.DefaultAddResource  
logger.renderkit2.level=error

# Suppress warning message about invalid HTML inside javascript

# See [Re: [tobago] parsing warning by org.apache.myfaces.renderkit.html.util.ReducedHTMLParser](http://www.mail-archive.com/users@myfaces.apache.org/msg50391.html)

logger.renderkit3.name=org.apache.myfaces.renderkit.html.util.ReducedHTMLParser  
logger.renderkit3.level=error

#######################################

## SailPoint loggers (required)

#######################################

# make sure the syslog code doesn’t try to call itself if there’s a problem.

# NOTE: The additivity flag is critical here!

logger.syslogAppender.name=sailpoint.api.logging.SyslogAppender  
logger.syslogAppender.level=error  
logger.syslogAppender.appenderRef.stdout.ref=stdout  
logger.syslogAppender.additivity=false

logger.syslogEvent.name=sailpoint.object.SyslogEvent  
logger.syslogEvent.level=error  
logger.syslogEvent.appenderRef.stdout.ref=stdout  
logger.syslogEvent.additivity=false

logger.sailpoint.name=sailpoint  
logger.sailpoint.level=warn  
logger.sailpoint.appenderRef.syslog.ref=spsyslog

logger.discards.name=discards  
logger.discards.level = info  
logger.discards.additivity = false  
logger.discards.appenderRefs = discards  
logger.discards.appenderRefs.level = info  
logger.discards.appenderRef.discards.ref = discards

# Hibernate logs a warn every time Criteria is used. Supress this until JPA migration is completed -rap

logger.hibernateDeprecation.name=org.hibernate.orm.deprecation  
logger.hibernateDeprecation.level=error

# ActiveMQ client often issues unuseful errors/warnings

logger.activemqfailover.name=org.apache.activemq.transport.failover.FailoverTransport  
logger.activemqfailover.level=OFF  
logger.activemqsecurity.name=org.apache.activemq.broker.TransportConnection.Service  
logger.activemqsecurity.level=error

#######################################

## SailPoint loggers (troubleshooting)

#######################################

#logger.orgHibernate.name=org.hibernate  
#logger.orgHibernate.level=info  
#logger.orgHibernate.level=debug  
#logger.orgHibernate.level=trace

#logger.hibernateCache.name=org.hibernate.cache  
#logger.hibernateCache.level=trace

#logger.orgSpringframework.name=org.springframework  
#logger.orgSpringframework.level=info

#logger.orgQuartz.name=org.quartz  
#logger.orgQuartz.level=info

# Uncomment to log all SQL and prepared statement parameter values.

#logger.hibernateSQL.name=org.hibernate.SQL  
#logger.hibernateSQL.level=debug  
#logger.hibernateType.name=org.hibernate.type  
#logger.hibernateType.level=trace

# Uncomment this to log all SailPoint generated HQL queries and

# query parameters.

#logger.persistenceHQL.name=sailpoint.persistence.hql  
#logger.persistenceHQL.level=trace

# Uncomment to view JSF logging

#logger.phaseTracker.name=sailpoint.web.util.PhaseTracker  
#logger.phaseTracker.level=trace  
#logger.sunFaces.name=com.sun.faces  
#logger.sunFaces.level=trace  
#logger.javaxFaces.name=javax.faces  
#logger.javaxFaces.level=trace

# Uncomment to enable logging of performance metering data

#logger.apiMeter.name=sailpoint.api.Meter  
#logger.apiMeter.level=info  
#logger.apiMeter.appenderRef.meter.ref=meter

# Uncomment to enable authentication related logging

#logger.authFilter.name=sailpoint.web.PageAuthenticationFilter  
#logger.authFilter.level=debug  
#logger.authService.name=sailpoint.service.PageAuthenticationService  
#logger.authService.level=debug  
#logger.ssoValidator.name=sailpoint.web.sso.DefaultSSOValidator  
#logger.ssoValidator.level=debug  
#logger.ssoDefault.name=sailpoint.web.sso.DefaultSSOAuthenticator  
#logger.ssoDefault.level=debug  
#logger.ssoSAML.name=sailpoint.web.sso.SAMLSSOAuthenticator  
#logger.ssoSAML.level=debug

# Uncomment to enable detailed multi-factor authentication logging

#logger.mfaFilter.name=sailpoint.web.MFAFilter  
#logger.mfaFilter.level=debug  
#logger.mfaLibrary.name=sailpoint.workflow.MFALibrary  
#logger.mfaLibrary.level=info

# Uncomment to enable detailed statistics monitoring logging

#logger.monitoringService.name=sailpoint.server.MonitoringService  
#logger.monitoringService.level=debug

#logger.aggregator.name=sailpoint.api.Aggregator  
#logger.aggregator.level=trace

#logger.cacheTracker.name=sailpoint.api.CacheTracker  
#logger.cacheTracker.level=trace

#logger.certificationer.name=sailpoint.api.Certificationer  
#logger.certificationer.level=info

#logger.remediationManager.name=sailpoint.api.certification.RemediationManager  
#logger.remediationManager.level=info

#logger.certificationPhaser.name=sailpoint.api.CertificationPhaser  
#logger.certificationPhaser.level=info

#logger.correlationModel.name=sailpoint.api.CorrelationModel  
#logger.correlationModel.level=info

#logger.lockTracer.name=sailpoint.api.LockTracker  
#logger.lockTracer.level=trace

#logger.managedAttributer.name=sailpoint.api.ManagedAttributer  
#logger.managedAttributer.level=info

#logger.provisioner.name=sailpoint.api.Provisioner  
#logger.provisioner.level=info

#logger.oimClient.name=sailpoint.integration.oim.OIMClient  
#logger.oimClient.level=info

#logger.objectConfig.name=sailpoint.object.ObjectConfig  
#logger.objectConfig.level=info

#logger.dateType.name=sailpoint.persistence.DateType  
#logger.dateType.level=info

#logger.debugInterceptor.name=sailpoint.persistence.DebugInterceptor  
#logger.debugInterceptor.level=debug

#logger.hibernatePersistenceManager.name=sailpoint.persistence.HibernatePersistenceManager  
#logger.hibernatePersistenceManager.level=trace  
#logger.hibernatePersistenceManager.level=info

#logger.newXmlType.name=sailpoint.persistence.NewXmlType  
#logger.newXmlType.level=info

#logger.sailPointInterceptor.name=sailpoint.persistence.SailPointInterceptor  
#logger.sailPointInterceptor.level=info

#logger.xmlType.name=sailpoint.persistence.XmlType  
#logger.xmlType.level=info

#logger.sailpointReporting.name=sailpoint.reporting  
#logger.sailpointReporting.level=trace

#logger.bsfRuleRunner.name=sailpoint.server.BSFRuleRunner  
#logger.bsfRuleRunner.level=trace

#logger.cacheService.name=sailpoint.server.CacheService  
#logger.cacheService.level=info

#logger.serverEnvironment.name=sailpoint.server.Environment  
#logger.serverEnvironment.level=trace

#logger.iiqRestService.name=sailpoint.service.IIQRestService  
#logger.iiqRestService.level=info

#logger.idRefreshExecutor.name=sailpoint.task.IdentityRefreshExecutor  
#logger.idRefreshExecutor.level=trace

#logger.roleSynchronizer.name=sailpoint.task.RoleSynchronizer  
#logger.roleSynchronizer.level=info

#logger.timingFilter.name=sailpoint.web.util.TimingFilter  
#logger.timingFilter.level=trace

#logger.heartbeat.name=sailpoint.server.HeartbeatService  
#logger.heartbeat.level=trace

#logger.identityai.name=sailpoint.identityai  
#logger.identityai.level=debug

#logger.connector\_sm.name=sailpoint.connector.sm  
#logger.connector\_sm.level=debug

#logger.rs.name=sailpoint.rapidsetup  
#logger.rs.level=debug  
#logger.rsl.name=sailpoint.workflow.RapidSetupLibrary  
#logger.rsl.level=debug

#logger.post\_commit\_handler.name=sailpoint.persistence.PostCommitUpdateListener  
#logger.post\_commit\_handler.level=debug

#logger.hibernateListenerService.name=sailpoint.persistence.HibernateListenerService  
#logger.hibernateListenerService.level=debug

# Uncomment to enable detailed AccessHistory logging

#logger.accesshistory.name=sailpoint.accesshistory  
#logger.accesshistory.level=debug

# Uncomment to enable detailed change event generation logging

#logger.changeevent.name=sailpoint.accesshistory.changeevent  
#logger.changeevent.level=debug

# Uncomment to enable detailed logging for AccessHistoryWriterService

#logger.accesshistorywriterservice.name=sailpoint.server.AccessHistoryWriterService  
#logger.accesshistorywriterservice.level=debug

# Uncomment to enable detailed logging for HistoryEventConsumer

#logger.historyeventconsumer.name=sailpoint.accesshistory.HistoryEventConsumer  
#logger.historyeventconsumer.level=debug

# Uncomment to enable detailed logging for AccessHistoryUtil

#logger.accesshistoryutil.name=sailpoint.accesshistory.AccessHistoryUtil  
#logger.accesshistoryutil.level=debug

# Uncomment to enable detailed logging for ALL Identity event generators

#logger.identityeventgenerators.name=sailpoint.accesshistory.event.identity  
#logger.identityeventgenerators.level=debug

# Uncomment to enable detailed logging for Identity AssignedRoleAddedEventGenerator

#logger.identityassignedroleadded.name=sailpoint.accesshistory.event.identity.AssignedRoleAddedEventGenerator  
#logger.identityassignedroleadded.level=debug

# Uncomment to enable detailed logging for Identity AssignedRoleRemovedEventGenerator

#logger.identityassignedroleremoved.name=sailpoint.accesshistory.event.identity.AssignedRoleRemovedEventGenerator  
#logger.identityassignedroleremoved.level=debug

# Uncomment to enable detailed logging for Identity DetectedRoleAddedEventGenerator

#logger.identityassignedroleadded.name=sailpoint.accesshistory.event.identity.DetectedRoleAddedEventGenerator  
#logger.identityassignedroleadded.level=debug

# Uncomment to enable detailed logging for Identity DetectedRoleRemovedEventGenerator

#logger.identitydetectedroleremoved.name=sailpoint.accesshistory.event.identity.DetectedRoleRemovedEventGenerator  
#logger.identitydetectedroleremoved.level=debug

# Uncomment to enable detailed logging for Identity EntitlementAddedEventGenerator

#logger.identityentitlementadded.name=sailpoint.accesshistory.event.identity.EntitlementAddedEventGenerator  
#logger.identityentitlementadded.level=debug

# Uncomment to enable detailed logging for Identity EntitlementRemovedEventGenerator

#logger.identityentitlementremoved.name=sailpoint.accesshistory.event.identity.EntitlementRemovedEventGenerator  
#logger.identityentitlementremoved.level=debug

# Uncomment to enable detailed logging for Identity ManagerChangeEventGenerator

#logger.identitymanagerchanage.name=sailpoint.accesshistory.event.identity.ManagerChangeEventGenerator  
#logger.identitymanagerchanage.level=debug

# Uncomment to enable detailed logging for Identity StatusChangeEventGenerator

#logger.identitystatuschanage.name=sailpoint.accesshistory.event.identity.StatusChangeEventGenerator  
#logger.identitystatuschanage.level=debug

# Uncomment to enable detailed logging for IdentityAttributeChangeEventGenerator

#logger.identityattributechanage.name=sailpoint.accesshistory.event.identity.IdentityAttributeChangeEventGenerator  
#logger.identityattributechanage.level=debug

# Uncomment to enable detailed logging for Identity PolicyViolationMitigationEventGenerator

#logger.identitypolicyviolationmitigation.name=sailpoint.accesshistory.event.identity.PolicyViolationMitigationEventGenerator  
#logger.identitypolicyviolationmitigation.level=debug

#Uncomment to enable detailed logging for BaseDataExtractExecutor  
#logger.basedataextractexecutor.name=sailpoint.task.BaseDataExtractExecutor  
#logger.basedataextractexecutor.level=debug

---

<div class="post-metadata">

**Author:** ![Harikrishna\_06](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@Harikrishna\_06](https://developer.sailpoint.com/discuss/u/Harikrishna_06)\
**Post date:** [April 27, 2026, 2:48am UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/9 "2026-04-27T02:48:11Z")

</div>

Hi @pmr542 ,

Once try to add below lines and check it.

######################################

## Custom RollingFile Appender

######################################  
appender.IIQDebug2.type=RollingFile  
appender.IIQDebug2.name=IIQDebug2  
appender.IIQDebug2.fileName=/opt/SailpointLogs/sailpoint2.log  
appender.IIQDebug2.filePattern=${LOG\_DIR}/application.%d{dd-MMM}.log.gz  
appender.IIQDebug2.layout.type=PatternLayout  
appender.IIQDebug2.layout.pattern = %d{ISO8601} %5p %t %c{4}:%L - %m%n  
appender.IIQDebug2.policies.type=Policies  
appender.IIQDebug2.policies.size.type=SizeBasedTriggeringPolicy  
appender.IIQDebug2.policies.size.size=200MB  
appender.IIQDebug2.strategy.type=DefaultRolloverStrategy  
appender.IIQDebug2.strategy.max=15

######################################

## Logger for Custom Log

######################################  
logger.aggregator.name=com.sailpoint.demo  
logger.aggregator.level=trace  
logger.aggregator.additivity=false  
logger.aggregator.appenderRef.connector.ref=IIQDebug2

Please refer below link:

[https://community.sailpoint.com/t5/IdentityIQ-Wiki/Configure-Rollingfile-loggers-in-log4j2-properties/ta-p/166446](https://community.sailpoint.com/t5/IdentityIQ-Wiki/Configure-Rollingfile-loggers-in-log4j2-properties/ta-p/166446)

Thankyou

Harikrishna

---

<div class="post-metadata">

**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\
**Post date:** [April 27, 2026, 2:49pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/10 "2026-04-27T14:49:05Z")

</div>

@pmr542 Could you please update: rootLogger.appenderRef.file.ref=RollingFile. Currently it is referring to file appender which you have commented out.

---

<div class="post-metadata">

**Author:** ![kannan\_sb85](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/kannan_sb85/32/35971_2.png) [@kannan\_sb85](https://developer.sailpoint.com/discuss/u/kannan_sb85)\
**Post date:** [April 27, 2026, 3:04pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/11 "2026-04-27T15:04:55Z")

</div>

@pmr542 - Please update your properties file correctly, when you are configured as IIQRollingFile, and you should also use the same name here -

```javascript
rootLogger.appenderRef.file.ref=IIQRollingFile

```

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/8/e/8eaac7c083617b2a7b2c84d91dab31b981d4c082.png)

Regards,

Kannan

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [June 26, 2026, 3:05pm UTC](https://developer.sailpoint.com/discuss/t/sailpoint-log-file-is-not-being-generated-in-the-defined-location/205389/12 "2026-06-26T15:05:39Z")

</div>

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