Reviewer's name Needs to be added to the Ticket from the SDIM

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi All,
I am trying to pass the reviewers’ name as part of the ticket creation. We do have a custom field for that. Is it possible to pass the reviewer’s name in that case using $!{plan.arguments.certificationReviewer"

Please let me know

Thanks in Advance

2

plan.arguments.requester has the identity name of the reviewer.

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Hello Anjana. Yes, you can pass the reviewer’s name, but certificationReviewer does not appear to be available in the plan arguments, so it may not resolve here. You should be able to use:

$!{plan.arguments.requester}

For certification revocations, this contains the reviewer’s identity name. You can use this as the dynamic Velocity value for your custom field. To set it up, go to your SDIM Ticket Creation > Add Field > Single Value, give it the name of your custom field, and set the value to the above expression.

On the ServiceNow side, just make sure the matching field exists. If you are using Service Request tickets, the variable needs to be on the catalog item. If you’re using Incident tickets, the corresponding u_ field needs to exist on the x_sap_sdim_incident transform table.

If the field is set up on both sides, you should see the reviewer’s name coming through on the ticket.