# NERM connection broken error

**URL:** <https://developer.sailpoint.com/discuss/t/nerm-connection-broken-error/81007>\
**Category:** SHF Discussion and Questions\
**Tags:** nerm, sailpoint-identity-security\
**Created:** [September 12, 2024, 1:13pm UTC](https://developer.sailpoint.com/discuss/t/nerm-connection-broken-error/81007 "2024-09-12T13:13:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![amulpuru](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/amulpuru/32/39238_2.png) [@amulpuru](https://developer.sailpoint.com/discuss/u/amulpuru)\
**Post date:** [September 12, 2024, 1:13pm UTC](https://developer.sailpoint.com/discuss/t/nerm-connection-broken-error/81007/1 "2024-09-12T13:13:07Z")

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Hi all,

when I am trying to connect NERM Person profile(person\_profile\_id)UID with default api key or new api key to ISC I have encountered the following error ,if any one faced the similar error please help me to get reslove the connection issue

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/3/f/3f3128de5edd070eaa42703cc85b9a36ff731c20.png)

thanks in advance,

avi.

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**Author:** ![ajmerasunny1](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@ajmerasunny1](https://developer.sailpoint.com/discuss/u/ajmerasunny1)\
**Post date:** [September 12, 2024, 4:45pm UTC](https://developer.sailpoint.com/discuss/t/nerm-connection-broken-error/81007/2 "2024-09-12T16:45:02Z")

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Which connector are you using, and has it ever worked before?

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**Author:** ![amulpuru](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/amulpuru/32/39238_2.png) [@amulpuru](https://developer.sailpoint.com/discuss/u/amulpuru)\
**Post date:** [September 13, 2024, 6:18am UTC](https://developer.sailpoint.com/discuss/t/nerm-connection-broken-error/81007/3 "2024-09-13T06:18:31Z")

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Hi @ajmerasunny1 ,  
I have used  
SailPoint Non-Employee Risk Management connector and I am doing it for the first time with the help of SailPoint university course and admin document

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [November 12, 2024, 6:19am UTC](https://developer.sailpoint.com/discuss/t/nerm-connection-broken-error/81007/4 "2024-11-12T06:19:14Z")

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