# Requester Source

**URL:** <https://developer.sailpoint.com/discuss/t/requester-source/63031>\
**Category:** Connectivity Documentation Feedback\
**Tags:** va-con-docs\
**Created:** [June 5, 2024, 6:48pm UTC](https://developer.sailpoint.com/discuss/t/requester-source/63031 "2024-06-05T18:48:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DocsTeam](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@DocsTeam](https://developer.sailpoint.com/discuss/u/DocsTeam)\
**Post date:** [June 5, 2024, 6:48pm UTC](https://developer.sailpoint.com/discuss/t/requester-source/63031/1 "2024-06-05T18:48:26Z")

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In the **Requester Source** dropdown, select the source name through which the ITSM ticketing system's users are aggregated.

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This is the companion discussion topic for the documentation at [https://documentation.sailpoint.com/connectors/generic\_sd/help/integrating\_generic\_service\_desk/requester\_source.html](https://documentation.sailpoint.com/connectors/generic_sd/help/integrating_generic_service_desk/requester_source.html)

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**Author:** ![patrickboston](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/patrickboston/32/5876_2.png) [@patrickboston](https://developer.sailpoint.com/discuss/u/patrickboston)\
**Post date:** [August 23, 2024, 1:55am UTC](https://developer.sailpoint.com/discuss/t/requester-source/63031/2 "2024-08-23T01:55:53Z")

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Currently this doesn’t indicate how this Requester Source can be utilized in the integration. Can this page be updated to do so?

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**Author:** ![patrickboston](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/patrickboston/32/5876_2.png) [@patrickboston](https://developer.sailpoint.com/discuss/u/patrickboston)\
**Post date:** [September 10, 2024, 3:04pm UTC](https://developer.sailpoint.com/discuss/t/requester-source/63031/3 "2024-09-10T15:04:32Z")

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Someone was able to provide some information on this feature here: [ITSM References During Ticket Creation - #3 by nsorlien](https://developer.sailpoint.com/discuss/t/itsm-references-during-ticket-creation/77707/3)

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**Author:** ![adamian](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@adamian](https://developer.sailpoint.com/discuss/u/adamian)\
**Post date:** [November 19, 2024, 8:28am UTC](https://developer.sailpoint.com/discuss/t/requester-source/63031/4 "2024-11-19T08:28:03Z")

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> [@patrickboston](#):
>
> Currently this doesn’t indicate how this Requester Source can be utilized in the integration. Can this page be updated to do so?

How the information from the Requester Source is used is not specified.  
@DocsTeam , what happens if the identity doesn’t have an account on the source?