# Relaod Api error

**URL:** <https://developer.sailpoint.com/discuss/t/relaod-api-error/191278>\
**Category:** SHF Discussion and Questions\
**Tags:** workflows, api, sailpoint-identity-security\
**Created:** [December 17, 2025, 9:11pm UTC](https://developer.sailpoint.com/discuss/t/relaod-api-error/191278 "2025-12-17T21:11:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sivakumarnallu](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@sivakumarnallu](https://developer.sailpoint.com/discuss/u/sivakumarnallu)\
**Post date:** [December 17, 2025, 9:11pm UTC](https://developer.sailpoint.com/discuss/t/relaod-api-error/191278/1 "2025-12-17T21:11:35Z")

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> ‼ Please be sure you’ve read the [docs](https://developer.sailpoint.com/idn/docs/) and [API specs](https://developer.sailpoint.com/idn/api/getting-started) before asking for help. Also, please be sure you’ve [searched](https://developer.sailpoint.com/discuss/search?expanded=true) the forum for your answer before you create a new topic.

## Please consider addressing the following when creating your topic:

- In SailPoint IdentityNow, I am attempting to reload the single identity using API v3, 2025, but I keep encountering an error message. I’m unsure what the problem is, as I can retrieve the account and account details through the API without any issues. Any suggestions would be greatly appreciated.

> **[reload-account | SailPoint Developer Community](https://developer.identitysoon.com/idn/api/v3/reload-account/index.html)**
>
> Reload Account

{  
“detailCode”: “400.1 Bad Request Content”,  
“trackingId”: “e7eab60924f64aa284175b9fa3309599”,  
“messages”: [  
{  
“locale”: “en-US”,  
“localeOrigin”: “DEFAULT”,  
“text”: “The request was syntactically correct but its content is semantically invalid.”  
}  
],  
“causes”: [  
{  
“locale”: “en-US”,  
“localeOrigin”: “DEFAULT”,  
“text”: “The request was syntactically correct but its content is semantically invalid.”  
}  
]  
}

---

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**Author:** ![markomanium](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/markomanium/32/29738_2.png) [@markomanium](https://developer.sailpoint.com/discuss/u/markomanium)\
**Post date:** [December 17, 2025, 10:27pm UTC](https://developer.sailpoint.com/discuss/t/relaod-api-error/191278/2 "2025-12-17T22:27:20Z")

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Could you check if this helps? [Error: The request was syntactically correct but its content is semantically invalid - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community](https://developer.sailpoint.com/discuss/t/error-the-request-was-syntactically-correct-but-its-content-is-semantically-invalid/78792/9)

In solution post is stated that you’re not allowed to do this action. Are you sure you are having token with ORG\_ADMIN authority as mentioned in the [reload-account | SailPoint Developer Community](https://developer.identitysoon.com/idn/api/v3/reload-account/index.html)?

---

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**Author:** ![prashanthrns](https://avatars.discourse-cdn.com/v4/letter/p/87869e/32.png) [@prashanthrns](https://developer.sailpoint.com/discuss/u/prashanthrns)\
**Post date:** [December 18, 2025, 8:52am UTC](https://developer.sailpoint.com/discuss/t/relaod-api-error/191278/3 "2025-12-18T08:52:27Z")

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Hi @sivakumarnallu please provide the actual endpoint url and operation used. Otherwise, you can try the following endpoint, which worked for me:

`POST {{api-url}}/v3/accounts/<accountId>/reload`

-accountId example: ef38f94347e94562b5bb8424a56397d8

---

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [February 16, 2026, 8:53am UTC](https://developer.sailpoint.com/discuss/t/relaod-api-error/191278/4 "2026-02-16T08:53:25Z")

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Closed on February 16, 2026, 8:53am UTC

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