# PluginImporter issue **URL:** \ **Category:** IIQ Discussion and Questions\ **Tags:** plugins, identityiq\ **Created:** [February 1, 2026, 4:35am UTC](https://developer.sailpoint.com/discuss/t/pluginimporter-issue/194766 "2026-02-01T04:35:52Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sureshbommareddy98](https://avatars.discourse-cdn.com/v4/letter/s/7c8e57/32.png) [@sureshbommareddy98](https://developer.sailpoint.com/discuss/u/sureshbommareddy98)\ **Post date:** [February 1, 2026, 4:35am UTC](https://developer.sailpoint.com/discuss/t/pluginimporter-issue/194766/1 "2026-02-01T04:35:52Z")
Hi Team, We are getting below error. Please suggest on this 2026-01-31T23:24:35,235 ERROR main sailpoint.server.Servicer:512 - Unable to install service: PluginImporter sailpoint.tools.GeneralException: sailpoint.services.standard.pluginimporter.PluginImporterService at sailpoint.server.DynamicLoader.getClass(DynamicLoader.java:191) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.DynamicLoader.instantiate(DynamicLoader.java:205) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.Servicer.instantiateService(Servicer.java:605) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.Servicer.install(Servicer.java:493) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.Servicer.configure(Servicer.java:334) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.Servicer.start(Servicer.java:315) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.Environment.start(Environment.java:437) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.SystemStarter.springInit(SystemStarter.java:59) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:569) ~[?:?] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1925) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1867) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1795) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:594) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:516) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:324) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:322) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:311) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:897) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:879) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:551) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.context.support.ClassPathXmlApplicationContext.(ClassPathXmlApplicationContext.java:144) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE] at org.springframework.context.support.ClassPathXmlApplicationContext.(ClassPathXmlApplicationContext.java:85) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE] at sailpoint.spring.SpringStarter.start(SpringStarter.java:333) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.web.StartupContextListener.contextInitialized(StartupContextListener.java:91) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4494) [catalina.jar:9.0.78] at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:4946) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78] at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:683) [catalina.jar:9.0.78] at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:658) [catalina.jar:9.0.78] at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:662) [catalina.jar:9.0.78] at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:1023) [catalina.jar:9.0.78] at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1910) [catalina.jar:9.0.78] at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) [?:?] at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?] at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75) [tomcat-util.jar:9.0.78] at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:123) [?:?] at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:824) [catalina.jar:9.0.78] at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:474) [catalina.jar:9.0.78] at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1617) [catalina.jar:9.0.78] at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:318) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:423) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:366) [catalina.jar:9.0.78] at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:893) [catalina.jar:9.0.78] at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:795) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78] at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1328) [catalina.jar:9.0.78] at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1318) [catalina.jar:9.0.78] at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?] at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75) [tomcat-util.jar:9.0.78] at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:145) [?:?] at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:866) [catalina.jar:9.0.78] at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:249) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78] at org.apache.catalina.core.StandardService.startInternal(StandardService.java:428) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78] at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:922) [catalina.jar:9.0.78] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78] at org.apache.catalina.startup.Catalina.start(Catalina.java:772) [catalina.jar:9.0.78] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:569) ~[?:?] at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:342) [bootstrap.jar:9.0.113] at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473) [bootstrap.jar:9.0.113] Caused by: java.lang.ClassNotFoundException: sailpoint.services.standard.pluginimporter.PluginImporterService at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1412) ~[catalina.jar:9.0.78] at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1220) ~[catalina.jar:9.0.78] at java.lang.Class.forName0(Native Method) ~[?:?] at java.lang.Class.forName(Class.java:377) ~[?:?] at sailpoint.server.DynamicLoader.loadRule(DynamicLoader.java:254) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.DynamicLoader.classForName(DynamicLoader.java:158) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] at sailpoint.server.DynamicLoader.getClass(DynamicLoader.java:188) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440] … 70 more ---
**Author:** ![sureshbommareddy98](https://avatars.discourse-cdn.com/v4/letter/s/7c8e57/32.png) [@sureshbommareddy98](https://developer.sailpoint.com/discuss/u/sureshbommareddy98)\ **Post date:** [February 1, 2026, 4:36am UTC](https://developer.sailpoint.com/discuss/t/pluginimporter-issue/194766/2 "2026-02-01T04:36:27Z")
> [@sureshbommareddy98](#): > > Caused by: java.lang.ClassNotFoundException: sailpoint.services.standard.pluginimporter.PluginImporterService > at Caused by: java.lang.ClassNotFoundException: sailpoint.services.standard.pluginimporter.PluginImporterService at ---
**Author:** ![r\_pragati](https://avatars.discourse-cdn.com/v4/letter/r/41988e/32.png) [@r\_pragati](https://developer.sailpoint.com/discuss/u/r_pragati)\ **Post date:** [February 1, 2026, 4:48am UTC](https://developer.sailpoint.com/discuss/t/pluginimporter-issue/194766/3 "2026-02-01T04:48:06Z")
@sureshbommareddy98 Reinstall the Plugin Importer plugin Get the **Plugin Importer plugin** that matches **IIQ 8.4p2** 1. Install it via: 2. Restart Tomcat ---
**Author:** ![naveenkumar3](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/naveenkumar3/32/39339_2.png) [@naveenkumar3](https://developer.sailpoint.com/discuss/u/naveenkumar3)\ **Post date:** [February 1, 2026, 5:10am UTC](https://developer.sailpoint.com/discuss/t/pluginimporter-issue/194766/4 "2026-02-01T05:10:24Z")
The issue is because in your web-inf/lib, plugin importer jar is missing, check your web-inf/lib directory, check for the jar, if not there, copy it , and restart tomcat ---
**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\ **Post date:** [February 6, 2026, 5:44pm UTC](https://developer.sailpoint.com/discuss/t/pluginimporter-issue/194766/5 "2026-02-06T17:44:51Z")
@sureshbommareddy98 Please check if you have ssb-plugin-importer.jar file in WEB-INF/lib folder. If not, please add it. This should resolve the error. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [April 7, 2026, 5:45pm UTC](https://developer.sailpoint.com/discuss/t/pluginimporter-issue/194766/6 "2026-04-07T17:45:08Z")
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