# OOTB Certification Due Customization

**URL:** <https://developer.sailpoint.com/discuss/t/ootb-certification-due-customization/70647>\
**Category:** SHF Discussion and Questions\
**Tags:** sailpoint-identity-security\
**Created:** [July 2, 2024, 3:16pm UTC](https://developer.sailpoint.com/discuss/t/ootb-certification-due-customization/70647 "2024-07-02T15:16:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![chandramohans27](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@chandramohans27](https://developer.sailpoint.com/discuss/u/chandramohans27)\
**Post date:** [July 2, 2024, 3:16pm UTC](https://developer.sailpoint.com/discuss/t/ootb-certification-due-customization/70647/1 "2024-07-02T15:16:56Z")

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Hi Experts,

I have customized the OOTB certification due notification to send different template on Day 7 and different template on Day 14.

For this usecase, I have used below logic.

`#if(${ordinalNumReminders} == "1") SEND REMINDER Email Body #{else} SEND Escalation Email Body #end`

Today is day 7, expectation is to see Email Reminder, But we received Escalation.

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**Author:** ![uday\_kilambi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/uday_kilambi/32/31482_2.png) [@uday\_kilambi](https://developer.sailpoint.com/discuss/u/uday_kilambi)\
**Post date:** [July 2, 2024, 8:26pm UTC](https://developer.sailpoint.com/discuss/t/ootb-certification-due-customization/70647/2 "2024-07-02T20:26:39Z")

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Hi @chandramohans27 ,

Have you verified to check the value of ordinalNumReminders by passing that in the email body to check if it is actually returning 1 for the first reminder?

Regards,  
Uday Kilambi

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 31, 2024, 8:27pm UTC](https://developer.sailpoint.com/discuss/t/ootb-certification-due-customization/70647/3 "2024-08-31T20:27:21Z")

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