# Recover Sailpoint VA user

**URL:** <https://developer.sailpoint.com/discuss/t/recover-sailpoint-va-user/19594>\
**Category:** SHF Discussion and Questions\
**Tags:** sailpoint-identity-security\
**Created:** [October 20, 2023, 6:53pm UTC](https://developer.sailpoint.com/discuss/t/recover-sailpoint-va-user/19594 "2023-10-20T18:53:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jsosa](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jsosa/32/31578_2.png) [@jsosa](https://developer.sailpoint.com/discuss/u/jsosa)\
**Post date:** [October 20, 2023, 6:53pm UTC](https://developer.sailpoint.com/discuss/t/recover-sailpoint-va-user/19594/1 "2023-10-20T18:53:06Z")

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Hi all! Client has lost sailpoint user password and lost access to VA. Is some way to recover it? I think it remain to them to reinstall VAs, but I would like to confirm before answering them. Thanks!

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**Author:** ![ajmerasunny1](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@ajmerasunny1](https://developer.sailpoint.com/discuss/u/ajmerasunny1)\
**Post date:** [October 20, 2023, 7:43pm UTC](https://developer.sailpoint.com/discuss/t/recover-sailpoint-va-user/19594/2 "2023-10-20T19:43:59Z")

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AFAIK, you have to rebuild the VAs.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [December 19, 2023, 7:44pm UTC](https://developer.sailpoint.com/discuss/t/recover-sailpoint-va-user/19594/3 "2023-12-19T19:44:13Z")

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Closed on December 19, 2023, 7:44pm UTC

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