# Perform Identity Request Maintenance task not getting started **URL:** \ **Category:** IIQ Discussion and Questions\ **Tags:** tasks, identityiq\ **Created:** [December 23, 2025, 10:55pm UTC](https://developer.sailpoint.com/discuss/t/perform-identity-request-maintenance-task-not-getting-started/191685 "2025-12-23T22:55:19Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![venumgm235](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@venumgm235](https://developer.sailpoint.com/discuss/u/venumgm235)\ **Post date:** [December 23, 2025, 10:55pm UTC](https://developer.sailpoint.com/discuss/t/perform-identity-request-maintenance-task-not-getting-started/191685/1 "2025-12-23T22:55:19Z")
## Which IIQ version are you inquiring about? _8.4P3_ ## Please share any images or screenshots, if relevant. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/9/9/99852a19bb585d8d4bd7da95242635c7c748fcd9.png) ## Please share any other relevant files that may be required (for example, logs). ## [performIdentityReqLogs.txt](https://developer.sailpoint.com/discuss/uploads/short-url/mBs8kVrP79SepnJEGJvxzLLAZRB.txt) (173.5 KB) ## Share all details about your problem, including any error messages you may have received. _For a few days the identity request maintenance task has not been running; all partition threads are in a waiting state, so I tried to run without partition, but it is still showing as scanning. I’m not sure what happened, so please suggest I need to verify._ Thanks Venu ---
**Author:** ![ryan\_toornburg](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ryan_toornburg/32/21550_2.png) [@ryan\_toornburg](https://developer.sailpoint.com/discuss/u/ryan_toornburg)\ **Post date:** [December 24, 2025, 12:09am UTC](https://developer.sailpoint.com/discuss/t/perform-identity-request-maintenance-task-not-getting-started/191685/2 "2025-12-24T00:09:10Z")
Hi @venumgm235 - Make sure the task result from the current one is deleted and retry. Are the other tasks running properly? ---
**Author:** ![iiq-isc](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iiq-isc/32/28687_2.png) [@iiq-isc](https://developer.sailpoint.com/discuss/u/iiq-isc)\ **Post date:** [December 24, 2025, 2:17am UTC](https://developer.sailpoint.com/discuss/t/perform-identity-request-maintenance-task-not-getting-started/191685/3 "2025-12-24T02:17:52Z")
Hi @venumgm235 Here is the cleanest way to get rid of stale or stuck tasks: 1. **Try terminating from the UI:** If this works, great; however, it generally won’t work for these types of stale tasks. 2. **Use the Debug Page:** - Navigate to **TaskResult**. - Search for **Perform Identity Request Maintenance**. - Select the stale task and click **Delete**. 1. **Restart Services:** - Stop all application servers/services, including **IQService**. - Restart the **Database**. - Start the application servers/services and **IQService**. **Note:** Ensure there are no other pending or in-progress tasks before proceeding. 1. Run Maintenance task: Execute the **Perform Identity Request Maintenance** task. Hopefully, this resolves the issue. ---
**Author:** ![venumgm235](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@venumgm235](https://developer.sailpoint.com/discuss/u/venumgm235)\ **Post date:** [December 24, 2025, 5:48pm UTC](https://developer.sailpoint.com/discuss/t/perform-identity-request-maintenance-task-not-getting-started/191685/4 "2025-12-24T17:48:34Z")
Hello @iiq-isc , After restart, the task is running, but what could be the reason? as it’s a PROD, we can’t restart every time, so how can we tackle this in the future? Thanks Venu ---
**Author:** ![iiq-isc](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iiq-isc/32/28687_2.png) [@iiq-isc](https://developer.sailpoint.com/discuss/u/iiq-isc)\ **Post date:** [December 24, 2025, 6:10pm UTC](https://developer.sailpoint.com/discuss/t/perform-identity-request-maintenance-task-not-getting-started/191685/5 "2025-12-24T18:10:21Z")
Hi @venumgm235 Thanks for the update; it’s good to hear that the issue is resolved. This is a very **rare** scenario. **As part of the root cause analysis:** We need to examine various logs to see if there were performance issues due to low disk space or a network glitch. We need to determine what exactly caused the process to hang; it may have been a network connection issue. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [February 22, 2026, 6:10pm UTC](https://developer.sailpoint.com/discuss/t/perform-identity-request-maintenance-task-not-getting-started/191685/6 "2026-02-22T18:10:59Z")
Closed on February 22, 2026, 6:10pm UTC This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.