# Request Roles/Entitlements with ServiceNow Service Desk

**URL:** <https://developer.sailpoint.com/discuss/t/request-roles-entitlements-with-servicenow-service-desk/74907>\
**Category:** IIQ Discussion and Questions\
**Tags:** identityiq, servicenow\
**Created:** [July 30, 2024, 8:42pm UTC](https://developer.sailpoint.com/discuss/t/request-roles-entitlements-with-servicenow-service-desk/74907 "2024-07-30T20:42:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![keenonhh](https://avatars.discourse-cdn.com/v4/letter/k/7ea924/32.png) [@keenonhh](https://developer.sailpoint.com/discuss/u/keenonhh)\
**Post date:** [July 30, 2024, 8:42pm UTC](https://developer.sailpoint.com/discuss/t/request-roles-entitlements-with-servicenow-service-desk/74907/1 "2024-07-30T20:42:37Z")

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## Which IIQ version are you inquiring about?

8.3p4

I have been working on the ServiceNow Service Desk integration. The Service Desk integration creates the requests in ServiceNow when one of the associated **applications** in the managed resources section of the application xml is requested in Sailpoint from ‘Manage Accounts’. I am wondering if there is a way to configure an entry in the managed resource (or otherwise) section so that the Service Desk integration generates requests in ServiceNow when a **role/entitlement** is requested from ‘Manage User Access’. I am only finding information regarding applications within the managed resources so suspecting this is not possible but want to know possible other approaches to reproducing the same behavior.

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**Author:** ![Premchand](https://avatars.discourse-cdn.com/v4/letter/p/bcef8e/32.png) [@Premchand](https://developer.sailpoint.com/discuss/u/Premchand)\
**Post date:** [August 23, 2024, 9:00am UTC](https://developer.sailpoint.com/discuss/t/request-roles-entitlements-with-servicenow-service-desk/74907/2 "2024-08-23T09:00:40Z")

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can i know which api you have used in xml

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [October 22, 2024, 9:01am UTC](https://developer.sailpoint.com/discuss/t/request-roles-entitlements-with-servicenow-service-desk/74907/3 "2024-10-22T09:01:37Z")

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