# SaaS Connector issue

**URL:** <https://developer.sailpoint.com/discuss/t/saas-connector-issue/11564>\
**Category:** SHF Discussion and Questions\
**Tags:** saas-connector, identity-security-cloud\
**Created:** [May 22, 2023, 7:28pm UTC](https://developer.sailpoint.com/discuss/t/saas-connector-issue/11564 "2023-05-22T19:28:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Carlatto](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/carlatto/32/4764_2.png) [@Carlatto](https://developer.sailpoint.com/discuss/u/Carlatto)\
**Post date:** [May 22, 2023, 7:28pm UTC](https://developer.sailpoint.com/discuss/t/saas-connector-issue/11564/1 "2023-05-22T19:28:27Z")

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I created a SaaS Connector. I uploaded it to our Sandbox and it is functioning as expected. I uploaded the same code to Production. In production, I am not able to create a new Source from the new Connector. I get the prompts and enter Name, Description, Owner. I fill that out, and click Continue, and immediately I get an error with a tracking code. I tried running a Validate on the connector in Production, and received the following:

```auto
HTTP error: {"detailCode":"Bad Request","trackingId":"ed072400a2604ea3a2938379a111cca4","messages":[{"locale":"en-US","localeOrigin":"DEFAULT","text":"[ConnectorError] error receiving response from connector: %!s(\u003cnil\u003e) (connector process may have crashed)"}]}

```

To me this looks like there is an issue with the Tenant. Support has been no help. Has anyone run into this issue?

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**Author:** ![philip-ellis](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/philip-ellis/32/502_2.png) [@philip-ellis](https://developer.sailpoint.com/discuss/u/philip-ellis)\
**Post date:** [May 23, 2023, 2:19pm UTC](https://developer.sailpoint.com/discuss/t/saas-connector-issue/11564/2 "2023-05-23T14:19:40Z")

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Hi Carl, looking through the logs, it appears the connector is throwing the error in your code:  
`May 22, 2023 @ 09:59:14.509	error loading connector: disablementChoice must be provided from config, Error: disablementChoice must be provided from config`  
Please check and make sure you are sending the right details and try again. Also, if you use the `sail conn logs` command, it will surface these types of messages so you can see what is happening with your connector. You can read more about it [here](https://developer.sailpoint.com/idn/docs/saas-connectivity/in-depth/logging).

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**Author:** ![Carlatto](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/carlatto/32/4764_2.png) [@Carlatto](https://developer.sailpoint.com/discuss/u/Carlatto)\
**Post date:** [May 23, 2023, 8:26pm UTC](https://developer.sailpoint.com/discuss/t/saas-connector-issue/11564/3 "2023-05-23T20:26:53Z")

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Thank you for the reply. I did notice that last night, and added it to my config file, but still had issues with getting it to work in our Production tenant.

This morning I realized that I initiated the SaaS connector using the CLI while connected to Sandbox. I tried initializing a new connector while connected to Production. I copied my code over to this newly initiated project. I compiled it and uploaded it to Production, and I was able to create the source normally.

Not sure if there is a difference between initiating in sandbox vs production, or if something else was hung up. But it is working for me now.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [July 22, 2023, 8:26pm UTC](https://developer.sailpoint.com/discuss/t/saas-connector-issue/11564/4 "2023-07-22T20:26:57Z")

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