# Provisioning Retry not working

**URL:** <https://developer.sailpoint.com/discuss/t/provisioning-retry-not-working/186655>\
**Category:** SHF Discussion and Questions\
**Tags:** sailpoint-identity-security, provisioning\
**Created:** [October 29, 2025, 4:27am UTC](https://developer.sailpoint.com/discuss/t/provisioning-retry-not-working/186655 "2025-10-29T04:27:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![chandramohan27](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@chandramohan27](https://developer.sailpoint.com/discuss/u/chandramohan27)\
**Post date:** [October 29, 2025, 4:27am UTC](https://developer.sailpoint.com/discuss/t/provisioning-retry-not-working/186655/1 "2025-10-29T04:27:10Z")

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Hi All,

I have configured retry in AD source as given in below screenshot, I see the account activity showing failed and waiting for retry.

Message: Retry: Failed and waiting to be retried

But still I dont see the retry getting triggered.

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/4/4/44962b2ab816d37cafb7047928448ff732d4dbb1.png)

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**Author:** ![HussainshaSyed001](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/hussainshasyed001/32/28234_2.png) [@HussainshaSyed001](https://developer.sailpoint.com/discuss/u/HussainshaSyed001)\
**Post date:** [October 29, 2025, 5:00am UTC](https://developer.sailpoint.com/discuss/t/provisioning-retry-not-working/186655/2 "2025-10-29T05:00:01Z")

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you mean provisioning is failing for AD source only?

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<div class="post-metadata">

**Author:** ![chandramohan27](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@chandramohan27](https://developer.sailpoint.com/discuss/u/chandramohan27)\
**Post date:** [October 29, 2025, 5:14am UTC](https://developer.sailpoint.com/discuss/t/provisioning-retry-not-working/186655/3 "2025-10-29T05:14:17Z")

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Yes, I made it fail to test the provisioning retry

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<div class="post-metadata">

**Author:** ![chandramohan27](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@chandramohan27](https://developer.sailpoint.com/discuss/u/chandramohan27)\
**Post date:** [October 29, 2025, 5:15am UTC](https://developer.sailpoint.com/discuss/t/provisioning-retry-not-working/186655/4 "2025-10-29T05:15:35Z")

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Even though I set Provisioning threshold as 3 minutes, It retries only after 60 minutes

@colin_mckibben any suggestions would help.

I have configured the same as given this document, but still retries after 60 minutes apart.

> [@How to Configure Retries for Connector Aggregations and Provisioning Actions](https://developer.sailpoint.com/discuss/t/how-to-configure-retries-for-connector-aggregations-and-provisioning-actions/63485):
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> Overview Connectors in both IdentityIQ and Identity Security Cloud support retryable errors during both aggregation and provisioning. This document showcases how to configure these. Keep in mind retries can happen at the platform /Identity Security Cloud level(distinct) to what can happen at the ‘connector’ level. There are many points on retries, most provisioning actions are retriable, but some connectors do have fidelity around which errors can be set as retriable Aggregation Retries Identi…

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [December 28, 2025, 5:15am UTC](https://developer.sailpoint.com/discuss/t/provisioning-retry-not-working/186655/5 "2025-12-28T05:15:49Z")

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Closed on December 28, 2025, 5:15am UTC

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