# RITM creation through ISC workflows

**URL:** <https://developer.sailpoint.com/discuss/t/ritm-creation-through-isc-workflows/185398>\
**Category:** SHF Discussion and Questions\
**Tags:** identity-security-cloud, workflows, servicenow\
**Created:** [October 15, 2025, 4:51pm UTC](https://developer.sailpoint.com/discuss/t/ritm-creation-through-isc-workflows/185398 "2025-10-15T16:51:36Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![sthumu](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@sthumu](https://developer.sailpoint.com/discuss/u/sthumu)\
**Post date:** [October 15, 2025, 4:51pm UTC](https://developer.sailpoint.com/discuss/t/ritm-creation-through-isc-workflows/185398/1 "2025-10-15T16:51:36Z")

</div>

I encountered an issue where the workflow was **not creating RITMs** , even though the same API call worked perfectly in Postman.

Using Postman, I successfully created a RITM and associated task using the following endpoint:

```auto
https://<tenant>.service-now.com/api/x_sap_sdim/sailpoint_cart_js_api/create_ticket

```

Here’s the sample JSON payload that worked:

```auto
{
  "items": [
    {
      "sysparm_id": "7a87147ac805dabb352d",
      "variables": {
        "requested_for_enterprise": "true",
        "application": "snowflake-2",
        "request_title": "10.09.25 sample title",
        "requested_for": "1f78df4047bc4bcbf6",
        "request_details": "sample details - new",
        "additional_comments": "test",
        "track_ritm": "true"
      },
      "sysparm_quantity": "1"
    }
  ]
}

```

In SailPoint workflows, I attempted to pass the same variables via the **Additional Fields** section. To avoid syntax errors, I omitted quotation marks and commas, assuming SailPoint would handle formatting internally. However, this led to the workflow **loading indefinitely** with no success or failure response—and no ticket creation.

---

<div class="post-metadata">

**Author:** ![Karuna](https://avatars.discourse-cdn.com/v4/letter/k/85e7bf/32.png) [@Karuna](https://developer.sailpoint.com/discuss/u/Karuna)\
**Post date:** [October 15, 2025, 7:19pm UTC](https://developer.sailpoint.com/discuss/t/ritm-creation-through-isc-workflows/185398/2 "2025-10-15T19:19:01Z")

</div>

Hi Rukmini,

Try using the below API which is wrapped internally in the API which you were using

[https://tenant.service-now.com/api/sn\_sc/servicecatalog/cart/submit\_order](https://tenant.service-now.com/api/sn_sc/servicecatalog/cart/submit_order)  
{  
“sysparm\_quantity”: “1”,  
“variables”: {  
“requested\_for\_enterprise”: “true”,  
“application”: “snowflake-2”,  
“request\_title”: “10.09.25 sample title”,  
“requested\_for”: “1f78df4047bc4bcbf6”,  
“request\_details”: “sample details - new”,  
“additional\_comments”: “test”,  
“track\_ritm”: “true”  
}  
}

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [December 14, 2025, 7:19pm UTC](https://developer.sailpoint.com/discuss/t/ritm-creation-through-isc-workflows/185398/3 "2025-12-14T19:19:32Z")

</div>

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