# Regarding a complete proces to enable secure TLS communication on source and VA

**URL:** <https://developer.sailpoint.com/discuss/t/regarding-a-complete-proces-to-enable-secure-tls-communication-on-source-and-va/124862>\
**Category:** SHF Discussion and Questions\
**Tags:** virtual-appliance, identity-security-cloud, iqservice\
**Created:** [May 5, 2025, 10:19am UTC](https://developer.sailpoint.com/discuss/t/regarding-a-complete-proces-to-enable-secure-tls-communication-on-source-and-va/124862 "2025-05-05T10:19:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![simplymanish](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/simplymanish/32/23118_2.png) [@simplymanish](https://developer.sailpoint.com/discuss/u/simplymanish)\
**Post date:** [May 5, 2025, 10:19am UTC](https://developer.sailpoint.com/discuss/t/regarding-a-complete-proces-to-enable-secure-tls-communication-on-source-and-va/124862/1 "2025-05-05T10:19:02Z")

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Hi All,

Do we have a complete and simplified document to enable secure communication on sources (AD) sailpoint and VA to interact with IQService.

Any help will be appreciated.

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**Author:** ![Sagar\_18](https://avatars.discourse-cdn.com/v4/letter/s/7cd45c/32.png) [@Sagar\_18](https://developer.sailpoint.com/discuss/u/Sagar_18)\
**Post date:** [May 5, 2025, 12:07pm UTC](https://developer.sailpoint.com/discuss/t/regarding-a-complete-proces-to-enable-secure-tls-communication-on-source-and-va/124862/2 "2025-05-05T12:07:19Z")

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Hi @simplymanish

Please check the following link which can help you to know about configuration and to enable secure communication on sources (AD) sailpoint and VA to interact with IQService.

> **[Securing the Active Directory Application](https://documentation.sailpoint.com/connectors/active_directory/help/integrating_active_directory/securing_active_director.html)**
>
> SailPoint Connectors Documentation

Thanks

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<div class="post-metadata">

**Author:** ![simplymanish](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/simplymanish/32/23118_2.png) [@simplymanish](https://developer.sailpoint.com/discuss/u/simplymanish)\
**Post date:** [May 9, 2025, 9:41am UTC](https://developer.sailpoint.com/discuss/t/regarding-a-complete-proces-to-enable-secure-tls-communication-on-source-and-va/124862/3 "2025-05-09T09:41:07Z")

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It was failing because VA server cannot resolve the FQDN to IP so we dont had any idea about that and after some research we created a yaml file with hosts entry in it.

> **[Configuring Virtual Appliances - SailPoint Identity Services](https://documentation.sailpoint.com/saas/help/va/config_va.html#configuring-a-hostsyaml-file)**
>
> SailPoint Identity Services Documentation

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/b/8/b81dd99762a48d61f1567847e2e39c3e980d85a7.png)

Then ran these services.  
sudo systemctl restart charon  
sudo systemctl restart ccg

and tried the connectivity and it is fixed.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [July 8, 2025, 9:41am UTC](https://developer.sailpoint.com/discuss/t/regarding-a-complete-proces-to-enable-secure-tls-communication-on-source-and-va/124862/4 "2025-07-08T09:41:40Z")

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